Property Manager

• Aug 2023 - Present

• Operating retail assets for ownership to the highest level within the parameters of the budget. • Supervise staff (APM) and 3rd party vendors in the overall maintenance and security of the shopping center. • Monthly financial reporting • Creating the budgets for the retail assets and providing recommendations on projects to increase the overall value of the property for ownership and investors. • Inspect the property on a regular basis, noting and implementing correction of all deficiencies. • Identify opportunities for greater efficiency and productivity, research and recommend alternative actions as appropriate. • Maintain ethical, professional, and courteous relations with tenants. • Review fully executed lease documents to understand the scope of tenant and landlord work,ensuring that lease agreement parameters are followed. • Assist management with annual expense budget for all operating departments resulting in annual expenditures at or less than budgeted. • Maintain and competitively bid service contracts. • Develop, recommend, and implement operations programs that contribute to overall profitability, safety, and productivity of the shopping center. • Respond to tenant and customer inquiries, complaints, or suggestions. • Help mentor APM on professional growth. Show less

Property Supervisor

• Aug 2022 - Jul 2023

• Manage and oversee 1.2 million square feet of commercial real estate at 34 properties. • Ensure that daily operations of properties, including building systems, mechanical, parking, sweeping, landscaping and general maintenance are executed in a manner that is consistent with Benderson Development standards. • Serve as the primary interface for our tenants on a daily basis. Enforce lease terms. Point of contact for all tenant concerns and requests including after-hour emergencies. • Maintain annual budget oversight and execute capital improvement plans. • Coordinate repair and upgrades to existing facilities and partner with the construction department on new construction or tenant buildouts from planning stages until turnover. • Create scopes of work as needed for bid purposes - obtain estimates, review and negotiate contracts, obtain necessary permits and award contracts to subcontractors. Oversee work and monitor services of contractors to ensure work is carried out properly. Complete final inspection and documentation of construction/repair work, and confirm that work meets tenant/company requirements. • Perform regular inspections of properties and maintain an excellent exterior appearance of properties. • Understand all emergency management policies for property management including plumbing, electrical, telephone, fire, law enforcement, and lighting. • Correspond with local municipal authorities regarding notices and enforcement of local ordinances and codes. • Perform pre/post vacancy tenant inspections. Show less

Property Manager

• 2020 - 2022

- Managed and oversaw Downtown Residential Buildings and Portfolio - Attracted new tenants through advertising, property tours, and encouraging referrals - Interviewed and vetted prospective new tenants - Set rental rates, negotiating and enforcing lease agreements - Address tenant complaints and inspecting vacated units - Contract and supervise repairs and maintenance work - Managed incoming revenue and handled operating expenses - Maintained records of income, expenses, signed leases, tenant feedback, maintenance, etc Show less

Wedding & Custom Cake Coordinator

• Sep 2017 - 2020

- Main point of contact for bridal, custom, and other custom clientele - Received and managed all wedding cake and custom sales- Arranged and hosted wedding tastings- Worked with both Cake and Pastry teams to ensure that all orders were fulfilled in a timely manner and to the customer's satisfaction- Assisted with social media content creation

Front Of House Manager

• Apr 2017 - Sep 2017

Youth and Camp Marketing Coordinator

• Dec 2016 - Apr 2017

- Create and distribute content for all Youth Programs and Summer Camp including posters, banners, social media, website, advertisements, newsletters and more - Develop and execute short and long-term marketing plans to ensure the growth and profitability of the summer camp program - Plan and oversee production of print, electronic and direct mail advertising - Create and distribute content for all Youth Programs and Summer Camp including posters, banners, social media, website, advertisements, newsletters and more - Develop and execute short and long-term marketing plans to ensure the growth and profitability of the summer camp program - Plan and oversee production of print, electronic and direct mail advertising

Digital Marketing & Social Media Manager

• Oct 2015 - Dec 2016

- Create and implement a Digital Marketing Plan to build brand image and loyalty - Manage all social media platforms - Build and utilize company’s website and blog - Oversee all content creation and distribution- Manage all public email distributions, including monthly newsletter - Create and implement a Digital Marketing Plan to build brand image and loyalty - Manage all social media platforms - Build and utilize company’s website and blog - Oversee all content creation and distribution- Manage all public email distributions, including monthly newsletter

Social Media Specialist

• Mar 2016 - Oct 2016

- Manage clients' social media platforms including Twitter, Facebook, Google+, and LinkedIn. - Schedule and submit blog posts and all other social content - Work on creative and content for clients' monthly newsletters - Manage clients' social media platforms including Twitter, Facebook, Google+, and LinkedIn. - Schedule and submit blog posts and all other social content - Work on creative and content for clients' monthly newsletters

Program Assistant

• Jan 2014 - Oct 2015

- Provide administrative support to the faculty and professional staff - Manage calendar for the Center’s Founding Director - Oversee and manage all social media pages - Work directly with the Center’s Marketing and Special Project Directors to assist in the marketing and organization of all Center events including the annual Philadelphia Chef Conference - Manage and delegate tasks to up to three work study students - Reconcile monthly financial statements for company purchasing cards Show less

Sales Associate

• Sep 2013 - Dec 2013

- Assisted customers with styling suggestions and sales - Generated sales for the company using customer service strategies - Kept the store presentable and organized - Assisted clients at the register/cash wrap in sales, returns, and more - Utilized Blue Martini software for online ordering purposes - Assisted customers with styling suggestions and sales - Generated sales for the company using customer service strategies - Kept the store presentable and organized - Assisted clients at the register/cash wrap in sales, returns, and more - Utilized Blue Martini software for online ordering purposes

Intern

• Jan 2013 - Jun 2013

- Planned and facilitated group support for family members - Assisted in advertising for various club events - Organized and managed family events - Planned and facilitated group support for family members - Assisted in advertising for various club events - Organized and managed family events

Assistant Manager

• Oct 2010 - Apr 2013

- Managed staff, including scheduling, training, and assisting in hiring - Took inventory and helped manage finances and tax information - Managed aspects of marketing, including social media - Assisted in buying store merchandise - Managed customer and vendor relations - Ensured and managed store upkeep - Managed staff, including scheduling, training, and assisting in hiring - Took inventory and helped manage finances and tax information - Managed aspects of marketing, including social media - Assisted in buying store merchandise - Managed customer and vendor relations - Ensured and managed store upkeep

Sales Support

• Nov 2009 - May 2010

- Assisted customers with styling - Organized floor and window displays - Helped to maintain presentation of store and stock room - Assisted customers with styling - Organized floor and window displays - Helped to maintain presentation of store and stock room

Office Assistant

• May 2007 - Sep 2007

- Worked under Dean Laila Rach at the Preston Robert Tisch Center for Hospitality, Tourism, and Sports Management to help organize major events held by the department- Handled multiple clerical functions such as copying, faxing and scanning of documents for office and upper level staff - Answered telephone calls and relayed messages to appropriate employees

Student

• Jun 2007 - Aug 2007

Law School - Advanced classes and mock trial for High School Students interested in Law

Intern

• Sep 2006 - Jun 2007

- Assisted in organizing a human trafficking awareness event featuring Nicholas Kristof, Julie Ormond and United Nations representatives- Called and emailed Center’s database to inform board members, faculty and others about upcoming events- Answered telephone calls and answered questions regarding event

Co-Chairman

• 2007 - 2007

- Initiated the project and sold the concept - Organized and managed event - Raised over $5000 for the Invisible Children foundation - Initiated the project and sold the concept - Organized and managed event - Raised over $5000 for the Invisible Children foundation