Enrique D.
Systems Administrator at Livingston Energy Group- Claim this Profile
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Topline Score
Bio
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftSep, 2022- Sep, 2024 -
Microsoft Certified Technology Specialist: Windows 7, Configuration
MicrosoftNov, 2015- Sep, 2024 -
Microsoft Certified Professional
MicrosoftApr, 2012- Sep, 2024 -
Linux+
CompTIAJul, 2011- Sep, 2024 -
A+
CompTIAMar, 2010- Sep, 2024 -
Microsoft Certified Systems Administrator (MCSA)
MicrosoftOct, 2008- Sep, 2024 -
Microsoft Certified IT Professional: Enterprise Desktop Support Technician, Windows 7 (MCITP)
MicrosoftSep, 2008- Sep, 2024 -
Microsoft Certified Technology Specialist (MCTS)
MicrosoftSep, 2008- Sep, 2024 -
Microsoft Certified IT Professional: Enterprise Support Technician
MicrosoftAug, 2008- Sep, 2024 -
Systems Security Certified Practitioner (SSCP)
(ISC)²Sep, 2022- Sep, 2024 -
CompTIA Linux Network Professional - CLNP
CompTIASep, 2019- Sep, 2024 -
CompTIA Network+
CompTIASep, 2019- Sep, 2024 -
Certified Linux Administrator (LPIC-1)
CompTIAJul, 2011- Sep, 2024
Experience
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Livingston Energy Group
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United States
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Systems Administrator
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Oct 2022 - Present
Key Duties and Responsibilities Office 365 and SharePoint administration Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability Administration, support, and configuration of MS Office O365 for staff Maintenance/sustainment of existing SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items) Maintenance, and sustainment of additional complementary functionality for sub sites, lists, libraries, and content Administer and support a Microsoft Exchange infrastructure Troubleshoot Exchange related issues when alerted by monitoring software General IT: End-user support and training for hardware and software Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc) Providing end-user support for all PC based hardware, applications and services Conduct new user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc. Maintain and provide support for all IT infrastructure Provide tier 3 support and troubleshooting Troubleshoot OS, network and storage related issues Operational Security, Maintenance and Governance Responsible for logical and physical controls of the company’s IT system by providing, on a quarterly basis, documented assurance that access to computer resources (data, equipment and facilities) is reasonable and restricted to authorized individuals Perform software upgrades and patches (bios, firmware upgrades, etc.) Troubleshoot various Office 365 issues including connectivity and mobility Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings Show less
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Schenectady City School District
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United States
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Primary and Secondary Education
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1 - 100 Employee
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Network & Systems Technician
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Mar 2019 - Aug 2022
Implemented, maintained, monitored, diagnosed, recommended upgrades, documents, and supported the network systems hardware for Local and Wide Area networks, wireless LAN, telecommunications, remote access systems including firewalls, intrusion prevention, vulnerability scanners, and other network diagnostic tools. Implemented, maintained, monitored, diagnosed, recommended upgrades, documents, and supported the network systems hardware for Local and Wide Area networks, wireless LAN, telecommunications, remote access systems including firewalls, intrusion prevention, vulnerability scanners, and other network diagnostic tools.
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Lab Systems Analyst
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Jun 2018 - Mar 2019
Working seamlessly with the corporate IT team • Build and maintain a working relationship with Lab Owners, IT Teams and Management. •Proactively support the lab environment •Document procedures, policies, troubleshooting and best practices •Coordinates and works with outside vendors, with preventative maintenances, requires 6 hours of process area presence, to include gowning. . Working seamlessly with the corporate IT team • Build and maintain a working relationship with Lab Owners, IT Teams and Management. •Proactively support the lab environment •Document procedures, policies, troubleshooting and best practices •Coordinates and works with outside vendors, with preventative maintenances, requires 6 hours of process area presence, to include gowning. .
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Albany Rv
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United States
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Recreational Facilities
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1 - 100 Employee
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IT Support Technician
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Jan 2018 - Mar 2018
Primary responsibilities include support of onsite personnel IT issues in addtion to supporting several remote locations Responsible for onboarding all new employee IT accounts (e.g email, AD account setup, new pc/laptop deployment) Additional responsibilities include support of onsite VOIP phone system and local AD server environment Facilitate and schedule 3rd party vendors for routine maintenance for remote locations. Ability to work independent of managerial oversight. After hours support provided for all stores as needed. Show less
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Magna5
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Data Center Technician II
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Apr 2017 - Dec 2017
Proactively monitor and perform restoration of IT service within large global data center environment. • Ensured SOP’s and technical documentation was in compliance with industry standards and regulatory/corporate requirements. • Evaluated, developed, and modified IT technical SOP’s to satisfy regulartory requirements and obligations. • proficient in support Microsoft Office Suite packages (2010, 2013, 2016) • Proficient with the following helpdesk ticketing systems. (ServiceNow Incident Management, Solar Winds, Web helpdesk, WMCS) • Proficient in the deployment and maintenance of Windows 7 & Windows 10 operating systems. • Areas of support include: Windows, Linux, AIX; Z/OS, AS400 and Solaris • Physical, virtual and cloud server troubleshooting and remediation at the OS and hardware levels. • Tools include BMC BladeLogic, BAO, Impact Explorer, Trustsight, APM & Patrol. EMC, Avamar, and others. • Work includes OS/software upgrades and installs, reboots, IPLS, patching, hardware replacements and new server installs. Vendor and in-house L2/L3 escalations. • Web & middleware/application layer monitoring, troubleshooting and radiation for products including IBM websphere application server (WAS), IIS/.Net. Docker hosting a large number of off the shelf and homegrown applications. • Proficient in spoken and written communication • IT troubleshooting, ITIL v3, Service Now for incident/Change/Problem Request • Proficient in the following ticketing systems (WHMCS, CV2, Service Now, SolarWinds, etc) Show less
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SUNY Polytechnic Institute
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United States
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Higher Education
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300 - 400 Employee
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Helpdesk Analyst II
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Nov 2008 - May 2017
Troubleshoots Information Technology systems when an employee, users, vendors, business partners, and affiliates reports a computer problem. Respond to these problems and questions over the phone or in person. Performs regular checks to ensure that all systems are functioning properly. Administers the creation, deletion, modification and reinstatement of user names and passwords for all employees, users, vendors, business partners, and affiliates who use the systems. Reset passwords and unlock accounts for all employees, users, vendors, business partners, and affiliates who use the systems. Identify and organize Help Desk tickets according to priority and forward tickets to engineers and techs. Create training material and train employees, users, vendors, business partners, and affiliates who report problems and have questions about systems, network, hardware, and software. Create documentation for Help desk ticket while talking to an employee, users, vendors, business partners, and affiliates who report a computer problem. Install, modify, and repair end use peripherals (e.g.; Desktops, Laptops, Printers, smartphones, and scanners. Install, modify, and repair software and operating system updates on end use devices. Help with the conversions when new systems are purchased and installed by employee departments, vendors, business partners, and affiliates company. Other reasonable duties as assigned. Show less
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Level 2 Helpdesk Support
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Aug 2016 - Apr 2017
• Ensured SOP’s and technical documentation was in compliance with industry standards and regulatory/corporate requirements. • Evaluated, developed, and modified IT technical SOP’s to satisfy regulatory requirements and obligations. • Proficient in support Microsoft Office Suite packages (2010, 2013, 2016) • Proficient in the deployment and maintenance of Windows 7 & Windows 10 operating systems. • Proficient with the following helpdesk ticketing systems. (ServiceNow Incident Management, Solar Winds, Web helpdesk, WMCS) • Provide direct customer support, over the phone and in response to help desk tickets • Investigate and resolve user issues, or assign tickets to other resolver groups as needed • Follow up with end users to confirm issue resolution • Maintain agency equipment inventory • Schedule, monitor, and troubleshoot operational jobs in CA Workload Control Center • Confirm job runs and send notifications to business staff • Distribute reports generated by operational jobs • Troubleshoot issues with Windows batches or VBScript files • May occasionally require off-hours availability, which may include off-site operational job monitoring or on-site Saturday phone support Show less
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GE
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Brazil
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Engineering Services
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1 - 100 Employee
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Storage Backup Administrator
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Jul 2012 - Aug 2016
Support complex Storage & Backup devices, including SAN, NAS and Backup solutions across all tiers, under minimal supervision. Perform backup and recovery operations, ensuring all required file systems and system data are successfully backed up to tape, and tape is recycled and sent off site as necessary. Assist with maintaining data center environmental and monitoring equipment. Perform regular security monitoring to identify any possible intrusions. Apply patches and upgrades on a regular basis as defined. Troubleshooting day to day operational issues, reporting the environment and host related issues quickly. Works on assignments that are complex in nature and require judgement, initiative, and technical/specialized knowledge to resolve problems and/or recommended solutions. Interact and Co-ordinate with infrastructure team and external vendors. Work through the ticketing system to prioritize and communicate with end users for their IT support needs. Create and maintain SOP documents on daily operations and RCA of the priority incidents. Troubleshooting and maintenance of IT hardware and software Perform Root Cause Analysis of infrastructure related issues. Produce status reports as required. All other duties assigned by Management Show less
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The College of Saint Rose
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United States
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Higher Education
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400 - 500 Employee
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Helpdesk Technician
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May 2010 - Aug 2011
• Proficient with the following helpdesk ticketing systems. (ServiceNow Incident Management, Solar Winds, Web helpdesk, WMCS) • Proficient in support Microsoft Office Suite packages (2010, 2013, 2016) • Responsible for providing technology support for faculty, staff, administrators and students • Provide technical support for computer labs, smart classrooms, offices, and technology dependent facilities • Provide back-up support for ITS Media Services and Infrastructure Services as needed • Utilize ITS electronic Help Desk system • Keep abreast of current trends in instructional technology • Support the use of appropriate technology in all areas of education • Provide support for the use of educational technology by faculty and students • Staff ITS Help Desk in the Thelma P. Lally School of Education • Respond to computer and media emergency calls from classrooms • Provide direct technical support for smart classrooms, computer labs and offices • Diagnose, repair, and provide maintenance for computer and other technical hardware • Install, configure, and support software installations in computer labs and classrooms • Update and maintain computer and peripherals inventory database • Supervise and deploy student technicians • Enforce policies and rules relating to technology Show less
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Education
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2023 -
Utica University
Master of Science - MS, Cybersecurity, Digital Forensics -
2001 - 2002
SUNY New Paltz
Bachelor of Arts - BA, Political Science and Government -
2006 - 2009
ITT Technical Institute-Albany
Associate's degree, Computer Systems & Networking Administration -
1997 - 1999
Sullivan County Community College
Associate of Arts and Sciences - AAS, Liberal Arts and Sciences/Liberal Studies
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