Engy Lahzi
Incoming Operation Manager at Natalie Tours- Claim this Profile
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Bio
Experience
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Natalie Tours
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Russian Federation
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Travel Arrangements
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1 - 100 Employee
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Incoming Operation Manager
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Oct 2020 - Present
Ensuring all operations are carried on in an appropriate, cost-effective way Improving operational management systems, processes and best practices Ensuring all operations are carried on in an appropriate, cost-effective way Improving operational management systems, processes and best practices
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Traveline Egypt
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Egypt
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Leisure, Travel & Tourism
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1 - 100 Employee
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Tour Operator
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Sep 2013 - Sep 2020
• Building & maintaining healthy and trustworthy relationship with our foreign & local agents • In charge of the Coptic Religious Tourism section in the company • Managing the relationship with hotels and other service providers inside Egypt • Handling all logistics & preparing touristic programs for agents and clients • Visiting hotels & resorts to ensure accommodation quality and suitability • Providing pricing information • Handling bookings, invoicing and issuing of tickets • Collecting, evaluating and responding to customers’ requests • Providing advice to customers on where to travel as well as the best means to reach those destinations Show less
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Free Lance Tour Guide
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Cairo
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Tour Guide
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Jan 2006 - Jun 2013
• Greeting touristic groups whether at airport or hotels • Outline the tour and timeline before beginning • Determine if any guests have physical restrictions that should be considered • Clearly and articulately provide information to guests in an engaging manner • Describe tour points of interest to group members, and respond to questions • Deescalate any tension with difficult guests • Escort guests through the tour, taking breaks as needed • Keep the tour moving on schedule while still being considerate to guests • Know all safety and security protocols, should they be needed Show less
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Education
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Cairo University
Bachelor's degree, Tourism and Travel Services Management