Experience

APPLE INC.

• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Technical Support Representative

  • Jul 2017 - Present

  - AppleCare technical support advisor for iOS, iPadOS and macOS devices - AppleCare technical support advisor for iOS, iPadOS and macOS devices



All For One St

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• IT Support Technician

  • Sep 2016 - May 2017

  My current scope in the Second Level IT & Application team is to- Set/activate VPN users/connections- Establishing connections to essential SAP modules- Managing/solving all Active Directory related user requests/issues- Managing all type of users (internal/external)- Assigning the given roles and any other Exchange related topics My current scope in the Second Level IT & Application team is to- Set/activate VPN users/connections- Establishing connections to essential SAP modules- Managing/solving all Active Directory related user requests/issues- Managing all type of users (internal/external)- Assigning the given roles and any other Exchange related topics



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Supervisor / Team Manager

  • Sep 2012 - Apr 2016

  - Started in September 2012 as technical helpdesk advisor for mobile devices in the DACH (Germany, Austria, Switzerland) region- November 2012 promoted to HTC project trainer for providing accurate softskill and tech skill trainings to new and existing call center agents- February 2013 promoted to supervisor- April 2014 transferred to the world leading computer manufacturer project (Apple Inc.) as team manager for the DACH (Germany, Austria, Switzerland) region. The most important dutys were reaching expected metrics of KPI's. Training and coaching agents about softskill and tech skill related topics. Provide motivating feedbacks.



Elit Teknolojileri Hizmetleri

• Customer Relations Manager

  • Apr 2012 - Sep 2012

  The scope was to manage a customer supporter team to reach KPI targets and a high level of customer satisfaction. The scope was to manage a customer supporter team to reach KPI targets and a high level of customer satisfaction.



OPUS TELECOM LIMITED

• United Kingdom
• Telecommunications

• Technical Support Representative

  • Jun 2011 - Apr 2012

  Solving and redirecting all callshop customers related telecommunication issues in the german region. Solving and redirecting all callshop customers related telecommunication issues in the german region.



Aircall Communications Ltd

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• IT Specialist

  • Feb 2010 - Nov 2010

  Internal network and client based IT solutions for all employee and staff Internal network and client based IT solutions for all employee and staff



Siemens IT Solutions and Services Ltd., Thailand

• Thailand
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Consultant

  • Apr 2008 - Feb 2010

  The jobe role was to provide german technical support and IT solutions for B2B users in the DACH (Germany, Austria, Switzerland) region. The jobe role was to provide german technical support and IT solutions for B2B users in the DACH (Germany, Austria, Switzerland) region.



Embers Consulting

• Information Technology & Services

• IT Support Specialist

  • Jul 2006 - Apr 2008

  Internal IT solutions for employee and staff clients + Network solutions Internal IT solutions for employee and staff clients + Network solutions



Simtec

• United Kingdom
• Software Development
• 1 - 100 Employee

• Technical Support Representative

  • Apr 2006 - Jul 2006

  Providing technical support for german end users in the DACH (Germany, Austria, Switzerland) region for the laptop manufacturer Toshiba. Providing technical support for german end users in the DACH (Germany, Austria, Switzerland) region for the laptop manufacturer Toshiba.