Experience

RamworldNet

• Saudi Arabia
• Information Technology & Services
• 1 - 100 Employee

• Tchnical Support Manager

  • May 2016 - Present

  + Register and renew domain names and hosting accounts.+ Effectively utilizes hosting services of existing issues, to analyze problems and identify solutions with a high level of customer satisfaction.+ Hosting accounts Regular backups.+ E-services troubleshooting, updates and regular backups.+ Work closely with customers to grow and expand the implementation/integration of their products/services to E-Service.+ Understand the customer’s business drivers and how to map these to be presented on their E-Service.+ May train customers and/or field personnel on new features developed.+ Analyzes and reports E-Service test results. Show less

• Technical Support Engineer

  • May 2013 - Apr 2016

  + Registering and renewing domain names and hosting accounts.+ Troubleshoot and support all related problems to hosting and domain.+ Webmaster for all clients’ websites and maintenance issues.+ Websites and mails Regular backups.+ Invoicing and payment operations regarding hosting, domain and maintenance renewals and new registrations, and Update all technical support data sheets according to financial operations and renewal updates.



IGIT Jordan

• Jordan
• Professional Training and Coaching
• 1 - 100 Employee

• Webmaster

  • May 2012 - Apr 2013

  + Developing and maintain company’s websites. + Website content updates. + Collect employees feedback through website by developing a service to filter results. + Follow up Partnerships contracts, renewal, and any needed action related to partnerships. + Technical support when needed. + Customizing e-learning system to be used in the company’s training services along with mobile apps and test them on online training sessions. + Developing and maintain company’s websites. + Website content updates. + Collect employees feedback through website by developing a service to filter results. + Follow up Partnerships contracts, renewal, and any needed action related to partnerships. + Technical support when needed. + Customizing e-learning system to be used in the company’s training services along with mobile apps and test them on online training sessions.



GATE7 Automated Reservation Systems

• Riysdh

• Web developer

  • Sep 2009 - Aug 2010

  + Web site development using php language , Online booking + Functions: Reservations, cancellations, updates live with hotels availability on the system) + Internal technical support + Web site development using php language , Online booking + Functions: Reservations, cancellations, updates live with hotels availability on the system) + Internal technical support



An Najah National University

• Palestine, State of
• Higher Education
• 700 & Above Employee

• Teaching Assistant

  • Sep 2008 - Jul 2009

  + Teacher assistant for computer labs in Engineering Faculty. + Deliver courses and labs + Teacher assistant for computer labs in Engineering Faculty. + Deliver courses and labs