Experience

Kale Makina Pazarlama A.Ş.
• Türkiye
• Machinery Manufacturing
• 1 - 100 Employee
• Aftersales Manager

  • Nov 2022 - Present

Acarlar Makine
• Türkiye
• Machinery Manufacturing
• 1 - 100 Employee
• Aftersales Manager

  • Sep 2017 - Oct 2022


Piramit Teknik Malzeme San. ve Tic. A.Ş.

• Aftersales Manager

  • Jul 2016 - Mar 2017

  • Develop and implement improvement strategies to maximize market penetration and profitability of the Aftersales. • Achieve high standard in customer satisfaction. • Development of people and training. • Re-structure the Service Department as per guidelines • Achieve targets and Key Performance Indicators in Service & Parts • Achieve highest possible workshop efficiency. • Achieve Parts stock optimization • Fulfillments of Aftersales financial and operational targets, by performance follow-up, business analysis and implementation of corrective actions. Show less



Kaercher TURKEY

• AfterSales Manager

  • Sep 2012 - Apr 2016

  • Develop and implement improvement strategies to maximize market penetration and profitability of the Aftersales.• Achieve high standard in customer satisfaction for B2B & B2C cutomers.• Development of people and training.• Re-structure the Service Department as per guidelines• Achieve targets and Key Performance Indicators in Service & Parts• Achieve highest possible workshop efficiency and productivity for B2B & B2C products.• Achieve Parts stock optimization• Development and implementation of national service standards and network development• Ensure Manufacturer/Head Office compliance through definition and control of policies, procedures and standards.• Fulfillments of Aftersales financial and operational targets, by performance follow-up, business analysis and implementation of corrective actions.- Audit Service Partners with regular site visits- Supporting Service Partners to achive targets of Service and Spare Parts. Show less

• Quality&Training Manager

  • Feb 2012 - Sep 2012

  - Auditing Karcher Centers in Turkey- Organization of the trainings for the sales and the service staff.- Supporting the project sales such as car wash&truck wash plants, water treatment systems.- Supporting the service department for car wash&truck wash plants, water treatment systems.- responsable for the quality management systems at Karcher Turkey (ISO 9001, SEC-G)

• Aftersales Supervisor

  • Jun 2009 - Feb 2012

• Service Engineer

  • Apr 2005 - Jun 2009

  Develop and implement improvement strategies to maximize market penetration and profitability of the Aftersales.• Achieve high standard in customer satisfaction for B2B & B2C cutomers.• Development of people and training.• Re-structure the Service Department as per guidelines• Achieve targets and Key Performance Indicators in Service & Parts• Achieve highest possible workshop efficiency and productivity for B2B & B2C products.• Achieve Parts stock optimization• Development and implementation of national service standards and network development• Ensure Manufacturer/Head Office compliance through definition and control of policies, procedures and standards.• Fulfillments of Aftersales financial and operational targets, by performance follow-up, business analysis and implementation of corrective actions.- Audit Service Partners with regular site visits- Supporting Service Partners to achive targets of Service and Spare Parts. Show less