Enrique Sandoval
IT Coordinator at North Orange Continuing Education- Claim this Profile
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Topline Score
Bio
Credentials
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ITIL Foundation
PEOPLECERTMar, 2015- Oct, 2024 -
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Jun, 2020- Oct, 2024 -
A+
CompTIA -
Apple Certified Macintosh Technician (ACMT)
Apple -
HDI Desktop Support Technician
HDI -
MCP
Microsoft -
MCSE (Windows 2000)
Microsoft
Experience
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IT Coordinator
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Aug 2016 - Present
Responsible for planning and coordinating hardware and software installations, upgrades maintenance and repairs for students faculty and staff. Responsibilities include providing work direction and training to lower level technical staff, recommending technology solutions to end users, and providing recommendations to purchasing on computer-related equipment, bid specifications, and technology vendors; and troubleshooting complex technical problems related to the installation and maintenance of computer hardware, software and related peripherals. Show less
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Senior IT Analyst
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Sep 2015 - Apr 2016
ALPHAEON Corporation is a social commerce company with the goal of transforming self-pay healthcare by bringing to market highly innovative products and services to promote consumer wellness, beauty and performance. The company works in partnership with board certified physicians ensuring access to leading advancements in lifestyle healthcare. • Support all user workstations for all technical needs • Provide remote support on multiple platforms (OSX, Windows, mobile) • Administer ticketing solution, inventory tracking, & Help Center following ITIL specific guidelines using Zendesk • Administer Office 365 environment, including user accounts, email, Sharepoint, and OneDrive • Assist with implementation of Azure Active Directory • Administer VOIP solution using Worldsmart • Responsible for a wide array of Audio Visual office functionality • Administer MDM solution via Cisco Meraki on multiple hardware and software platforms • Provide IT support for all Company Tradeshow events Show less
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Loyola Marymount University
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United States
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Higher Education
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700 & Above Employee
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Senior Field Desktop Technician
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Nov 2006 - Aug 2015
• Provide remote and onsite technology support for 3,000+ faculty and staff (PC and MAC) in technology areas such as helpdesk, installations, modifications, and in-office repairs to personal computer hardware and software systems.• Train, support and supervised student workers.• Train and support third-party contractors.• Troubleshoot and configure wired/wireless internet, local and network printers, network drives, spyware/virus, software (OS, Office, Adobe, etc.)• Contact customers via telephone, email correspondence or in person to collect information in response to technology requests to quickly and effectively solve customer inquiries and challenges.• Research, test, evaluate and consult with clients to meet their various technological needs.• Cross-train with both Server and Telecom teams to effectively provide additional support.• Create, revise, and update documentation on software installations and user information.• Work with Symantec Altiris Software solutions on creating OS images and software packages• Assisted with migration project from old print server running Windows 2003 to Windows 2008 and currently maintain all network printers on that server.• Assist with Video Teleconferencing support for staff and faculty using Codian technology.• Experience with all 3 Client Services teams: Resource Management Plan team, Helpdesk, and Desktop Support. Show less
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Acting Client Services Manager
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Jun 2013 - Apr 2014
• Managing a team of help desk, asset management, and field service technicians in support of over 2,000 faculty and staff members.• Utilizing ServiceNow as a proactive incident and asset management solution. • Providing consistent IT service to LMU clients using the ITIL framework for operations.• Promoting the employment of student workers, aiding them in gaining real-world experience of a functioning business service.• Constantly improving processes for more efficient service.• Serving as the primary point of contact for incident escalation.• Project leader for Equitrac print management client software installation, testing, and training. Show less
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Intelligent Enterprise
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Garden Grove, CA
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Helpdesk Technician/Junior Server Administrator
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2003 - 2006
• Performed Help Desk duties, phone and remote support. • Supervised and trained a team of two technicians. • Provided consultations for clients regarding promising technologies specific to their professional needs. • Installed and configured VPN routers, network printers and print servers, switches and hubs. • Performed routine remote server maintenance: back-up jobs, antivirus scanning and safeguarding, server mirrors, drive space, and server health. • Performed site surveys at new client’s location and evaluated their hardware/software and made recommendations on their technology needs to improve their operations. Show less
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Education
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2007 - 2013
Loyola Marymount University
Bachelor of Business Administration (B.B.A.), Applied Information Management Systems -
2001 - 2002
Computer Education Institute
Computer Information and Support Specialist Diploma
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