Kateryna B.
Customer Support Technician at Harisma Communications Limited- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
Spanish Limited working proficiency
-
Ukrainian Native or bilingual proficiency
Topline Score
Bio
Credentials
-
EFSET English Certificate 84/100 (C2 Proficient)
EF Standard English Test (EF SET)Sep, 2022- Sep, 2024 -
Python Essential Training (2018)
LinkedInJun, 2022- Sep, 2024 -
Learning the Python 3 Standard Library
LinkedInMay, 2022- Sep, 2024 -
Python Tools: Jupyter vs. PyCharm
LinkedInMay, 2022- Sep, 2024
Experience
-
Harisma Communications Limited
-
Telecommunications
-
1 - 100 Employee
-
Customer Support Technician
-
Dec 2021 - Present
Responsibilities: - Responding to customer inquiries via ticket system, email, or chat and resolving customer issues in a timely and professional manner. - Providing technical support and guidance to customers - Managing customer accounts - Routing management - Issue troubleshooting - Identifying and escalating complex customer issues to the appropriate team or department - Data analysis using Pandas (Python library) and Excel - Automation of work processes through scripting with Python and JavaScript Skills: - Fluent in written and spoken English - Intermediate Spanish - Basic knowledge of Python, Pandas (Python Library), and JavaScript - Knowledge of protocols: TCP/IP, HTTP, SMPP, and knowledge in SMS standards - Experience with the ticket system (Zendesk) - Strong ability to prioritize and multi-task - Excellent problem-solving and analytical approach and a high level of responsibility Show less
-
-
-
Sequel
-
Information Technology & Services
-
1 - 100 Employee
-
Customer Support Technician
-
Mar 2020 - Dec 2021
Responsibilities: - Responding to customer inquiries via ticket system, email, or chat and resolving customer issues in a timely and professional manner. - Providing technical support and guidance to customers - Managing customer accounts - Routing management - Issue troubleshooting - Identifying and escalating complex customer issues to the appropriate team or department Skills: - Fluent in written and spoken English - Knowledge of protocols: TCP/IP, HTTP, SMPP, and knowledge in SMS standards - Experience with the ticket system (Zendesk) - Strong ability to prioritize and multi-task - Excellent problem-solving and analytical approach and a high level of responsibility Show less
-
-
-
NetAssist LLC
-
United States
-
Customer Technical Support
-
Sep 2018 - Jan 2020
Responsibilities: - Answering customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. - Troubleshooting technical issues such as internet connectivity problems, network errors, and hardware malfunctions. - Assisting with account management - Providing technical support and guidance to customers - Handling billing and payment inquiries, answering billing questions, and assisting customers with payment options - Identifying and escalating complex customer issues to the appropriate team or department Skills: - Excellent communication skills - Problem-solving skills - Time management and multitasking - Understanding of basic networking concepts such as IP addresses, routers, switches, and firewalls. - Familiarity with different operating systems such as Windows, Mac OS, and Linux. - Understanding of internet protocols such as TCP/IP, DNS, and HTTP. Show less
-
-
Education
-
2015 - 2019
Kyiv National University of Construction and Architecture
Bachelor of Architecture - BArch, Architecture
Community
