Experience

Blue Book Services, Inc.
• Sales Listing Specialist

  • Jul 2015 - Present

CH Hanson Company
• United States
• Wholesale Building Materials
• 1 - 100 Employee
• Bilingual Customer Service Representative

  • Oct 2012 - Apr 2015


Primerica

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Representative

  • Feb 2012 - Dec 2012

  Primerica originated the “Buy Term and Invest the Difference” philosophy which encourages families to purchase affordable term life insurance so they can get the protection they need at a price they can afford and have more money to invest in their family's future. In 2010, Primerica became a newly independent company and is traded on the New York Stock Exchange under PRI. As the largest independent financial services marketing organization in North America, our goal is to dominate the changing financial services landscape for Main Street North America.



Houghton Mifflin Harcourt

• United States
• E-Learning Providers
• 700 & Above Employee

• Bi-lingual Customer Service Professional

  • Nov 1998 - Nov 2011

  JOB SUMMARY: Interact with customers to provide information in response to inquiries about products and and services and to handle and resolve complaints. ESSENTIAL FUNCTIONS: - Monitors and assigns work to Customer Service Representatives, while performing all the tasks of a Customer Service Representative. - Trains, explains tasks and assistsin the solution of problems. - Receives customers' requests by telephone or mail, analyzes, provides information requested or ascertains who can best provide the information, and routes the request to the proper person. - Abalyzes transactions, corrects records, and adjusts errors. - Traces status of orders through Expediting Department. - Resolves customer questions related to orders, takes orders as needed. - Writes up order, mails catalog, samples, price quotations, and similar data to customer, as required. - Responds to customer's requests via telephone or mail, using personal computer when necessary . - Contacts customers to ascertain data omitted on orders. - Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required. - Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders and gifts not received.



AirTouch

• France
• Photography

• Customer Service Representative

  • Jan 1998 - Apr 1998

  Responsible for any customer service issues, able to communicate effectively in two languages Spanish and English. Activate pagers nationwide, resolve billing and activation problems as well Responsible for any customer service issues, able to communicate effectively in two languages Spanish and English. Activate pagers nationwide, resolve billing and activation problems as well