Experience

Telefónica

• Spain
• Telecommunications
• 700 & Above Employee

• Director of IT Operations

  • Jul 2020 - Present



Everis USA

• Director IT Operations and Service Delivery

  • Jan 2018 - Jul 2020

  More than 20 years working in IT operations management. Responsible of IT delivery operations management in Miami and Sao Paulo, in a huge complex environment divided by It support towers with +5000 servers, 5PB storage, +500 Databases, +300 network infrastructure, internal and external firewalls, vpn, Unix/Linux, VMWARE, Databases, Citrix, Networking and Security operation and policies. Directly supervising all IT Operations, IT Support, Service Delivery Management, Engineering, Architecture, Project Management, Datacenter Migrations, and Disaster Recovery procedures.Designed, defined and executed 15 datacenter migrations successfully as well as implemented ITIL based IT operation processes from scratch for a a global multi-county operation.Very good at creating work groups, crisis managemet, business aligned and results oriented.



Telefónica

• Spain
• Telecommunications
• 700 & Above Employee

• Regional Operations and Security Manager

  • Jan 2017 - Jan 2018

• Infrastructure Manager

  • Feb 2010 - Jan 2017

  IT Operations manager for all infrastructure platforms including UNIX, Linux, Backups, VMWARE, Citrix, Storage, networking and security operations.Architecture and Implementation management.Project management.Service delivery.Disaster Recovery procedures.Compliance.



MAPFRE MEXICO

• Mexico
• Insurance
• 400 - 500 Employee

• Gerente de Produccion

  • Feb 2004 - Feb 2010



Hewlett-Packard

• Database Support Lead

  • 2002 - 2004