Experience

stc

• Canada
• Government Administration
• 100 - 200 Employee

• Senior Financial Dispute Professional, "Billing Complaints”

  • Mar 2022 - Present

• Customer Service Professional, "Billing Complaints”

  • Jul 2015 - Mar 2022

  Complaint Resolution• Coordinates with the IT Sector in resolving technical issues related toSTC’s billing system, in order to resolve all received billingcomplaints/disputes.• Coordinates with the Network Sector in matters related to analyzing billusage, monitoring bill accuracy and performing root cause analysis of theidentified issues, in order to effectively resolve customer complaints.• Process Optimization• Ensures effective maintenance of billing complaints processes andparticipates in performing periodic review and audit on these processes, inorder to ensure compliance with established standards and best practices.• Advises the Director – Billing & Collections on appropriate cost-effectivemethods to enhance or replace current processes, thereby optimizing STC’sproject life cycle cost and operability.• Assists the Director – Billing & Collections in identifying operationalimprovements to eliminate inefficiencies in processes and maximizecustomer satisfaction Show less

• Section Manager, "Billing Complaints”

  • Dec 2013 - Jul 2015

  Customer Support• Manage second level of billing complaints received from Enterprise Sectorcustomers by approaching issues strategically, analyzing risks involved, andnegotiating acceptable and workable solutions, in compliance with STC’sstandards.Page 2 of 5• Manage all complaints from Enterprise Sector customers that are related to billingand handles second level of bill dispute for roaming, in compliance withestablished standards and best practices.• Manage the quality of service provided to Enterprise Sector customers ismaintained irrespective of the different contact channels through which thecustomer is served and ensures effective information flow to all customers.• Manages the complaint management process in order to ensure that all customer Show less

• Section Manager, "Knowledge Management"

  • Mar 2008 - Dec 2013

  Store and manage database of :o BU reportso Market and business intelligence reportso CITC and Regulatory filingso Contracts and agreementso Processeso Etc.• Facilitate access to resources to BU departments and External Sectors• Drive knowledge management culture inside Sector• Define knowledge management architecture for Sector (structure data, archive, etc.)• Contribute to knowledge management system requirements development• Handel Quality Section Problem and Solve IT.Page 3 of 5• Develop Sector quality strategy /programs, align with Corporate programs• Implement programs and monitor sector level quality performance• Support Corporate Strategy quality programs• Ensure that BU departments are in compliance with processes developed (includingProject Management)• Perform all task assign to me By Dr Saleh and give him report about it.• Action Director while he enjoy his Vacation “ Many Time”• Attend many director Meeting on behave of him Show less

• Sales Manager

  • Jan 2008 - Mar 2008

• Senior Account Manager

  • Jun 2004 - Dec 2007

  Effective member in project "UBP" Un Billed Project.• Effective member in project of transfer of the circles to MSAN Cabin.• Manages relationships within designated accounts to deliver agreed revenueand growth targets.• Responsible for developing account plans.• Co-ordinates a range of internal resources to ensure that client solutionsareappropriately developed and once agreed, delivered.• Follow up all SCECO & REUTER Company Orders.• Follow up all MTC Orders.• Follow up all MTC Orders in DNOC until it became active.• Insert all there Orders in Intergraph Software.• Follow up all SCECO & REUTER Orders in DNOC until it became active.• Follow up all Orders with design peoples.• Follow up all Orders with their management and try to solve anyproblem face us. Show less



Datastar

• Argentina
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer & Field Support Manager

  • Jan 2002 - Mar 2004

  Datastar provides the satellite data communications infrastructure to allowfor 3 rd party telemetry and vehicle tracking solutions for all of the Middle East and North Africa • Handle all provisioning of MT2000 mobile terminals • Install application software to customer premises • Conduct training on use of vehicle tracking software • Coordinate customer pilot projects • Research and design for Palm-based messaging with the MT2000mobile satellite terminal. Datastar provides the satellite data communications infrastructure to allowfor 3 rd party telemetry and vehicle tracking solutions for all of the Middle East and North Africa • Handle all provisioning of MT2000 mobile terminals • Install application software to customer premises • Conduct training on use of vehicle tracking software • Coordinate customer pilot projects • Research and design for Palm-based messaging with the MT2000mobile satellite terminal.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Senior Field Support Engineer

  • Mar 1996 - Dec 2001

  Desktop support for more than 4,000 users / workstations runningWindowsNT, 2000, Windows 3.11 and w95.• Operating system migration support for more than 1,000 desktops fromW95,Windows 3.11 to Windows NT/2000.• Hardware maintenance and troubleshooting• Proprietary AT&T / Lucent application support• PeopleSoft support

• Senior Security Supervisor

  • Feb 1996 - Mar 1996

  Handel all Security issue in AT&T Compound.Page 4 of 5• Follow-up All Security Attendants and their work

• Systems Analysis and Design,

  • Jan 1990 - Jun 1991

  Computer Department • Personnel Department • Finance Department • Engineering Department • Storage Department • Coins Department • Billing Departmen Computer Department • Personnel Department • Finance Department • Engineering Department • Storage Department • Coins Department • Billing Departmen