Administrative Assistant

• Feb 2018 - Present

Sales Administration cum Team Assistant

• Jun 2008 - Mar 2016

i) Manage calendar of the manager and coordinating for meeting rooms. ii) Organized travel Arrangement, conference rooms, and expense voucher iii) Preparing, publishing and maintaining daily, weekly, and monthly MIS reports iv) Processing debit notes, claims & coordination with Finance for payment settlement. v) Managing new and existing Vendor and client appointment form in the system. vi) Raising po in Dashboard and pulling out reports from SAP. vii) Ensure backend support to sales team on their report requirements. viii) Tracking overdue payments and updating the client. ix) Preparing new Store opening forms and getting it approved. x) Managing sales database. xi) Coordinating with Other Department Personnel for Day to Day Activities. xii) Handling incoming email (and post), visitors highlighting urgent correspondence, printing attachments, courier and corresponding on leaderships behalf. . Show less

Assistant Manager

• Nov 2006 - Mar 2008

i) Handling customer queries and providing information as per defined standards ii) Ensuring closure of all unresolved cases before Turnaround Time. iii) Effective redressal of all customer complaints and providing solutions iv) Educating customers about other products and services (cross selling. iv) Handling Escalation calls and appreciation calls. v) Customer’s query & complaint resolution. vi) Generating leads and passing them to concerned department. vii) Easily establish relationship with customers and build a rapport. viii) Providing feedback to the team leaders about product and process and contribute to the improvement. Show less