Experience

PracticeEvolve
• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee
• Support Analyst

  • Jul 2022 - Present

Mentor Business Systems
• United Kingdom
• Software Development
• 1 - 100 Employee
• Technical Support Specialist

  • Jun 2019 - Jul 2022


Dover Fueling Solutions

• United States
• Automation Machinery Manufacturing
• 700 & Above Employee

• Customer Service Representative- Facilities Management

  • Nov 2018 - Jun 2019

  Due to my knowledge and skill base, I was seconded into the Facilities management team to assist the team when short of resources. This included general administration work.Invoicing customers- Sending invoices to customers and uploading job sheets/invoices onto the in-house CRM system. Raising calls to engineers and contractors ensuring the SLA targets are met by liaising with all parties involved within a job that is raised.Compliance reporting

• Specialist Wetstock Analyst

  • May 2016 - Nov 2018

  Manage over 150 sites of varying size, based in the UK, for major hypermarket and independent dealers.Provide high levels of customer service on a daily basis, easily liaising with all levels of internal and external customer ManagementDaily tasks incorporating analysis and problem solving to meet acceptable KPI’s Completed specialist modules to improve efficiency in daily tasks


Vanquis Bank
• United Kingdom
• Banking
• 700 & Above Employee
• New Accounts Advisor

  • Aug 2012 - May 2016