Engr. Ella Mae Dela Cruz

Incident Manager ( Network Event Management) at TELUS International Digital Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Metro Manila, National Capital Region, Philippines, PH

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Credentials

  • 5G Technology Strategy: Next-Generation Mobile Networking
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Cert Prep: Excel Associate - Microsoft Office Specialist for Office 2019
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Cert Prep: Excel Expert - Microsoft Office Specialist for Office 2019 and Office 365
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Cert Prep: PowerPoint Associate - Microsoft Office Specialist for Office 2019 and Office 365
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Excel Essential Training (Microsoft 365)
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Excel: Advanced Formatting Techniques
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Excel: Advanced Formulas and Functions
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Excel: Charts in Depth
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Excel: Creating a Basic Dashboard
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Excel: Introduction to Formulas and Functions
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Excel: PivotTables in Depth
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Google Meet Essential Training
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Google Sheets Essential Training
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Master Microsoft Excel
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Master Microsoft PowerPoint
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Network Design and Performance Evaluation with Simulations
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • PowerPoint Essential Training (Microsoft 365)
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • PowerPoint Tips and Tricks
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • PowerPoint: Audio and Video
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • PowerPoint: Designing Better Slides
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Google Sheets: Advanced Formulas and Functions
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Agile Foundations
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Introduction to 5G
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • The Employee's Guide to Sustainability
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • ISO 20000 Foundation - IT Service Certification
    SkillFront
    Mar, 2021
    - Nov, 2024
  • Certified Network Security Specialist (CNSS)
    ICSI (International CyberSecurity Institute), UK
    Jul, 2020
    - Nov, 2024
  • Scrum Foundation Professional Certificate (SFPC)
    CertiProf
    Jun, 2020
    - Nov, 2024
  • Aviatrix Certified Engineer - Multi-Cloud Network Associate
    Aviatrix
    Jun, 2020
    - Nov, 2024
  • Lifelong Learning
    CertiProf
    Aug, 2020
    - Nov, 2024
  • Electronics Engineer
    Philippine Professional Regulation Commission
    Nov, 2018
    - Nov, 2024
  • Electronics Technician
    Philippine Professional Regulation Commission
    Apr, 2018
    - Nov, 2024

Experience

  • TELUS International Digital Solutions
    • Canada
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Incident Manager ( Network Event Management)
      • May 2023 - Present

      My role is to collaborate with cross-functional teams, leveraging my expertise to oversee and resolve any issues that may arise in wireless and wireline services in Canada, particularly Major Network Outages. Services include internet, Optik TV, Managed customers (Wide Area Network IP connections) Next Generation Home Phone (IP Phone connection) services, Transport, Core, IoT, Voice services, etc. Skills: - Wireless (HSPA, LTE, 5GNR, IP), Wireline (GTD5, DMS, 5eSS, CS20 and STP services) - IP related technologies (Transport network, Backbone routers, Core technologies) - Incident Management and Change Management - Trouble ticketing systems (LYNX, NuRemedy, Complete G Suite) Show less

  • FINSI
    • Philippines
    • Telecommunications
    • 500 - 600 Employee
    • Network Lead - Integrated Master Planning (IMP)
      • Apr 2023 - May 2023

      • Manage and supervise 36 engineers under the Integrated Master Planning Team with domains; TMO, AP, and TFP.IMP Scope: Wireless access expansion, In-Building Solutions (IBS) masterplan, BoQ preparation/ review, OSP core backbone projects, Transport project, wireless outdoor assessment, etc.

    • Network Operations Lead - Enterprise Support Services (ESS)
      • May 2022 - May 2023

      • Manage and supervise 32 engineers in Network Technical Groups across Mobile and Wireless, Data Core, Network Events Management, Managed Network Service, Broadband, IT services. Monitors daily operations and productivity. Manages staffing and project deliverables and KPI target (AHT, CSL, ASL, Adherence, etc ) • Project management. SPOC for escalations. Incident report creation. Contract metrics validation/ technical consultant.• Technical interviewer/ hiring manager. Oversees the on-boarding and access creation for the employees. • Attend cascades and management meetings, internal and external with proponents. Technical reports generation and presentation. Technical coaching and process improvements.EDSC- Core, Managed Network Services, Network Events Management EMSC- Mobile and WirelessEBSC - Broadband, WirelineEITSC- IT services Show less

    • Network Facilities Engineer
      • Mar 2021 - Aug 2022

      • Expert in Enterprise Mobile/Wireless services and products under Globe Telecom including SDWAN LTE underlay, MPOS, Wireless VPN, Femtocell, ICS Pico Repeater, Celfi, etc.

  • Accenture
    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Associate Software Engineer
      • Feb 2019 - Jul 2020

      Roles: • Application Development: Design , build, and configure applications • Release Management: Managing, planning, scheduling, and controlling software builds including testing and deploying software releases (major and hot fixes) • Provides support to applications, service in indentifying and resolving issues • Conduct patch testing of software for testing environment • Training coordinator Roles: • Application Development: Design , build, and configure applications • Release Management: Managing, planning, scheduling, and controlling software builds including testing and deploying software releases (major and hot fixes) • Provides support to applications, service in indentifying and resolving issues • Conduct patch testing of software for testing environment • Training coordinator

  • GMA Network, Inc.
    • Broadcast Media Production and Distribution
    • 700 & Above Employee
    • Satellite System Engineer
      • Jun 2017 - Aug 2017

      Satellite Engineering Department, GMA-Uplink Roles: • Assisted remote satellite new gathering vans in setting up antenna's azimuth and elevation, tuning of channel for UpLink • Configure CISCO communication devices • Monitoring of GMA's C/N ratio, carrier frequency and bandwidth: US, Domestic, Asia Pacific • Monitoring of power level, signal level, attenuation for encoder, modulator, up converter, HPA, transmitted and received signals for GMA Pinoy TV, GMA Main, GMA News TV, GMA Life Show less

  • Dr. Jose N Rodriguez Memorial Hospital
    • Philippines
    • Intern
      • Apr 2017 - May 2017

      • Engineering and Maintenance Department • Engineering and Maintenance Department

Education

  • University of the Philippines
    Master of Technology Management
    2023 -
  • New Era University
    BS Electronics Engineering, .
    2013 - 2018
  • Amaperez Agro-Industrial High School
    2009 - 2013

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