Experience

iBusiness International Solutions
• Qatar
• IT Services and IT Consulting
• 1 - 100 Employee
• Corporate account manager at iBusiness International Solutions

  • Feb 2018 - Present


Vodafone Qatar

• Qatar
• Technology, Information and Internet
• 1 - 100 Employee

• Online and Social media specialist

  • Jan 2009 - Oct 2017

  • Joined Vodafone Qatar in 2009 and was part of the Customer Care team during the startup of the call center. • Was in charge handling the payments during the sale of the Start number Auctions. • I was appointed to train specialist on system and call handling for Customer Care for the customer who purchased the initial star numbers of Vodafone Qatar. • I was selected to work for Business Care during the launch of Enterprise was in charge of activation of accounts and complaints handling. • I am currently working with the online team as Social Media Engagement Senior Social Media. • - Strategy & Plan • Design & Implement the Company’s Social Media Strategy, developing brand awareness, generating inbound traffic and encouraging product adoption in coordinates with the internal Marketing and PR teams to support their respective missions, ensuring consistency in voice and cultivating a social media referral network. • Development and Execution of comprehensive, annual social marketing strategy and content calendar which bring us better engagement rate and number of follower growth. • Aligning Vodafone social Media strategy with other OPCS /VF group & with the Global Social media strategy to be always in a leadership position. - Operation • Develop & manage the day to day activities on all Social Media channels • Set the weekly calendar for all social Media channels (including the banners/wording/timing - Channel Development • Build on the company campaigns special applications & online campaigns for booming it online and maximize the buzz around the brand campaigns. • Develop new channel for target audience engagement. o Representing Vodafone Qatar on Facebook and twitter o Dealing with more than 500,000 over Social media Channels o Leading the online team in absence of the Team leader o Maintaining reports for the team. ….etc). • Create online campaigns for increasing customer awareness, engagement, WOM….etc Show less



Al Jazeera Children's Channel

• Qatar
• Broadcast Media Production and Distribution

• Public Relations Officer

  • Nov 2007 - Dec 2008

  In direct contact with journalists and writers to give them all the news for the channel Planning for exhibitions and conferences in JCC. Started up new Channel, Baraem. Was also responsible for the posts and paragraphs written in Newspaper and social media about JCC In direct contact with journalists and writers to give them all the news for the channel Planning for exhibitions and conferences in JCC. Started up new Channel, Baraem. Was also responsible for the posts and paragraphs written in Newspaper and social media about JCC



British Council

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Front Office Supervisor

  • Jan 2005 - Jan 2006

  I used to arrange the exams for students and deal with British council in UK. I was accepting new students and giving them details and information about the courses and exams. I used to arrange the exams for students and deal with British council in UK. I was accepting new students and giving them details and information about the courses and exams.