Ahmed Sobhy

Contact Center Tech Lead | CISCO |Genesys at Misr Digital Innovation
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Contact Information
us****@****om
(386) 825-5501
Location
Qesm El Maadi, Cairo, Egypt, EG
Languages
  • English Professional working proficiency
  • Arabic Native or bilingual proficiency
Skills

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Bio

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Bav Morcos

Ahmed is a very talented software developer, I have worked with him in many different projects like Azer Connect in Azerbaijan and USD in KSA, very helpful teammate his knowledge not also in java but in C#, Expert in Contact center in CISCO and Genesys also in Integration of many applications. I recommend him as a Senior Software developer In the future, he will be great team leader also. I wish to work with him again.

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Credentials

  • Diploma of Open Source application Development
    Open Source
    Nov, 2015
    - Nov, 2024
  • Business Development
    TIEC
    Sep, 2013
    - Nov, 2024
  • ICDL
    -
    Jan, 2012
    - Nov, 2024
  • AMIT
    Android Deveoper

Experience

  • Misr Digital Innovation (MDI)
    • Egypt
    • Financial Services
    • 100 - 200 Employee
    • Contact Center Tech Lead | CISCO |Genesys
      • Mar 2021 - Present

      Contact Center Tech Lead | Cisco | Genesys Contact Center Tech Lead | Cisco | Genesys

  • IST Networks
    • Egypt
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Senior Application Developer
      • Nov 2019 - Mar 2021

  • Vodafone
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • System Specialist
      • Apr 2019 - Dec 2019

      Genesys ,Webchat,contact center Genesys ,Webchat,contact center

  • IST Networks
    • Egypt
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Senior Application Developer
      • Dec 2018 - Apr 2019

    • Java Application Developer
      • Sep 2016 - Apr 2019

      Fields: Building Contact Centers, Customer Caring • Working on:- Cisco Voice Portal and Implementing IVR with some of IDE's: Cisco Call Studio, UCCE, UCCX, Finesse, CUIC and working on integration in (WDE) workspace Desktop Edition on Genesys and implement web services using Java Technologies (Restful API's)• Customers: Ziraat Bank in Turkey, Alrajhi Bank KSA, Doha Bank, Zain Telecom Company, Batelco Telecom Company (Bahrain), Azer connect in Azerbaijan,Dubai Islamic Bank.

  • Dubai Islamic Bank
    • United Arab Emirates
    • Banking
    • 700 & Above Employee
    • Software Engineer
      • Mar 2018 - Jun 2018

      Revamp IVR solution ,build restful API’s to interact with IVR solution and backend ,support the existing system (.net and asp applications) and integrate ChatBot With Genesys Chat Application. Revamp IVR solution ,build restful API’s to interact with IVR solution and backend ,support the existing system (.net and asp applications) and integrate ChatBot With Genesys Chat Application.

  • Azerfon
    • Azerbaijan
    • Telecommunications
    • 1 - 100 Employee
    • System Integration Engineer
      • Nov 2017 - Dec 2017

      Integrate CRM applications into Workspace Desktop Edition (Genesys SDK) . Integrate CRM applications into Workspace Desktop Edition (Genesys SDK) .

  • alrajhi bank
    • Saudi Arabia
    • Banking
    • 700 & Above Employee
    • Application Developer
      • Oct 2016 - Jun 2017

      Outsource at alrajhi bank for 11 months during this period, Develop new services(using web technologies and JMX) , support applications(Contact center team) , integrate USD With finesse and create jobs using Tibco tool for moving data. Outsource at alrajhi bank for 11 months during this period, Develop new services(using web technologies and JMX) , support applications(Contact center team) , integrate USD With finesse and create jobs using Tibco tool for moving data.

  • Information Technology Institute (ITI)
    • Egypt
    • Professional Training and Coaching
    • 700 & Above Employee
    • Trainee
      • Nov 2015 - Sep 2016

  • Home
    • Android Developer
      • Feb 2015 - Oct 2015

  • Brilliance Tech
    • Egypt
    • Software Development
    • 1 - 100 Employee
    • Mobile Application Developer
      • Jun 2015 - 2015

  • Tawsila
    • Cairo Governorate, Egypt
    • Co-Founder
      • Jan 2013 - Oct 2013

      Tawsila is a website and mobile application that helps train passengers to be in touch with train schedule and updates.. Tawsila is a website and mobile application that helps train passengers to be in touch with train schedule and updates..

Education

  • Thebes Higher Institute of Computer and Management Sciences
    Bachelor’s Degree, Computer Science
    2011 - 2015
  • University of Benha Engineering faculty
    Bachelor's Degree, Engineering
    2009 - 2011

Community

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