Experience

Kharalis
• United Kingdom
• Human Resources Services
• 1 - 100 Employee
• Senior Support Consultant

  • Jan 2022 - Present


Tribridge Italy s.r.l

• Italy

• Managed Service Support Specialist

  • Jan 2014 - May 2022

  Assist clients with the day to day administration of their talent management tool and all the tasks/functions associated with the administration; Answer inbound requests for support from assigned clients using email or the project planning tool; Participate in weekly or monthly calls with the client; Communicate with clients and partners in a professional manner through written and verbal communication; Create and manage a project plan for the client when applicable; Manage personal schedule with minimal supervision; Work with offshore resources Show less



eXact learning solutions S.p.A.

• Software Quality Assurance Engineer

  • Aug 2010 - Dec 2013

  Analysis, testing, and deployment of software products and solutions to create and manage eLearning material. Contribution to the process of software development, utilizing the Agile tools. Analysis, testing, and deployment of software products and solutions to create and manage eLearning material. Contribution to the process of software development, utilizing the Agile tools.



Giunti Labs S.r.l.

• • Jul 2009 - Aug 2010

  Managing the Clients applications by installing, configuring and implementing all the services.Technical support to the client through SalesForce.Support to the client in the usage of the applications.

• • Jan 2007 - Jul 2009

  Analysis, testing, and deployment of software products and solutions to create and manage eLearning material. Contribution to the process of software development, utilizing the V-Model tools.

• • Jan 2001 - Jan 2007

  Member of the learn eXact© development team; the purpose of the team was to create, manage and dispense learning contents based on Learning Object, compliant with International standards such as AICC, IMS e ADL SCORM. Learning Content Management System and development in Classic ASP and JavaScript. Utilization of Java Applet to create some components essentials to track contents in SCORM format.Contribution to over 20 projects.