Experience

Euro-Com International B.V.

• Netherlands
• Translation and Localization
• 1 - 100 Employee

• Localization Project Manager

  • Jul 2018 - Present

  Initiating, Planning, Executing, Monitoring & Controlling, and Closing localization projects. ● Receiving handoff e-mails from the customers stating the project objectives, constraints and details. ● Analyzing the new requests, communicating with the customers to clarify any grey areas, and define the scope of work required. ● Setting the final project objectives with the customer. (Work required, cost, timeline, quality controls, and admin requirements) ● Selecting the best resources/team members for each single project, referencing the company’s database and guidelines of resources allocation. ● Assigning the work to the team, making sure that every person knows exactly what he/she is supposed to do, communicating with the project team throughout the project lifecycle to answer any queries/questions. ● Monitoring and controlling the progress of work, and interfering to get the project back to the baselines in cases of deviations (Schedule delay, cost overrun, etc) ● Receiving the projects’ deliverables from the team and signing them off before final delivery to the customer ● Delivering to the customers and handling any possible feedback. ● Closing projects and sending the customers’ POs along with the projects’ details to Accountants for invoicing. ● Documentations and logging job requirements Show less



Daltex

• Farming
• 1 - 100 Employee

• Senior Customer Relation Management ( Export Fresh Produce )

  • Oct 2014 - Oct 2018

  ● Handle all the inquiries and requests of customers to resolve the problems swiftly by using fax, phone, the internet, email, or in person to address directly the customer issues. ● Plan and coordinate the international shipment of goods. ● Monitoring of the shipments to ensure the compliance of regulations. ● Maintenance of customer relations and participation in the organization's sales activities. ● Assessment of new marketing and sales opportunities as well as presentation of those estimations to the respective managements. ● Ensuring efficiency and effectiveness of exports. ● Providing help and advice to customers using organization’s products or services. ● Preparing sales and marketing plans and budgets, communicating internal information to upper management, reconciling data, and researching ways to ameliorate service. ● Issuing refunds or compensation to customers. ● Keeping accurate records of discussions or correspondence with customers. ● Producing written information for customers, often involving use of computer packages/software. ● Searching for possible improvements to customer service. Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Representative

  • Jun 2012 - Sep 2014

  ● Technical support representative for an offshore account; Samsung UK. ● Support and provide superior service via phones, e-mails and faxes as a receiver and caller ● Use questioning and listening skills that support effective telephone communication. ● Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. ● Understand the impact of attitude in handling calls professionally ● Effectively deal with job stress, angry callers, and upset customers. ● Use the most appropriate way to communicate with different behavior types on the telephone. ● Apply the elements of building positive rapport with different types of customers over the phone. ● Apply the proper telephone etiquette to satisfy various customer situations. ● Apply appropriate actions to effectively control a telephone call. ● Identify voice skills and how to enhance a good telephone presentation. ● Other duties as assigned. Show less



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Technical Support Representative

  • Jun 2011 - May 2012

  ● Listener care representative for an offshore company; Sirius XM satellite radio U.S.A ● Support and provide superior service via phones, e-mails and faxes as a receiver and caller ● Use questioning and listening skills that support effective telephone communication. ● Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. ● Understand the impact of attitude in handling calls professionally ● Effectively deal with job stress, angry callers, and upset customers ● Use the most appropriate way to communicate with different behavior types on the telephone. ● Apply the elements of building positive rapport with different types of customers over the phone. ● Apply the proper telephone etiquette to satisfy various customer situations. ● Apply appropriate actions to effectively control a telephone call. ● Identify voice skills and how to enhance a good telephone presentation. ● Other duties as assigned. Show less



NAEEM Holding for Investment

• Egypt
• Investment Management
• 100 - 200 Employee

• Administrative Assistant

  • Jul 2010 - Dec 2010

  ● Filing, scanning, photocopying, binding and couriering files. ● Setup, coordinating and preparing meetings and committees. ● Organizing monthly board committee from A to Z, from setting up its date, time, place and inviting members to collecting reports to filing them. ● Answering telephones and transfers them to appropriate staff members. ● Telephoning, welcoming, and handling clients. ● Handling various office routines. ● Sign for and distribute FedEx \Aramex shipments. ● Responsible for stationary and providing them to staff on regular basis. ● Acting as personal Assistant to Manager Director. ● Maintaining Manager Director' calendar, meetings and personal details. Show less