Experience

FOX 55 Fort Wayne

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Master Control Operator

  • Apr 2021 - Present

  Switch station breaks and programs for station and its digital channels. Record satellite programming. Check quality of program prior to airtime. Operate Nexio and Sapphire tapeless airplay systems as well as tape machines. Manage daily playlists, download commercials, promos, and PSAs for air. Check next day’s logs for missing material. Keep accurate transmitter, program, and closed captioning logs. Operate audio board (as needed) for news production. Switch station breaks and programs for station and its digital channels. Record satellite programming. Check quality of program prior to airtime. Operate Nexio and Sapphire tapeless airplay systems as well as tape machines. Manage daily playlists, download commercials, promos, and PSAs for air. Check next day’s logs for missing material. Keep accurate transmitter, program, and closed captioning logs. Operate audio board (as needed) for news production.



City of Fort Wayne

• United States
• Government Administration
• 100 - 200 Employee

• Seasonal Laborer (Leaf Pickup)

  • Oct 2020 - Dec 2020

  Assisted the city's Street Department with sweeping, raking and the pick-up of leaves along neighborhood streets. Assisted the city's Street Department with sweeping, raking and the pick-up of leaves along neighborhood streets.



Lincoln Financial Group

• United States
• Financial Services
• 700 & Above Employee

• Processing Specialist

  • May 2019 - Apr 2020

  [via Modis, Inc.] Processes client maintenance requests such as name or address changes, account documentation updates, etc. Processes field representative code migrations and deliver changes to appropriate sponsor and clearing firms. Administers all business in accordance with FINRA, SEC, MSRB and OCC regulations while adhering to company and site policies and procedures. [via Modis, Inc.] Processes client maintenance requests such as name or address changes, account documentation updates, etc. Processes field representative code migrations and deliver changes to appropriate sponsor and clearing firms. Administers all business in accordance with FINRA, SEC, MSRB and OCC regulations while adhering to company and site policies and procedures.



DMC Logistics

• Albuquerque, New Mexico Area

• Courier I

  • Jun 2016 - Aug 2018

  Delivery services to existing routes including banks, pharmacies, labs and various commercial clients. Sort, organize and account for all customer freight and parcels. Complete scheduled pick-ups and deliveries at various locations on an assigned route while adhering to established delivery and pickup times. Comply with company-mandated “real time” delivery tracking through the use of a handheld device. Maintain accurate manifests (electronic or manual). Delivery services to existing routes including banks, pharmacies, labs and various commercial clients. Sort, organize and account for all customer freight and parcels. Complete scheduled pick-ups and deliveries at various locations on an assigned route while adhering to established delivery and pickup times. Comply with company-mandated “real time” delivery tracking through the use of a handheld device. Maintain accurate manifests (electronic or manual).



CUMULUS MEDIA

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• • Feb 2014 - Aug 2018

  KKOB-FM (CHR/Top 40) Overnight/Weekend On-Air Personality, provided relevant content for on-air and through KOB-FM’s social media outlets.Coordinated all weekly long-form programming & daily on-air production for KBZU (Country) KMGA (Adult Contemporary), KRST (Country), and KOB-FM.Fill-in Traffic Reporter (via Albuquerque Traffic Network) for morning and afternoon drive via 5 of 8 stations within Cumulus' Albuquerque cluster.

• • Jul 2013 - May 2014

  Interim Afternoon Traffic Reporter on Cumulus' Albuquerque Traffic Network. Presented up-to-date traffic reports for afternoon drive on 6 of the 8 stations in the market's cluster (live and voice-tracked). Filled in for morning drive reports when necessary.

• • Jun 2011 - Feb 2014

  Responsible for the assembly & tearing down of equipment and station bannering for live remote broadcasts of its FM stations within the market cluster. Interacting with clients and listeners at station events/remotes. Coordinate on-site distribution of prizes and information for remotes assigned by Promotions department. Board operation/in-studio production for live remote broadcasts with intermediate knowledge of VoxPro recording software, as well as Scott Studios automation system.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Professional

  • Feb 2011 - Aug 2012

  Customer Service Specialist for a major coffee company campaign via Sitel. Fielded Q&A calls from inbound agents and conducted outbound calls to customers/store locations regarding various escalated experiences with store and/or Rewards card program. Customer Service Specialist for a major coffee company campaign via Sitel. Fielded Q&A calls from inbound agents and conducted outbound calls to customers/store locations regarding various escalated experiences with store and/or Rewards card program.



Promark Research Corporation

• United States
• Research
• 1 - 100 Employee

• Phone Interviewer/Floor Supervisor

  • Aug 2010 - Feb 2011

  Conducted telephone surveys on a variety of topics, primarily of a political nature. Oversaw 12 to 36 interviewers on a regular basis; acted as an interface between interviewers and management. Motivated interviewers and makes sure rules of conduct are observed. Produced daily End-Of-Day reports for managers. Detected inconsistencies in scripts and suggested ways to improve. Conducted telephone surveys on a variety of topics, primarily of a political nature. Oversaw 12 to 36 interviewers on a regular basis; acted as an interface between interviewers and management. Motivated interviewers and makes sure rules of conduct are observed. Produced daily End-Of-Day reports for managers. Detected inconsistencies in scripts and suggested ways to improve.



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Customer Care Account Services Specialist

  • May 2010 - Jun 2010

  Fielded re-routed calls from consumer customers no longer interested in continuing service with Sprint. Worked extensively with the customer to resolve billing problems, account activation, technical issues, in addition to other general service issues. Fielded re-routed calls from consumer customers no longer interested in continuing service with Sprint. Worked extensively with the customer to resolve billing problems, account activation, technical issues, in addition to other general service issues.



Federated Media

• United States
• Advertising Services
• 1 - 100 Employee

• • Nov 2005 - Dec 2009

  -Board operation/in-studio production for live, local radio shows with intermediate knowledge of Adobe Audition recording software, as well as AudioVault and NexGen automation systems WOWO & WKJG).-Screened all phone calls.-Participated on-air with the show hosts and news anchors.-Organized show prep and audio for show host.-Booked local and national guests in a timely fashion.-Developed strong rapport with sales, promotions, and programming departments.-Executed "in-the-field" news reporting duties assigned by News Director.-Compiled sound bytes and voiced stories for use in future newscasts and station promos. Show less

• • Feb 2003 - Nov 2005

  -Responsible for the assembly & tearing down of equipment and station banners for live remote broadcasts.-Board Operator for local and national sporting events on company's AM stations using AudioVault and Digilink programs.-Announced school delays/closings, traffic/weather alerts at any given notice.-Gained independent production experience of Orban Audicy audio editing programs.-Gathered news audio & voiced stories for the stations' News Department.



Federated Media/WOWO-AM

• Fort Wayne, Indiana Area

• Morning Show Producer

  • Nov 2005 - Mar 2009