Experience

Nexgen Air Conditioning Heating and Plumbing

• United States
• Construction
• 1 - 100 Employee

• Channel Sales Manager

  • May 2022 - Present

  Responsibilities: • Train service technicians on effectively converting equipment diagnostic service calls to qualitied sales leads. • Have a complete understanding of the HVAC products offered. • Prepare and present home energy improvement proposals to homeowner’s in-person at their home. • Selling HVAC products and meeting established company standards and sales expectations. • Understand and capably present financing options that are offered by approved financing companies. • Actively follow-up on all sales leads and customer requests. • Provide excellent customer service (the WOW factor). • Own the job from the sales presentation through the installation of the equipment including any follow-up visits. • Run a blend of self-generated leads, marketed leads, tech turn leads and training visits. • Work independently and as part of a team to ensure superior customer satisfaction and positive working environment. Show less



BrainyTechs

• Inland Empire, CA

• Owner

  • Jun 2012 - Present

  Services Offered: - Digital Marketing - Website Creation - Smart Home Integration - Security System Installation - Surveillance Camera Installation - Home Theater Setup - TV Mounting - Wire Installation - Network Setup Services Offered: - Digital Marketing - Website Creation - Smart Home Integration - Security System Installation - Surveillance Camera Installation - Home Theater Setup - TV Mounting - Wire Installation - Network Setup



All Pro Plumbing, Heating, Air & Electrical

• United States
• Consumer Services
• 1 - 100 Employee

• Sales Consultant

  • Jul 2021 - 2022

  - Sewer Camera Technician helping consumers understand the workings of their sewer system to identify potential needs for upgrades, repairs, or replacements. - Coordinate projects from initial camera inspection to completion. - Assist with finding suitable financing options for the consumer to simplify the entire process. - Sewer Camera Technician helping consumers understand the workings of their sewer system to identify potential needs for upgrades, repairs, or replacements. - Coordinate projects from initial camera inspection to completion. - Assist with finding suitable financing options for the consumer to simplify the entire process.



HomeGuard Incorporated

• United States
• Real Estate
• 1 - 100 Employee

• Regional Account Manager

  • Apr 2021 - Sep 2021

  - Build lasting relationships with real estate professionals. - B2B lead generation and account management. - Build lasting relationships with real estate professionals. - B2B lead generation and account management.



Roto-Rooter Plumbing and Drain Service

• United States
• Facilities Services
• 700 & Above Employee

• Excavation Sales Representative

  • Nov 2020 - Apr 2021

  • Conduct territory sales visits offering excavation services. • Contact existing customers to identify new sales opportunities and pursue solid leads from field service technicians. • Follow-up with current customers to offer established solutions to their underground plumbing problems. • Use an established pricing matrix to quote repair/replacement options and close the sale. • Be a trusted informational resource for Roto-Rooter customers. • Conduct territory sales visits offering excavation services. • Contact existing customers to identify new sales opportunities and pursue solid leads from field service technicians. • Follow-up with current customers to offer established solutions to their underground plumbing problems. • Use an established pricing matrix to quote repair/replacement options and close the sale. • Be a trusted informational resource for Roto-Rooter customers.



ALL PRO AIR

• United States
• Individual and Family Services
• 1 - 100 Employee

• Field Sales Representative

  • Jun 2020 - Jan 2021

  Responsibilities: • Have a complete understanding of the HVAC products offered. • Prepare and present home energy improvement proposals to homeowner’s in-person at their home. • Selling HVAC products and meeting established company standards and sales expectations. • Understand and capably present financing options that are offered by approved financing companies. • Actively follow-up on all sales leads and customer requests. • Provide excellent customer service (the WOW factor). • Own the job from the sales presentation through the installation of the equipment including any follow-up visits. • Run a blend of self-generated leads, marketed leads, tech turn leads and training visits. • Work individually and as part of a team to ensure superior customer satisfaction and positive working environment. Show less



All Pro Plumbing, Heating, Air & Electrical

• United States
• Consumer Services
• 1 - 100 Employee

• Sales Consultant

  • Oct 2019 - May 2020

  - Sewer Camera Technician helping consumers understand the workings of their sewer system to identify potential needs for upgrades, repairs, or replacements. - Coordinate projects from initial camera inspection to completion. - Assist with finding suitable financing options for the consumer to simplify the entire process. - Sewer Camera Technician helping consumers understand the workings of their sewer system to identify potential needs for upgrades, repairs, or replacements. - Coordinate projects from initial camera inspection to completion. - Assist with finding suitable financing options for the consumer to simplify the entire process.



Vivint

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Smart Home Sales and Installation Professional

  • May 2019 - Oct 2019

  • Appointment based selling and installing of residential smart home and security systems in the Inland Empire area. • Ensure on-time arrival to daily customer appointments • Provide exceptional customer service – “Customer obsession is our advantage” • Maintain a professional appearance • Complete in-home consultations from leads generated in big box retail stores • Appointment based selling and installing of residential smart home and security systems in the Inland Empire area. • Ensure on-time arrival to daily customer appointments • Provide exceptional customer service – “Customer obsession is our advantage” • Maintain a professional appearance • Complete in-home consultations from leads generated in big box retail stores



Best Buy

• Retail
• 700 & Above Employee

• In Home Design Sales Manager

  • Jun 2018 - Jun 2019

  As an In-Home Design Sales Manager, I serve as the single point of contact for all In-Home Design consultations and projects. I help guide customers through our wide array of home theater systems, appliances, computers, furniture and interior design solutions. This position requires coordination in all aspects of the project including overseeing execution of product delivery, installation, solutions and ensuring the clients' needs are met. Another aspect of this role is managing relationships and business metrics at multiple Best Buy locations, including Magnolia Design Center and Pacific Sales. I coach and train sales associates on proper selling techniques and ways to position the In-Home Advisor program for their success and the success of the program. Show less



Vivint

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Retail Sales Manager

  • Jun 2017 - Jun 2018

  • Responsible for overall Vivint Smart Home sales within assigned Best Buy location. • Provide smart home automation product training to retail staff and consumers. • Support direct and indirect sales representatives with performance coaching and training on correct customer interactions while maintaining high closing ratios. • Set employee expectations and give employees weekly one-on-ones to assess their performance. • Quickly and effectively solve customer challenges. • Responsible for overall Vivint Smart Home sales within assigned Best Buy location. • Provide smart home automation product training to retail staff and consumers. • Support direct and indirect sales representatives with performance coaching and training on correct customer interactions while maintaining high closing ratios. • Set employee expectations and give employees weekly one-on-ones to assess their performance. • Quickly and effectively solve customer challenges.



Sunrun

• United States
• Renewable Energy Semiconductor Manufacturing
• 700 & Above Employee

• Field Solar Consultant

  • Apr 2017 - Jun 2017

  • Educated homeowners on the benefits of converting to solar energy and successfully enroll them in one of Sunrun’s options. • Self-generated leads from referrals, events, canvasing, and our channel account partner, Costco. • Coached retail associates on improved customer interactions leading to an increase in sales. • Provide product training to retail staff and consumers. • Educated homeowners on the benefits of converting to solar energy and successfully enroll them in one of Sunrun’s options. • Self-generated leads from referrals, events, canvasing, and our channel account partner, Costco. • Coached retail associates on improved customer interactions leading to an increase in sales. • Provide product training to retail staff and consumers.



Sungevity

• United States
• Renewables & Environment
• 100 - 200 Employee

• Solar Consultant

  • Oct 2016 - Mar 2017

  • Educated homeowners on the benefits of converting to solar energy and successfully enroll them in one of Sungevity’s options. • Self-generated leads from referrals, events, canvasing, and our channel account partner, Lowe's. • Coached retail associates on improved customer interactions leading to an increase in sales. • Provide product training to retail staff and consumers. • Educated homeowners on the benefits of converting to solar energy and successfully enroll them in one of Sungevity’s options. • Self-generated leads from referrals, events, canvasing, and our channel account partner, Lowe's. • Coached retail associates on improved customer interactions leading to an increase in sales. • Provide product training to retail staff and consumers.



SolarCity

• United States
• Renewable Energy Semiconductor Manufacturing
• 700 & Above Employee

• Field Energy Consultant

  • Feb 2014 - Oct 2016

  • Educated homeowners on the benefits of converting to solar energy and successfully enroll them in one of SolarCity’s options. - Consistently ranked in the top 15% percent among my teammates. - Invited to an invitation only event in Las Vegas for performance. - Outstanding performance as a Field Energy Consultant led to my recruitment into the Field Energy Consultant Mentorship Program. • Trained and mentored new-hire field energy consultants to excel in their position by riding along to their appointments and organizing one-on-one check-in meetings to evaluate their performance. - 70% of my mentees hit their ramped quota in their first full month as consultants. • Self-generated leads for appointments from referrals, events, canvasing, and our channel account partners, The Home Depot and Best Buy. - Over 40% of my installed systems came from referrals. • Coached retail associates on improved customer interactions leading to an increase in sales. • Provide product training to retail staff and consumers. Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Personal Banker

  • Aug 2013 - Oct 2013

  • Recommended products and services to customers based on their needs and wants using my excellent customer service skills. • Satisfied all my customers’ financial needs and helped them succeed financially. • Coached bank tellers on improved customer interactions leading to an increase in sales. • Recommended products and services to customers based on their needs and wants using my excellent customer service skills. • Satisfied all my customers’ financial needs and helped them succeed financially. • Coached bank tellers on improved customer interactions leading to an increase in sales.



Best Buy

• Retail
• 700 & Above Employee

• Store Supervisor

  • Aug 2008 - Jun 2012

  • Responsible for overall product and service sales within designated departments. • Direct supervisor of up to 30 retail sales associates. • Support sales team with coaching and training on correct customer interaction while maintaining high closing ratio. • Quickly and effectively solved customer challenges. • Set employee expectations and gave employees weekly one-on-ones to assess their performance. • Provide product training to retail staff and consumers. • Responsible for overall product and service sales within designated departments. • Direct supervisor of up to 30 retail sales associates. • Support sales team with coaching and training on correct customer interaction while maintaining high closing ratio. • Quickly and effectively solved customer challenges. • Set employee expectations and gave employees weekly one-on-ones to assess their performance. • Provide product training to retail staff and consumers.