Experience

Scotia GBS Dominican Republic

• Dominican Republic
• Financial Services
• 700 & Above Employee

• Senior Analyst

  • Jan 2022 - Present

  Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures while achieving client experience standards required by the bank.Contribute to stakeholder discussions on individual cases by leveraging superior communication and problem-solving skills to guide case discussions, as needed.Solid understanding of the bank's AML and related policies

• EDDU Wealth Analyst

  • Jun 2021 - Jan 2022

  Maintain proper records and audit trail of investigation activity.Support other AML-related activities and/or investigations, as needed, across AML Operations functions.Maintain a sound knowledge and understanding of the Bank's AML policies and internal procedures and protocols.Report unusual transactions or activities as soon as practicable and according to documented protocols.

• Collections Specialist

  • Aug 2020 - Jun 2021

  Responsible for the maximization of collection recoveries on assigned Credit Products while minimizing collection costs. Reduce delinquency rates through effective management, persuading the client towards a solution advising and offering appropriate payment solution schemes.Great deal of creativity and perseverance in the management of problem accounts to gain customer cooperation, preventing roll-over to the Non-Accrual/Charged-off category and protecting the Bank's interest.