Intern Mental Health Counselor

• Mar 2022 - Present

School Counselor

• Sep 2021 - Present

Counselor

• Aug 2018 - Sep 2021

Experience: Coaching and mentoring groups and individuals. Leading initiatives and events to enforce the social educational learning component to the organization, developing an inclusive, free bias, grief-sensitive, and positive rewarding environment for customers and different stakeholders. Setting team goals, developing plans of intervention, and assisting clients with problems or concerns, providing culturally sensitive services. Monitoring progress, measuring success rate, and reflecting on lessons learned and best practices to evaluate new strategies when needed. Achievement: Implemented a comprehensive counseling execution plan, promoting inclusion and sensitive practices to foster equal opportunity practices among the organization for about ~1200 customers. Executed different projects successfully to increase awareness, enhance organizational diversity values, promote sensitive cultural practices, mental health, and wellness among stakeholders. Optimized procedures and successful progress plan development, meeting deadlines and defined measures towards organizational goals, acquiring 100% organizational compliance for the last two years. Show less

High School Counselor

• Jul 2017 - Jun 2018

Billing Specialist

• Jul 2013 - Jul 2017

Experience: Developing and implementing processes to improve the billing process for various departments while standardizing the process. Liaising with finance, technical support, sales, warehousing, distribution, other departments, and stake holders. Monitoring achievement of office objectives and key performance indicators. Coordinating talent acquisition by selecting candidates, recruiting, onboarding, and orienting new employees. Achievement: Increased the revenue of the organization by ~30% within the first year after the billing procedures were improved to better follow up with: billing status, reports, and schedules by minimizing loss and addressing challenges on time. Show less

MBA, Lawyer, Maracaibo, Venezuela

• Jan 2003 - Jul 2013

Experience: Developing methods and policies to unify the systems in the San Francisco county, ensuring legal compliance and alignment with organizational values. Leading and implementing disciplinary practices among employees. Monitoring achievement of office objectives and employee performance. Coordinating talent acquisition by selecting candidates, recruiting, onboarding, and orienting new employees Achievement: Responsible for 15 offices, ~480 employees, established standardized customer service-oriented culture among the whole county. Developed a collaborative environment with different governmental agencies to assist the needs of vulnerable populations and assuring assistance. Led projects to automatize the Civil Registrar Office in the county, becoming the first registrar office in the nation to be automated. Show less