Experience

Dataroid

• Türkiye
• Software Development
• 1 - 100 Employee

• Customer Success Senior Specialist

  • Aug 2023 - Present

• Customer Success Specialist

  • Oct 2021 - Aug 2023

  • Build, maintain and leverage strong relationships with business decision makers and users within each account to increase usage and maximize the benefit from product.• Provide transparency by regularly reporting on client meetings• Data collection, reporting on data analysis, helping business teams to create funnels and journeys. Especially the banking and e-commerce sector.• Optimize mobile applications communications (CRM), collaborating with new use-cases business teams. (banking & e-commerce & loyalty apps)• Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers.• Develop and execute strategic plan to achieve and maximise sales targets and expand our customer base, as well as maintaining strong, long-lasting customer relationships with clients. Show less



Commencis

• Türkiye
• Software Development
• 200 - 300 Employee

• Customer Success Specialist

  • Jul 2021 - Oct 2021

  Customer Success Specialist - Dataroid Dataroid, introduced in 2018 as a product of the leading tech company Commencis, is an enterprise-level digital analytics and engagement platform that allows leading enterprises to better understand every individual customer experience and take real-time actions. Customer Success Specialist - Dataroid Dataroid, introduced in 2018 as a product of the leading tech company Commencis, is an enterprise-level digital analytics and engagement platform that allows leading enterprises to better understand every individual customer experience and take real-time actions.



FLO Mağazacılık

• Türkiye
• Retail
• 700 & Above Employee

• Data Science & Analyst Intern

  • Mar 2021 - Jul 2021

  •Analyzing and reporting social media data on regular basis in coordination with digital marketing teams, ensuring quick actions by effective insights • Launching several digital campaigns resulting in %40 session and conversation rate increase, by actively using RFM analysis through BigQuery. • Proactively following and applying most optimal event assignment for different products on the website, collecting feedback and achieving targeted interaction(?) outcomes for related products. •Analyzing and reporting social media data on regular basis in coordination with digital marketing teams, ensuring quick actions by effective insights • Launching several digital campaigns resulting in %40 session and conversation rate increase, by actively using RFM analysis through BigQuery. • Proactively following and applying most optimal event assignment for different products on the website, collecting feedback and achieving targeted interaction(?) outcomes for related products.



COOL BEAR

• İstanbul, Türkiye

• Digital Marketing Intern

  • Jul 2020 - Feb 2021

  Cool Bear is a brand making street fashion appealing through their on store, website, marketplaces and social media platforms Responsibilities including: • Coordinating the successful integration of the brand with marketplaces, increasing the total sales by 15% in 5 months. • Streamlining & strengthening customer communication systems to reduce return rates, resulting in receiving the highest brand score on Trendyol and HepsiBurada. • Orchestrating supply and inventory streams by analyzing the sales rates in different camping periods, reducing yearly out-of-stock complains by 60% Show less



H2O United

• Türkiye
• Advertising Services
• 1 - 100 Employee

• Digital Marketing Intern

  • Sep 2019 - May 2020

  H2O United is a creative digital agency that specializes in digital strategy, creativity, design, and innovation powered by technology Responsibilities including: •Operating and analyzing social media & Google ads via using several digital tools, presenting regular reports to management. • Installing new project management and communication tools and ensuring company-wide alignment and usage of them, reducing manual workflows by 30% in several departments. • Conducting A/B tests for 3 customers who are directly under my responsibility, allocating their campaign budget in the most effective way, receiving quick wins. • Regularly informing and communicating with the client, providing feedback and guidance, using individually prepared reports. Show less



Shell

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Finance Intern

  • Jun 2019 - Aug 2019

  • Tracking and reporting significant profitability data comparing different metrics and using several platforms, to report in a simplified way to managers. • Working cross-department based, actively taking part in projects under the taxation & internal audit departments. •Using Excel at an advanced level and aligning with former company reports through research. • Tracking and reporting significant profitability data comparing different metrics and using several platforms, to report in a simplified way to managers. • Working cross-department based, actively taking part in projects under the taxation & internal audit departments. •Using Excel at an advanced level and aligning with former company reports through research.



Noah’s Ark WaterPark

• Wisconsin, Birleşik Devletler

• Lifeguard

  • Jun 2018 - Sep 2018



Sistembul.com

• Türkiye
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Intern

  • Sep 2016 - Oct 2016

  ▪ Adding new application and software to website ▪ Creating information about software and application ▪ Adding new application and software to website ▪ Creating information about software and application