Chief Information Officer

• Jun 2017 - - Kini

Chief Information Officer

• Mei 2021 - - Kini

President

• Jun 2017 - - Kini

www.websightedmsolutions.com www.websightedmsolutions.com

Native English Teacher

• Nov 2015 - - Kini

Part-time English Instructor. Part-time English Instructor.

Part-Time English/Italian Language Assessor

• Jul 2015 - - Kini

Conducts English and/or Italian proficiency assessments using the Common European Framework and Berlitz Proficiency Level scales for renowned BPOs, such as Accenture, Hinduja Global Solutions and UnitedHealth Group. Conducts English and/or Italian proficiency assessments using the Common European Framework and Berlitz Proficiency Level scales for renowned BPOs, such as Accenture, Hinduja Global Solutions and UnitedHealth Group.

Team Manager

• Mei 2011 - - Kini

Manages daily operations by making sure employees are well equipped and ready to accomplish all the given tasks.Handles multiple computer software, iOS and Android mobile QA projects by providing guidance about testing practices/methodologies (End-to-end SDLC), tools and existing processes. Acts as a liaison between internal and external clients. Creates SLAs/metrics, checklists and measuring tools that gauge program/project's performance and develops test strategies according to needs. Oversees all quality deliverables of projects. Mentors all QA supervisors including Trainers and Resource Management Leads. Manages Operations of 4 running shifts (Morning Shift, PM shift, Graveyard Shift and 4th Shift) of the company.

President

• Jun 2010 - - Kini

www.edmmanpowersolutions.com www.edmmanpowersolutions.com

Italian Team Lead

• Jul 2007 - Apr 2011

Partner Support Representative’s Manager for Italian group Dealer Customer Support and Order Management Responsible for end to end dealer support and client relations, working with dealer executives to meet allneeds Own the on time delivery of dealers orders and requirements by region, being personally accountable forcustomer satisfaction Manage the fulfillment of > $25 MM in revenue per region per year Direct support for Regional Sales Manager Report mission-critical business metrics and statistics Sales Order Booking Receive and qualify customer PO’s Check PO’s against allocation and book customer orders into ERP system (QAD), Send sales order confirmation to the customers within specified SLA's  Update and maintain existing sales orders as required Submit weekly reports on all the orders due to be shipped the following week etc. Customer RMA handling including assigning RMA nos. from ERP system, entering RMA’ in ERP system,flag open RMA’s and get them closed in timely manner Support Shipping/Logistics department for on time delivery e.g. print packing lists and forward to freightforwarders prior to the shipment, collect all the signed shipping docs and save it on the server prior toinvoicing Invoicing: ship product in the shipment and send invoices to the customer Archive all the documents per SOX requirements Sales Analysis and Report Generation Extract data from the ERP system (QAD) and export into Excel format Create representative graphs of these exported data for qualitative and quantitative analysis purposes Generate reports on several performance factors for evaluative purposes

Italian/Spanish Auditor

• Jul 2006 - Jul 2007

Italian/English Quality Assurance Analyst

• Jun 2005 - Jul 2006