Experience

Union Diagnostics & Clinical Services Plc

• Nigeria
• Hospitals and Health Care
• 100 - 200 Employee

• Technical Support Specialist

  • Sep 2019 - Present

  Office 365 Administration. Delivered training in soft skills, basic/advanced work and technical skills, administration, and new employee orientation. Update and maintain course training materials. Collect and evaluate data on program effectiveness for ongoing improvement. Resolve issues regarding Office 365 technologies ranging from exchange online, Microsoft Teams, SharePoint Online, Azure Active Directory, OneDrive for Business etc., and have supported and troubleshoot various issues within the technology for clients and Microsoft customers across the world. Account provisioning and training of customers. Guide clients through a series of actions, either face-to-face, over the phone, or by email to help set up systems or resolve issues. Resolve all level 1 & 2 support requests in a timely manner and to customer satisfaction. Acted as the primary technical contact and delivered advanced technical troubleshooting and problem-solving solutions for corporate customers. Show less


Ministry of Works and Transport
• Public Relations and Communications Services
• 700 & Above Employee
• Information Technology Support Specialist

  • Nov 2018 - Oct 2019


Great Nigeria Insurance Plc

• Nigeria
• Insurance
• 1 - 100 Employee

• Information Technology Support Specialist

  • Jan 2017 - Oct 2018

  Resolve all level 1 & 2 support requests in a timely manner and to customer satisfaction. Identifying potential changes and improvements. Employee onboarding and onboarding, including provisioning new devices. I directly interacted with users and stakeholders at every level of the business. Create, delete, provision, and maintain users, systems, and groups in Active Directory. Application support of all IT systems, such as Office365, Jira, etc. Educate end-users on IT best practices, cyber security, and self-service tools. Show less