Experience

iVox Solutions

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Technical Support Specialist

  • Jan 2023 - Present

  Orlando, Florida, United States Coordinated with Level 1 technical support specialists to take over calls outside their level of support. Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length. Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket. Solved 90.2% of Level 2 tech support tickets without needing to escalate to Level 3 tech support engineers.



24-7 Intouch

• Canada
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Aug 2022 - Dec 2022

  Altamonte Springs, Florida, United States Responsible for ensuring customer satisfaction by handling all inquiries related to the brand via call/chat/e-mail. High call volume 80-100 calls per shift. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Built customer loyalty by placing follow-up calls for customers who reported product issues. Addressed customer service inquiries in a timely and accurate fashion. Properly… Show more Responsible for ensuring customer satisfaction by handling all inquiries related to the brand via call/chat/e-mail. High call volume 80-100 calls per shift. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Built customer loyalty by placing follow-up calls for customers who reported product issues. Addressed customer service inquiries in a timely and accurate fashion. Properly directed inbound chats queues to improve call flow. Show less



AE Express Lines LLC

• Recruiting Coordinator

  • Mar 2020 - Aug 2022

  Kissimmee, Florida, United States Coordinate and schedule all aspects of recruitment, including job requisition postings for internal and external job boards, organizing interviews for all candidates, managing candidate communications, preparing offer letters and packets, and collecting all new hire information. Managed calendars for a 5 person recruiting team ensuring accuracy and avoiding scheduling conflicts. Increased employee retention by 30% through introducing more in-depth phone-screening processes. Prepared… Show more Coordinate and schedule all aspects of recruitment, including job requisition postings for internal and external job boards, organizing interviews for all candidates, managing candidate communications, preparing offer letters and packets, and collecting all new hire information. Managed calendars for a 5 person recruiting team ensuring accuracy and avoiding scheduling conflicts. Increased employee retention by 30% through introducing more in-depth phone-screening processes. Prepared for new hire on-boarding including completion of background check process, coordination of drug testing, and preparation of orientation program/training. Show less



Econolodge

• United States
• Hospitality
• 1 - 100 Employee

• Quality Inspector

  • Jul 2019 - Feb 2020

  Kissimmee, Florida, United States Collaborated with a team of 27 to provide quality services to a nationally revered hotel chain on a scheduled basis. Complied with COVID-19 policies and procedures ensuring all rooms be thoroughly sanitized and deeply cleaned in accordance with the highest health safety standards. Served over 2000 clients with a 98% satisfaction rate.



Alliance Consultants

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Operations Manager

  • Aug 2016 - Jan 2019

  Orlando, Florida Area Hired, trained, and onboarded 30 new-hires on company specific policies, procedures, and compliance guidelines. Schedule and coordinated in-person meetings, events, travel, and appointments for a 30 person department. Create a more efficient workspace by proactively anticipating the departments needs.



Wyndham Destinations

• United States
• Hospitality
• 700 & Above Employee

• Outbound Sales Representative

  • Jan 2016 - Aug 2016

  Orlando, Florida, United States Introduced and promoted the Wyndham Destinations brand to sell vacation ownership preview packages over the phone to 75-100 prospective clients per day. Answered questions about vacation destinations and Wyndham Destinations resort facilities and services. Promoted accommodation upgrades and extra nights to drive additional revenue when available. Able to persuade guests into purchasing preview packages and attending vacation ownership sale presentations. Verified that each… Show more Introduced and promoted the Wyndham Destinations brand to sell vacation ownership preview packages over the phone to 75-100 prospective clients per day. Answered questions about vacation destinations and Wyndham Destinations resort facilities and services. Promoted accommodation upgrades and extra nights to drive additional revenue when available. Able to persuade guests into purchasing preview packages and attending vacation ownership sale presentations. Verified that each individual or couple met the Wyndham Destinations eligibility requirements. Show less



Hi-Tech Dental Group LLC

• Dental Assistant

  • Jun 2015 - Dec 2015

  Levittown, PA



Health Link Medical Center

• Dental Assistant

  • 2014 - 2015