Experience

Skylead
• Telecommunications
• Product Owner

  • Jun 2023 - Present


EneTel Solutions

• Serbia
• Information Technology & Services
• 1 - 100 Employee

• Project Manager

  • Aug 2021 - May 2023

  Close cooperation with clients and stakeholders, understanding the client's needs and putting them into action.Managing teams according to the client's needs and priorities using Agile SCRUM Methodology. Assigning tasks depending on the developer's seniority and skills. I have managed small to medium teams (3-15 team members).The tool I use the most for organising work, defining User stories, and following development progress is JIRA (Kanban boards).Delivery of tasks within the given time agreements and budget.Writing documentation and user manuals. Show less

• Customer Support Specialist

  • Jan 2021 - Aug 2021

  Providing customer support through Jira ticketing system.



Nepo System

• Serbia
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Finance Officer

  • Jun 2020 - Jan 2021

  Monitoring payments, issuing Bank transfers, creating inovices and compensations, cooperating with foregin and domestic partners, importing and exporting spare parts, accouting.

• Customer Support Specialist

  • Mar 2018 - Jun 2020

  Providing customer support (info, tehnical and sales) via e-mail and tickets.



SBB Serbia BroadBand

• Serbia
• Telecommunications
• 400 - 500 Employee

• Omnichannel customer support

  • Feb 2016 - Mar 2018

  Providing customer support via e-mail and social networks, inbound and outbound agent, save desk agent (working with custmers who want to terminate the contract), tehnical support agent. Providing customer support via e-mail and social networks, inbound and outbound agent, save desk agent (working with custmers who want to terminate the contract), tehnical support agent.



Statistical Office of the Republic of Serbia

• Government Administration
• 1 - 100 Employee

• Call Center Agent

  • 2011 - 2018

  Interviewer/Operator, Municipal instructor. Numerous surveys and researches by Statistical Office of the Republic of Serbia. Municipal instructor in the census of population, training, testing, control of interviewers, coding and revision of census material. Interviewer/Operator, Municipal instructor. Numerous surveys and researches by Statistical Office of the Republic of Serbia. Municipal instructor in the census of population, training, testing, control of interviewers, coding and revision of census material.