Experience

Anovo Perú S.A.C.

• Peru
• IT Services and IT Consulting
• 1 - 100 Employee

• LATAM Regional SAP Leader

  • Aug 2018 - Present



Colgate-Palmolive

• United States
• Manufacturing
• 700 & Above Employee

• IT Demand Chain Project Leader

  • Feb 2011 - Aug 2018

  Roles & Responsibilities • Lead and participate in IT projects for different LATAM subsidiaries, to support business objective, initiatives, strengthen commercial capability and ensure compliance with regulatory requirements • Facilitate business engagement, coordinating meetings to review the S&D process with key users, to leverage SAP utilization and also find quickwin opportunities. • Requests & Incidents management coordination, related with SAP and non-SAP demand chain applications, to ensure the follow-up and completion of the issues within the Service Level Agreements, working closely with the Global Support Service Organization team (located in India). • Collaborate with Governance team to be compliant with their guidelines and best practices, coordinating with my peers to be aligned with the change management policies, maintaining high standards of quality assurance testing (positive and negative testing) for all transports. Following the projects implementation methodology, and participating actively in IT audits. • Advocate the leverage of the IT productivity tools, to improve the effectiveness of communication and integration of work teams. Show less



Colgate Palmolive Peru

• Lima Province, Peru

• SAP S&D Specialist

  • Apr 2002 - Oct 2010

  • Ensure the performance and reliability identifying actions conducted to reduce/eliminate negative impact on LA S&D applications performance and reliability • Participate in projects as S&D specialist to implement customizing changes, and also to prepare technical specifications, prepare testing plans and execution testing activities. • Support EDI customer expansion, Customer Web portals, and laptop sales support Systems applications. • Ensure the performance and reliability identifying actions conducted to reduce/eliminate negative impact on LA S&D applications performance and reliability • Participate in projects as S&D specialist to implement customizing changes, and also to prepare technical specifications, prepare testing plans and execution testing activities. • Support EDI customer expansion, Customer Web portals, and laptop sales support Systems applications.



Colgate Palmolive Perú

• Provincia de Lima, Peru

• Customer Service Lead

  • Sep 2000 - Dec 2002

  I was responsible for: • Manage the order fulfillment process, and ensure the follow-up of requests and complaints from customers related to the processes of order entry, product quality, distribution logistics. Persons in charge of 3 analysts. • Monitor and improve Customer Service KPIs (Sales Order On-Time & complete) • Identify opportunities to improve the Outbound logistics process and coordinate multi-functional teams to implement process enhancements. I was responsible for: • Manage the order fulfillment process, and ensure the follow-up of requests and complaints from customers related to the processes of order entry, product quality, distribution logistics. Persons in charge of 3 analysts. • Monitor and improve Customer Service KPIs (Sales Order On-Time & complete) • Identify opportunities to improve the Outbound logistics process and coordinate multi-functional teams to implement process enhancements.



Colgate-Palmolive

• United States
• Manufacturing
• 700 & Above Employee

• IT Supply Chain Specialist

  • May 1995 - Jul 1999

  Implementation of Manufacturing System Modules (MAPICS) MAPICS End User Support Implementation of Manufacturing System Modules (MAPICS) MAPICS End User Support



COSAPI

• Peru
• Construction
• 700 & Above Employee

• IT Technical Consultant

  • 1988 - 1993



COSAPI

• Peru
• Construction
• 700 & Above Employee

• IT Programmer Analyst

  • 1987 - 1987