Experience

Natalie Tours

• Russian Federation
• Travel Arrangements
• 1 - 100 Employee

• Incoming Operation Manager

  • Oct 2020 - Present

  Ensuring all operations are carried on in an appropriate, cost-effective way Improving operational management systems, processes and best practices Ensuring all operations are carried on in an appropriate, cost-effective way Improving operational management systems, processes and best practices



Traveline Egypt

• Egypt
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Tour Operator

  • Sep 2013 - Sep 2020

  • Building & maintaining healthy and trustworthy relationship with our foreign & local agents • In charge of the Coptic Religious Tourism section in the company • Managing the relationship with hotels and other service providers inside Egypt • Handling all logistics & preparing touristic programs for agents and clients • Visiting hotels & resorts to ensure accommodation quality and suitability • Providing pricing information • Handling bookings, invoicing and issuing of tickets • Collecting, evaluating and responding to customers’ requests • Providing advice to customers on where to travel as well as the best means to reach those destinations Show less



Free Lance Tour Guide

• Cairo

• Tour Guide

  • Jan 2006 - Jun 2013

  • Greeting touristic groups whether at airport or hotels • Outline the tour and timeline before beginning • Determine if any guests have physical restrictions that should be considered • Clearly and articulately provide information to guests in an engaging manner • Describe tour points of interest to group members, and respond to questions • Deescalate any tension with difficult guests • Escort guests through the tour, taking breaks as needed • Keep the tour moving on schedule while still being considerate to guests • Know all safety and security protocols, should they be needed Show less