Enas Mahfoud
International Patient Liaison Senior Executive at KPJ Damansara Specialist Hospital (Official)- Claim this Profile
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English Professional working proficiency
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Arabic Native or bilingual proficiency
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Spanish Limited working proficiency
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Bio
Credentials
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Social Media Marketing Trends
LinkedInDec, 2020- Sep, 2024
Experience
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KPJ Damansara Specialist Hospital (Official)
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Malaysia
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Hospitals and Health Care
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100 - 200 Employee
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International Patient Liaison Senior Executive
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Jan 2017 - Present
•Establishes a rapport with the patient and family to learn what is the most important to them in their hospital experience and their preferences. Communicates findings to the appropriate healthcare team members.•Responds to and investigates complaints and concerns and communicates identified issues to appropriate staff.•Works with individuals or departments to limit or resolve delays in service and communicates delays to patients and families.•Acts as an intermediary to Hospital… •Establishes a rapport with the patient and family to learn what is the most important to them in their hospital experience and their preferences. Communicates findings to the appropriate healthcare team members.•Responds to and investigates complaints and concerns and communicates identified issues to appropriate staff.•Works with individuals or departments to limit or resolve delays in service and communicates delays to patients and families.•Acts as an intermediary to Hospital Administration on behalf of patients and their families.•Interprets philosophy, policies, procedures, and services to patients and their families as well asvisitors•Makes follow up phone calls to discharged patients and solicit feedback about their hospital experience and forward any clinical questions to the appropriate manager.•Educates health care professionals and employees on the varied ways to humanize a patient's experience based on feedback from individual patients and their families.•Triages issues to billing or risk management to ensure better service to our customers.•Achieves department/organization outcomeso Interacts with patients/families/customers and utilizes feedback to improve and reinforce satisfaction.•Meets department/organization satisfaction goals.•Utilises performance measurement to improve patient/customer outcomes.•Assesses patient or family questions and concerns and develops a plan to address needs. Communicates information to appropriate person(s) in appropriate time frames to meet patient or family questions, concerns, and/or expectations (Validation through feedback from supervisors, peers, personal knowledge, or family interview regarding the work performance).•Consults, collaborates, and cooperates with colleagues, peers, supervisors, and other health care providers in a professional manner to improve the quality, effectiveness and efficiency of patient care. Show more Show less
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DigiSay
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Egypt
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Online Audio and Video Media
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1 - 100 Employee
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YouTube Content Specialist
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Jan 2016 - Nov 2016
Creating, improving, and maintaining content in YouTube channels to achieve our business goals.Sharing content to raise brand awareness and monitoring YouTube channel engagement and metrics to identify best practices.Develop content strategy aligned with short-term and long-term marketing targets.Collaborate with design teams to plan and develop YouTube content, style, and layout.Create and publish engaging content.Stay up-to-date with developments and generate new ideas to… Creating, improving, and maintaining content in YouTube channels to achieve our business goals.Sharing content to raise brand awareness and monitoring YouTube channel engagement and metrics to identify best practices.Develop content strategy aligned with short-term and long-term marketing targets.Collaborate with design teams to plan and develop YouTube content, style, and layout.Create and publish engaging content.Stay up-to-date with developments and generate new ideas to draw the audience’s attention. Show more Show less
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Self-employed
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Real Estate
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1 - 100 Employee
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Medical Interpreter
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Jun 2015 - Dec 2015
Arabic Medical interpreter for Middle Eastern patient at Prince Court Medical Center Sunway Medical Center Kpj Ampang PutriPantai Hospital Kuala Lumpur
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Freelancer Marketing Executive
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Jan 2014 - Dec 2015
• Overseeing and developing marketing campaigns• Conducting research and analyzing data to identify and define audiences• Devising and presenting ideas and strategies• Promotional activities• Compiling and distributing financial and statistical information• Writing and proofreading creative copy• Maintaining website and look at data analytics• Organising events and product exhibitions• Updating databases and using customer relationship management (CRM )… • Overseeing and developing marketing campaigns• Conducting research and analyzing data to identify and define audiences• Devising and presenting ideas and strategies• Promotional activities• Compiling and distributing financial and statistical information• Writing and proofreading creative copy• Maintaining website and look at data analytics• Organising events and product exhibitions• Updating databases and using customer relationship management (CRM ) system• Coordinating internal marketing and an organisation's culture• Monitoring performance• Managing campaigns on social media Show more Show less
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Gleneagles Hospital Kuala Lumpur
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Malaysia
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Hospitals and Health Care
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1 - 100 Employee
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Medical Interpreter
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Aug 2013 - Jul 2014
Arabic Medical interpreter for Middle Eastern patient
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Sheraton Imperial Kuala Lumpur Hotel
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Hospitality
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1 - 100 Employee
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Arabic Interpreter
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Mar 2013 - Jul 2013
• Dealing with bookings• Completing procedures when wursts arrive and leave• Choosing rooms and handing out keys• Preparing bulls and taking payments• Taking and passing on messages to guests• Dealing with special requests from guests ( like booking theatre tickets or storing valuable items )• Answering questions• Dealing with complaints• Developed successful online sales operations from scratch by establishing and following strategic vision, mission and… • Dealing with bookings• Completing procedures when wursts arrive and leave• Choosing rooms and handing out keys• Preparing bulls and taking payments• Taking and passing on messages to guests• Dealing with special requests from guests ( like booking theatre tickets or storing valuable items )• Answering questions• Dealing with complaints• Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.• Collaborated with supply vendors and distributors to purchase supplies in bulk with favourable discounts.• Maintained message content, tone and emotion as closely as possible.• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings. Show more Show less
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Vodafone
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United Kingdom
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Telecommunications
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700 & Above Employee
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Customer Service Call Center Agent
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Mar 2011 - Mar 2012
• Maintained accurate and current customer account data with manual forms processing and digital information updates.• Investigated and resolved accounting, service and delivery concerns.• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies. Liaised with customers, management and sales team to better understand… • Maintained accurate and current customer account data with manual forms processing and digital information updates.• Investigated and resolved accounting, service and delivery concerns.• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.• Managed the escalated service concerns received from brokers, employer contacts and account managers• Maintained relationships of both internal and external clients. Show more Show less
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Secretary's Assistant
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Jun 2009 - Dec 2009
• Routed incoming calls and faxes and drafted detailed messages to expedite response.• Offered departmental administrative support.• Sorted and distributed office mail and recorded incoming shipments for corporate records.• Executed record filing system to improve document organization and management.• Arranged rapid office equipment repair and maintenance with vendors.• Tracked inventory and ordered office supplies encouraging cost-effective solutions.• Maintained staff… • Routed incoming calls and faxes and drafted detailed messages to expedite response.• Offered departmental administrative support.• Sorted and distributed office mail and recorded incoming shipments for corporate records.• Executed record filing system to improve document organization and management.• Arranged rapid office equipment repair and maintenance with vendors.• Tracked inventory and ordered office supplies encouraging cost-effective solutions.• Maintained staff directory and company policy handbook for human resources department.• Maintained daily reports and advised executive leaders in decision-making processes.• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.• Established administrative work procedures to track staff's daily tasks.• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.• Liaised between clients and vendors and maintained effective lines of communication.• Monitored premises, screened visitors, updated logs and issued passes to maintain security. Show more Show less
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English Language Teacher
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Aug 2007 - Aug 2008
• Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.• Designed exams to test fluency in reading, writing, speaking, and comprehension of the English language.• Delivered instruction in language arts encompassing reading, grammar, composition, and literature, working with teachers in other subjects to integrate skills across curriculum.• Graded students work based on completion… • Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.• Designed exams to test fluency in reading, writing, speaking, and comprehension of the English language.• Delivered instruction in language arts encompassing reading, grammar, composition, and literature, working with teachers in other subjects to integrate skills across curriculum.• Graded students work based on completion, timeliness and accuracy and kept detailed records of grades.• Communicated with parents in person, by email and phone to apprise of student progress, challenges and behaviour issues.• Launched focused writing program for students enrolled in AP courses to teach advanced composition in preparation for college composition classes.• Identified students struggling with material and made arrangements to meet one-on-one during study hall or other time periods to provide additional instruction in one-on-one environment.• Implemented innovative teaching approaches for special needs students to meet requirements of individualized education plans. Show more Show less
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Computer Technician
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Mar 2007 - Jul 2007
• Patched software and installed new versions to eliminate security problems and protect data.• Broke down and evaluated user problems using test scripts, personal expertise and probing questions.• Used diagnostic tools to identify hardware failures and replace non-functional components.• Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.• Collaborated with vendors to locate replacement components and resolve… • Patched software and installed new versions to eliminate security problems and protect data.• Broke down and evaluated user problems using test scripts, personal expertise and probing questions.• Used diagnostic tools to identify hardware failures and replace non-functional components.• Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.• Collaborated with vendors to locate replacement components and resolve advanced problems.• Configured hardware, devices and software to set up work stations for employees.• Backed up company data on regular basis, successfully recovering critical information after malware attacks.• Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.• Supported training departments and schools by accurately fixing hardware and software issues affecting computers and language labs.• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.• Removed malware, ransomware and other threats from laptops and desktop systems.• Removed and replaced malfunctioning components to correct hardware problems.• Alleviated hardware and software issues affecting computers and language labs, resulting in improved relationships with training departments and schools.• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Helped streamline repair processes and update procedures for support action consistency. Show more Show less
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Education
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International Islamic University Malaysia
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Staffordshire University - United Kingdom
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Asia Pacific University of Technology and Innovation (APU / APIIT)
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Northumbria University
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