Customer Service Agent

• Jan 2022 - Present

• Coordinated the implementation of a Keytruda Patient Support Program, offering comprehensive Keytruda treatment support to over 100 patients, focusing on exceptional customer service and enhancing program effectiveness. • Handle a high volume of calls (200+) per week with professionalism and empathy, responding to patient questions, complaints, and concerns in a timely and efficient manner while providing clear and accurate program information to patients and caregivers. • Fostered effective collaboration with physicians, healthcare providers, pharmacies, and charities achieving a program reach of 75% in 18 months. • Received commendation from Program Manager for outstanding performance in first 4 months, including improvements in patient outcomes, operational efficiency, and patient satisfaction. • Led a 65% increase in patients receiving approval for Keytruda treatment support from charities in six months, making treatment more affordable. • Achieved 95% on-treatment patient increase in 18 months through strategic patient identification, creative outreach, and strong patient-provider relationships. Show less

Relationship Officer

• 2021 - 2021

• Collaborated with 5+ team members to identify sales opportunities, fostering a positive work culture and supporting individual and team success. • Increased customer engagement by 25% in 3 months through proactive relationship building strategies. • Collaborated with 5+ team members to identify sales opportunities, fostering a positive work culture and supporting individual and team success. • Increased customer engagement by 25% in 3 months through proactive relationship building strategies.

Administration Clerk

• 2019 - 2020

• Reduced administrative costs by 10% in 6 months through streamlining processes and improved inventory management. • Implemented changes based on audit results, resulting in improved accuracy and better management of stationery supplies. • Reduced administrative costs by 10% in 6 months through streamlining processes and improved inventory management. • Implemented changes based on audit results, resulting in improved accuracy and better management of stationery supplies.

Business Development Officer

• Oct 2018 - Mar 2019

Assistant Accountant

• Mar 2010 - Sep 2017

• Assisted in the preparation of financial statements and reports for management and externalstakeholders.• Streamlined tax reconciliation and return process for multiple international offices (London andJohannesburg), ensuring full compliance with tax regulations and minimizing potential penalties andfines

Graduate Management Trainee - Procurement & Logistics

• Feb 2008 - Mar 2010

• Accomplished a 12-month training program with comprehensive exposure to various facets of business, including local and international purchasing, logistics management, stock control, and SAP ERP.