Experience

KT CONSULTING

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Quality Assurance Tester

  • Nov 2021 - Present



Salient CRGT

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Quality Assurance Specialist III

  • Oct 2019 - Sep 2021

  Do quality, descriptive, testing for existing or new software features for the company. Do In-Sprint testing, Regression Testing, Webex demos, Train and guide new recruits as needed, perform descriptive documentation, a team player, have used tools like UI, Rally, VM, MS Office skills, Typing skills 50 wpm, Skype, Sharepoint, Splunk, some knowledge with Fitnesse and Selenium tools, API, basic knowledge of SQL Database, general knowledge of system administration, VPN accessibility, Installation and Downloads, some Java scripting. Show less



American Institute for Research

• Washington, District Of Columbia

• Systems Engineer I

  • Apr 2014 - Feb 2018

  Monitor SQL database servers using Idera SQLdm tool. Monitor for alerts relayed to MS Outlook. Troubleshoot tickets using web-based tools like "MyRackspace", “PRTG Network Monitor” and "JIRA" systems. Create, modify, resolve, and close tickets. Using ShrewSoft VPN Client and Duo Mobile application, to RDP into servers for troubleshooting purposes. Create documentation using applications like Excel, Word, PowerPoint, for training purposes. Train new and current recruits about daily processes and updates and provide them access to several different applications in order to troubleshoot issues. Provide database access and permissions using Microsoft SQL Server Mgmt Studio. Start/Stop Services for Applications as needed in servers. Create/Run/Delete/Modify Scheduled Tasks in Task Scheduler on a server. Create IIS Application Pools/Sites in IIS Manager on a server. Provided users Rackspace VPN credentials in order to access the production environment to be able to use the databases and SFTP into file folders using FileZilla on the server. Allow blocked IP’s in the network using IP Address & Domain Restrictions in IIS Mgr. Add OU’s for users/groups to Active Directory as needed for specific domains (i.e. test or production environment). Backup/Restore databases and transfer SQL database user permissions. Created notification templates, provided access to new users, and sent out Mission Mode alerts as needed. Created email templates for immediate notifications as needed. Utilized Server Lookup application to find server IP’s as needed. Utilized Remote Desktop Manager to access production/test environment servers and save them for future use. Provided access to users to numerous devices/applications as approved and required. Instructed and guided teammates through incidents as needed. Show less



R.E. Title, LLC

• Alexandria, VA

• System Administrator/Mobile Notary

  • Jul 2012 - Apr 2014

  Provided new hires with logins to our internal network. Provided clients with read-only login to the NAS system for updates. Managed and maintain internal accounting procedures and documents on SharePoint. Maintained logs using Notary Assist Software (NAS) for tracking purposes of agent jobs. Uploaded completed closing documents for quality control purposes in SharePoint. Verified and validated client information in front-end and back-end database. Provided monthly reports to the accounting department for vendor payments. Provided clients with outstanding professionalism and customer service. Responsible for notarizing real estate documents for customers with purchase/refinance closings. Responsible for returning documents via FedEx or UPS in a timely matter. Show less



Shilpa Systems, Inc

• Network Technician

  • Oct 2011 - Jul 2012

  Responsible for subnetting and summarization calculations. Routine internal checks of the Switch interfaces and their logs. Troubleshoot network connectivity, including printers, laptops, desktops, MacBooks, and mobile devices. Troubleshoot wireless connectivity Wiki documentation Experience in troubleshooting GE Centricity Practice Solutions, NextGen, and Kryptiq Document Management Responsible for subnetting and summarization calculations. Routine internal checks of the Switch interfaces and their logs. Troubleshoot network connectivity, including printers, laptops, desktops, MacBooks, and mobile devices. Troubleshoot wireless connectivity Wiki documentation Experience in troubleshooting GE Centricity Practice Solutions, NextGen, and Kryptiq Document Management



Clearsoft, Inc

• NOC Technician

  • Oct 2009 - Jan 2011

  Created sites for team interaction, sharing and management of project-specific documents using SharePoint. Utilized SharePoint with Exchange Servers. Used Navisphere agent to monitor ESX servers that managed EMC storage systems. Monitored Domain Controllers, Exchange Servers using Systems Center Operations Management Server. Constructed webpages and submitted it for design compatibility. Performed script checks, nslookups, pinged load balancers and media servers. Troubleshoot user application issues with MS Outlook, Word, Excel, Powerpoint, Visio. Performed daily NOC functions such as handling daily trouble tickets, sending notification emails, etc. Chosen instructor for new recruits orientation and training. Show less



Nat'l Archives & Record Admin

• IT Technician

  • Jan 2009 - Jul 2009

  Installed and configured computers along with their software, based on user requirement. Assisted with compliance of software licensing agreements and constraints. Assembled and deployed mid-level desktop computers to satisfy need for new technology in a limited timeframe. Upgraded computer systems including processors, RAM, and hard drives, etc. Provided consultation and implemented a program according to client requirements. Installed and configured computers along with their software, based on user requirement. Assisted with compliance of software licensing agreements and constraints. Assembled and deployed mid-level desktop computers to satisfy need for new technology in a limited timeframe. Upgraded computer systems including processors, RAM, and hard drives, etc. Provided consultation and implemented a program according to client requirements.



Savings Title, LLC

• Senior Title Processor

  • Nov 2006 - Dec 2008

  Assisted the manager with coordination of settlement cases. Conducted title research on real estate properties for sales/refinances. Utilized TSS Express Software to process final HUD1 documents for property settlements. Provided excellent customer service. Performed general administrative functions including the scheduling of appointments, making bank deposits, supply orders and inventory. Assisted the manager with coordination of settlement cases. Conducted title research on real estate properties for sales/refinances. Utilized TSS Express Software to process final HUD1 documents for property settlements. Provided excellent customer service. Performed general administrative functions including the scheduling of appointments, making bank deposits, supply orders and inventory.



HealthSouth Corporation

• Front Desk Receptionist/PT Aide

  • Jan 2000 - Oct 2005

  Registered, scheduled, and processed new patient data via phone or in person Maintained cleanliness of the small facility. Maintained patient data records on and off site using Iron Mountain. Provided excellent customer service. Assisted Licensed Physical Therapists with patients who require one-on-one attention. Educated the patient based on their specific exercise regimen. Registered, scheduled, and processed new patient data via phone or in person Maintained cleanliness of the small facility. Maintained patient data records on and off site using Iron Mountain. Provided excellent customer service. Assisted Licensed Physical Therapists with patients who require one-on-one attention. Educated the patient based on their specific exercise regimen.