Enrico Buttol
Customer Care Service and After Sale Service at Esse Music Store S.a.s- Claim this Profile
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Inglese Professional working proficiency
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Italiano Native or bilingual proficiency
Topline Score
Bio
Credentials
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Tecniche di Vendita
-Jan, 1996- Nov, 2024
Experience
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Esse Music Store S.a.s
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Italy
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Musicians
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1 - 100 Employee
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Customer Care Service and After Sale Service
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Feb 2016 - Present
As a Customer Support Manager, I have been dedicated to providing exceptional service and assistance to customers. My role involves handling customer inquiries, resolving issues, and ensuring their satisfaction with our products and services.I excel in effectively communicating with customers to understand their needs and provide appropriate solutions, building strong relationships and trust. Additionally, I play a key role in the pre-sales process by offering guidance and information about our products, helping customers make informed decisions.Furthermore, I am involved in post-sales support, ensuring that customers' after-purchase needs are met promptly and efficiently.In addition to my customer support responsibilities, I also take charge of managing shipments and monitoring their progress until successful delivery. This includes ensuring smooth logistics coordination, promptly intervening in case of any issues, and providing timely updates to customers regarding their shipments.With my extensive experience and passion for customer service, I am committed to delivering a seamless and enjoyable experience for all our valued customers, from the moment they make a purchase to the joyous arrival of their orders at their doorstep. Show less
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Hi-Fi and Home Theater Department Manager
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2000 - 2016
I possess in-depth knowledge of hi-fi equipment, including amplifiers, speakers, turntables, and other audio components. I understand their technical specifications and how to optimize their performance.With my extensive experience, I can offer valuable insights and recommendations to customers based on their preferences and requirements, ensuring they find the perfect hi-fi setup for their needs.I am skilled in setting up and calibrating hi-fi systems to achieve optimal sound quality. I can fine-tune various components, ensuring customers enjoy a high-fidelity audio experience.I am proficient in diagnosing and resolving technical issues with hi-fi equipment. I can perform basic repairs and maintenance to keep systems functioning at their best.As a hi-fi enthusiast, I stay up-to-date with the latest trends and advancements in the industry. My passion for audio ensures that I am always informed about cutting-edge technologies and the best practices in the world of hi-fi. Show less
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Valleverde Montebelluna
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Montebelluna (TV)
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Head Of Marketing & Communications
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1999 - Present
As a part of our family-owned business, I hold dual roles as both a Marketing Manager and a Communication Manager. I am responsible for devising marketing strategies, developing promotional campaigns, and handling communication activities with suppliers and the public. This dual responsibility has allowed me to gain extensive experience in enhancing business performance through effective communication and targeted marketing strategies. As a part of our family-owned business, I hold dual roles as both a Marketing Manager and a Communication Manager. I am responsible for devising marketing strategies, developing promotional campaigns, and handling communication activities with suppliers and the public. This dual responsibility has allowed me to gain extensive experience in enhancing business performance through effective communication and targeted marketing strategies.
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Ghegin Il Tuttodomestico
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Caerano S. Marco (TV)
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Hi Fi Head Department
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1999 - 2000
My main responsibility was to assist customers in choosing the perfect stereo or surround system for their needs. I took the time to understand their preferences and offered personalized recommendations. Additionally, I provided hands-on support during the installation and setup process, ensuring they had an optimal audio experience in their environment. My main responsibility was to assist customers in choosing the perfect stereo or surround system for their needs. I took the time to understand their preferences and offered personalized recommendations. Additionally, I provided hands-on support during the installation and setup process, ensuring they had an optimal audio experience in their environment.
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Education
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1992 - 1996
Istituto Cavanis "Canova"
IGEA, Diplomi e attestati di scuola media superiore
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