AVP - Network and Connectivity Services

• Nov 2021 - Present

Lead Engineer

• Mar 2021 - Nov 2021

- Network Lead for daily network operations (data & voice) - Project lead for local infra build especially new offices setup - Network Lead for daily network operations (data & voice) - Project lead for local infra build especially new offices setup

Network Solution Lead

• Mar 2015 - Mar 2021

- ASPAC Project Lead, in charge of ASPAC Network & Voice Infrastructure projects o Mainly in charge of projects in China, Japan, Indonesia, and Vietnam countries o Completed approx. 30 over, up to 5M USD Infrastructure Projects o Scope includes WAN, LAN, WLAN, External business partners’ Connectivity, Voice & Video Conference services o Acting as the end-to-end point-of-contact / Technical Lead for Projects & RFS (Request-for-Service) throughout the entire life-cycle - IT Manager Assistant, dealing with daily operation & incident matters

Network Engineer

• May 2014 - Mar 2015

- Responsible for Tier 1 & 2 network maintenance and support covered maintenance contract’s network device (RMA, Migrate, Upgrade, and Preventive Maintenance) - As a front line for both wired & wireless network operation fault. E.g. AP malfunction fix, WLC authentication issue troubleshoot with Cisco TAC, monitoring switches & UPS. Supporting equipment : Cisco WLC 5508 series, Cisco Chassis 4500 & 6500 series, Kiwi syslog, PRTG monitoring tools, Cisco Prime LMS & Infrastructure, StruxureWare Data Centre Expert (UPS & PDU) system, Fortianalyzer

Network Engineer

• Sep 2013 - May 2014

- Responsible for Tier 1 & 2 network support, installing and maintaining data, voice and video communication services by ensuring the smooth operation of communication infrastructure in order to provide maximum performance and availability for business users - VoIP administrator - Project coordination e.g. branch network migration/new setup - Project engineer for LAN refreshment & new branches setup project - In charge of regional voice & video conferencing, onsite branch support within Klang Valley, offsite support for other state branches

IT Executive

• May 2011 - Sep 2013

- 24x7 Tier 1 & 2 network support, installing and maintaining data, voice and video communication services by ensuring the smooth operation of communication infrastructure in order to provide maximum performance and availability for business users. - Configure, optimize, and maintain firewall policies. Involved firewalls such as Fortinet, Juniper, Palo Alto, and Sonicwall products. - Maintaining all compliance processes and procedures (SOP) by ensuring company policies and procedures are adhered to ISO 27001 - Vendor management