Experience

Together for Mental Wellbeing

• United Kingdom
• Mental Health Care
• 100 - 200 Employee

• Senior housing support worker

  • Oct 2020 - Present

  At Together for Mental Wellbeing we work alongside people with mental distress to develop their insights, skills and potential and to promote their voices to improve policy and practice for all. It is our ambition that everyone who experiences mental distress is valued, can live the life they choose and can determine their own future. The Warwickshire Floating Housing Related Support Service is here to support people not only with mental health issues but also learning disabilities, physical disabilities and sensory impairment. Our objective is to empower people to make choices that support their journey to greater wellbeing, and are able to maintain safe and comfortable housing. The Senior Wellbeing and Housing Worker role is vital to the delivery of the service. The role is focussed on empowering people with vulnerabilities to determine and achieve their goals and overcome obstacles in their lives. Support is provided in a venue that suits the needs of the people who use the service predominantly in community venues or in their homes. MAIN RESPONSIBILITIES PERSON CENTRED Provide support tailored to individual need, empowering people to make choices and control the support they receive Support people to identify their unique goals, depending on their priority needs and motivate people to achieve their goals COMMITED TO SERVICE USER LEADERSHIP A genuine belief in the rights of service users to lead their own journeys to greater wellbeing, and work in a non-judgemental and inclusive way Encourage people who use the service to be involved in developing the service from a lived experience perspective, on an ongoing basis Show less



Aesthetics Event Staff Ltd

• Events Services
• 1 - 100 Employee

• Accounts Manager

  • Aug 2017 - Oct 2020

  T +44-(0)247 663 1093 – Head Office T +44-(0)141 2809988 – Glasgow Office www.aesthetics.co.uk • Ensured client satisfaction ratings by quickly offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges. • Maximised profit opportunities by effectively managing time and resources to meet objectives. • Performed frequent customer visits to maintain positive and productive relationships. • Establish contracts, including pricing structures and service terms. • Prepared monthly payroll reports. • Generated new accounts by implementing effective networking and content marketing strategies. • Interacted with prospects, asking appropriate open-ended questions to better understand needs and requirements. • Took daily inbound calls and key-entered orders, faxes, back orders, and credit memos for assigned accounts and clients. • Carrying out staff interview process. • Responsible for ensuring contracts are fulfilled to customer requirements. • Delivering events on time, within budget, that meet (and hopefully exceed) expectations. • Reached out to accounts on a frequent basis to check on satisfaction and increase revenue. • Developed promotional programmes to optimise revenue levels. • Reached out to dormant accounts to re-engage customers and increase revenue. • Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings. • Assessed event success and uncovered room for improvement through client feedback. • Promoted services and expanded vendor network by attending and participating in industry events. Show less



Warwickshire County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• social care practitioner

  • 2016 - Aug 2017

  • Provided clients with access to support services for continued patient satisfaction and assistance. • Conducted assessment interviews with clients, thoroughly examining and evaluating care needed. • Created specialised care plans by assessing needs through in-depth assessments and analysing records. • Built trusting relationships by displaying in-depth understanding of needs, providing solutions and delivering on-going support. • Documented discovered behaviour patterns and relationship dynamics to inform accurate and effective treatment planning. • Producing detailed assessments and support plans for internal and external use. (Using Microsoft word and internal systems.) • Safely stored client, carer and family records in compliance with confidentiality laws and regulations. • Multi agency working including, Police and Ambulance's services. • Budget planning, liaising with finance. • Working in line with the values and ethical standards of Warwickshire County Council. • Attention to detail on client's documentation and reporting for the Senior Management Team. Show less

• Adult social care advisor

  • Feb 2015 - Feb 2016

  • Stored call logs and records safety, in compliance with Warwickshire County Council regulations. • Kept calm in high-pressure environments while managing many external calls per day. • Stayed up-to-date on the latest emergency processes and procedures, in compliance with company guidelines. • Delivered exceptional customer service to resolve issues and maximise customer experience. • Mentored junior team members and managed employee relationships. • Completed research on complex problems and resolved issues efficiently. • Developed new sales scripts and strategies to reduce call waiting times. • Resolved customer questions, issues and complaints. Show less



abstract

• United Kingdom
• Design Services
• 1 - 100 Employee

• Studio Coordinator

  • Feb 2017 - May 2017

  • Monitored the management staff to ensure that the company's "open-door policy" was consistent, allowing employees to share ideas and openly make suggestions. • Welcomed customers and asked open-ended questions to understand individual needs. • Coordinated schedules and oversaw work of Designers, print work and developers. • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively. • Met other supervisors and business leaders to plan and guide workflow and operations. • Supported the company directors in negotiations with suppliers. • Monitored multiple databases to keep track of all company inventory. • Created itineraries, booked travel, and managed expenses for all employees. • Taking briefs from the client and working with our design team to complete these projects on schedule and on budget. This includes day-to-day work and full campaigns, which will involve project management and dealing with outside suppliers. • Evaluation and QA of all projects. • Oversaw daily operations over 10 customer accounts. •Delivered high-calibre staff induction and training. • Delivered an exceptional level of service to each customer by listening to concerns and answering questions. • Submitted design ideas to plan projects with customers and managers. Show less



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Wedding Planner

  • May 2014 - Mar 2015

  • Handled contract signing, fee collection, business accounts payable and receivable functions, and event booking activities. • Promoted services and expanded vendor network by attending and participating in industry events. • Gathered event requirements, including venues, budgets, guest lists, catering and event timelines. • Maintained close communication with couples to achieve wedding goals and mitigate service issues. • Developed expertise and knowledge into travel destinations ensure consistent delivery of outstanding service. • Design, sort and organise wedding and destination packs. • Working with Traders, Hoteliers and Registrars around the World. • Handling legal documentation. Show less

• Welfare Adviser

  • May 2013 - May 2014

  • Asked open-ended questions to best understand client needs and determine the best travel offerings. • Handled the travel arrangements for groups, couples, executives and clients with special needs. • Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion. • Responded immediately to clients' questions, issues and complaints, and found effective solutions when required. • Explained the benefits of purchasing travel insurance with clients and ensuring that they thoroughly understood the information. • Working with people with disabilities to help meet there needs for their holidays. • Making sure medical needs are met. • Analysing key trends and implementing ideas. Show less



Nicholas Chamberlaine School

• Student support adviser

  • Sep 2010 - Jun 2013

  • Ensured students were adequately prepared for lessons, assisting with distribution of materials with access to required resources. • Managed stimulating teaching environment, motivating students to learn and achieve. • Established positive relationships with students, leading by example and responding appropriately to needs. • Worked with students in small groups and one-on-one to provide additional support, offering constructive feedback and advice. • Kept students safe inside and outside classrooms by proactively monitoring behaviours and tracking student movements, safety hazards and visitors. • Developed and ran staff training in development of ICT and Graphic design. • Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. • Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability. • Worked outside normal hours to be available to answer parent and student questions. • Earned positive feedback from parents regarding classroom instruction and student learning success. • Running graphics after school club GCSE/A-level graphics course work and exam workshop. • Created and implemented developmentally-appropriate curriculum which addressed individual learning styles. • Observed and assessed student performance, keeping thorough records of progress. • Differentiated instruction according to student ability and skill level. • Prepared unit and lesson plans for courses of study, following curriculum guidelines and common core standards. • Mentored and counselled students with adjustment and academic problems. • Tutored children individually and in small groups to help with difficult subjects. • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. • Entered data into the online student information system. Show less



Harry Shaw City Cruiser

• Bedworth, England, United Kingdom

• Travel Specialist

  • May 2008 - Jun 2013

  • Politely greeted incoming passengers and provided direction to seat locations to facilitate the boarding process. • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as delays. • Direct sales – Booking customers holiday packages. • Checking in to Hotels/Docks Ferries and Customs. • Entertained visitors and tourists with various props and signs to ensure maximum engagement, fun and lasting memories. • Developed long-term relationships with local partners including restaurants, cafes, museums and concert halls so that travellers could further explore the city on their own. • Managed cash stock and inventory balances accurately. • Addressed customer service inquiries quickly and accurately. • Answered customers' questions and addressed problems and complaints in person and via phone. Show less