Enrico Pintucchi
General Manager at Sodo Pizza, London- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Google Analytics Certification
SkillshopMar, 2023- Nov, 2024
Experience
-
Sodo Restaurant Group, London
-
United Kingdom
-
Hospitality
-
1 - 100 Employee
-
General Manager
-
Sep 2018 - Present
Manage a team of fifteen colleagues with line management of six front of house staff. Responsible for the business performance of the restaurant, create weekly reports including staff per- centages, discounts applied, expenses and total revenue. Networking and creating sustaining relationship with suppliers negotiating the best rates on products. Create and execute plans increasing profit and staff development. Set budgets for staff and customer allowances, including gift vouchers. Plan and coordinate menus, working closely with the head chef. Coordinate the operation of the restaurant ensuring that kitchen, bar and waiting staff are motivated and working as a team. Regularly organise team activities to boost morale. Responsible for recruiting staff members, interviews, and inductions. Supported staff with personal development plans. Oversee staff development program, including coffee, wine, beer and food training. Respond to customer queries and complaints in a timely manner. Providing great customer service, going ‘above and beyond’ and adjust communications to reflect cus- tomer needs. Meet and greet customers, organise table reservations and offer advice about menu and wine choices and upsell. Maintain high standards of quality control, hygiene, and health and safety. Identified gaps in service and made recommendations to resolve issues. Able to work in high pressure environments. Check and maintain stock levels and order supplies weekly. Comply with licensing laws and other legal requirements. Improved networking with local businesses to improve community outreach. Ensure money on site is controlled safely and appropriately in accordance to company policy. Record and reconcile invoices from suppliers (with basic experience of Xero). Resolving any issues with daily EPOS report and report anomalies. Increased growth in sales and achieved highest daily sales in company history Show less
-
-
-
London Borough of Waltham Forest
-
United Kingdom
-
Government Administration
-
700 & Above Employee
-
Duty Manager
-
Jan 2022 - Jan 2023
• Managed the Centre to provision, deliver and develop high quality and cost-effective services. • Responsible for the time and space management of the Centre Sport & Leisure Service plan to maximise the usage of facilities and increase community involvement • Improved revenue metrics by analysing sports trend and engaging leagues to organise tournaments • Ensured the highest customer satisfaction and engagement by surveying participants and planning around customer needs • Coordinated staff resources to meet the operational requirements of the centre and encouraged teamwork through open communication, training, and leadership Show less
-
-
-
Cefalu Boutique
-
United States
-
Web Manager
-
Sep 2019 - Oct 2022
Developed and executed strategies to optimize website performance Conducted regular website audits and implemented improvements to enhance user experience, including implementing responsive design and improving site speed. Collaborated with cross-functional teams to integrate the website with various marketing channels, such as social media and email marketing. Developed and maintained website content and information architecture to ensure accuracy and relevance, resulting in improved search engine rankings. Monitored website analytics to identify trends, user behavior, and opportunities for improvement, and reported insights to the senior leadership team. Ensured website compliance with web standards, accessibility guidelines, and data privacy regulations. Show less
-
-
Education
-
2013 -
Universidad de Margarita - Unimar
Computer Software Engineering
Community
