ServiceNow Developer/Architect

• Dec 2018 - Present

ServiceNow Consultant

• Mar 2017 - Dec 2017

ServiceNow Consultant

• Mar 2016 - Sep 2016

ServiceNow SME

• 2016 - 2016

ServiceNow SME

• Jul 2015 - Sep 2015

ServiceNow Developer

• May 2015 - Aug 2015

Senior ServiceNow Developer/Administrator

• Dec 2013 - May 2015

• Oversees daily ServiceNow administration tasks. • Configures/customizes form layout and design, workflows, reports, data imports, LDAP integration, custom scripts and 3rd party software integrations. • Provides technical advice on options, risks and impacts on business processes and technical architecture. • Uses approved change management procedures to manage system upgrades. • Aids in answering technical and application questions and helps in translating business requirements into technical requirements. • Develops and codes solutions that are sustainable and ITIL compliant. • Develops clear and concise technical documentation. • Provides technical support for existing modules and functionality in the ServiceNow environment. • Maintains web services/data imports for data integrity and timely upload of data to the ServiceNow environment through Web Services and Transform Maps. Show less

ServiceNow Developer

• Nov 2012 - Nov 2013

• Developed/implemented business requirements for the Request Management module. • Configures/codes workflows, scripts, and business rules, etc. in accordance to Business/Technical requirements document. • Maintained/configured/provided solutions to existing modules: Incident Management, Problem Management, Change Management, Service Request Management, CMDB and Release Management modules. • Developed/implemented business requirements for the Request Management module. • Configures/codes workflows, scripts, and business rules, etc. in accordance to Business/Technical requirements document. • Maintained/configured/provided solutions to existing modules: Incident Management, Problem Management, Change Management, Service Request Management, CMDB and Release Management modules.

ServiceNow Administrator / Developer

• Jun 2011 - Nov 2012

• Defined and documented all applicable and configurable items in ServiceNow including, but not limited to: form/list layouts, system properties, calendars and schedules. • Gathered all necessary credentials and connectivity for integrations to internal or external client systems. • Identified, collected, modified, formatted and mapped (pre-processing) of all data processed into ServiceNow. • Scripted (JavaScript/AJAX/HTML) within the ServiceNow Glide framework to manipulate form/data behavior. • Successfully helped configure, develop and push Incident Management, Request Management and Change Management modules to production. • Supported production releases for Incident Management, Request Management, Change Management and CMDB modules. Show less

Software Developer

• May 2007 - Jun 2011

• Maintained and/or enhanced Financial Management software for Oil & Gas industries using Oracle 11/g10g/9i Forms and Reports Builder. • Modified and/or created database packages, functions and procedures in Oracle 11g/10g/9i. • Optimizes and tunes SQL queries using explain plans and Oracle DBMS_SQL Tune . • Fixed and/or replaced code for QByte Financial Management Transaction Detail and Allocation Detail Excel Spreadsheet Upload in VB Script. • Checked in/out program modifications through MKS RCS source code management software. • Documented program modifications by taking before and after screenshots, detailing program fixes and documenting keystrokes to recreate problems. Show less

Development Programmer/Analyst

• Oct 2005 - May 2006

Analyzed and developed high level medical software as assigned by Senior Development Manager. Learned a programming language (BBx Visual Pro 5) and an Operating System (AIX) in a month. Learned how to program in PERL (Practical Extraction and Report Language) and Expect. Learned how to use Wise Install Solutions in a week and created a setup/install and executable program that for displaying HTML pages in PDA Palm OS 5.*, Windows CE, Pocket PC Operating Systems. Configured and used a third party software (iSiloX) to be able to parse HTML pages and sync them to the PDA (Personal Digital Assistant). Created a program that would display a CHUI (Character User Interface) wrapped program into a more pleasing GUI Interface using Visual Basis Pro 5 according to required specifications. Created an EDI (Electronic Data Interchange) Lab Interface for receiving lab results from Lab Information Systems (LIS) using HL7 specifications. Worked with clients in order to ensure program is developed according to customer requirements. Worked with team members to integrate programs and to test software stability and quality. Provided technical support for medical software to clients all over Canada and the US by analyzing software and/or user error. Troubleshoot technical difficulties for clients experiencing problems with developed software by applying logical solutions. Used RDP (Remote Desktop Protocol) to connect to customer sites, run CLINICARE program and troubleshoot the software from there. Performed basic network trouble shooting solutions. Unit tested every program created. Successfully alpha and beta tested created applications. Checked in/out program modifications through Perforce source code management software. Created comprehensive User Manuals and Technical Documentations of programs that are successfully released. Show less

Website Developer / Project Leader/Programmer

• Mar 2004 - Jun 2004

Designed a Website for Filipino-Canadian Camp Meeting according to client specifications. Took pictures of the Camp and edited them using Adobe Photoshop 7.0 and used them to design the banner of the website. Developed a solution for Online Booking System using flowcharts and entity relation diagrams. Coded VBScript and JavaScript for the system implemented by ASP.NET Implemented a database using MS Access 2000 for the back-end of the system. Generated 25 pages of Users' Manual and 150 pages of Programmers' Manual. Worked cooperatively in a group of three and successfully finished the project on time. Successfully uploaded the website using WS_FTP Home technology. Show less