Experience

RBC Brewin Dolphin Ireland

• Ireland
• Financial Services
• 1 - 100 Employee

• Client Services

  • Nov 2019 - Present



Investec Europe

• Financial Services
• 1 - 100 Employee

• Client Services Wealth & Investement

  • Nov 2018 - Nov 2019



Crédit Agricole Assurances

• France
• Insurance
• 700 & Above Employee

• Operations Executive - France

  • Aug 2016 - Nov 2018

  Claims:Assess and process claims within the PPI portfolio according to relevant policy terms and conditions from first notification of loss to settlement Maintain an individual internal quality level > 95% on a monthly basis.Assist the Team Leader in insuring that all business documentation for the department is up to date, filed and archived. Liaise with colleagues in France regarding new and on-going claims.Create training plans and insure that they are correctly carried out when training new starters. Keeping up to date with new processes and regulations and reviewing current ones to suggest improvements where and if necessary, and ensure their implementation.Paying careful attention to various documents and information that is transmitted to use, recognising potential fraudulent cases.Participate in any projects that relate to my current role including new product implementation and ongoing projects.To administer subscriptions input and validation following recommendation from medical underwriters.Complaints:Analyse each customer complaint individually, with the customer at the heart of the process.Respond to the customer respectfully and comprehensively at first contact so that all our customers are treated fairly.Respect the regulatory guidelines in response times.Analyse the root cause of the customer complaint and suggest corrective measures to existing processes that will improve the customer experience and reduce the number of complaints.Escalate with recommendation the course of action for any complaint that could be a regulatory or legal risk.Take ownership of complaints and court cases and follow up to ensure that appropriate validation and action has been obtained.Liaise with various departments within the organisation as well as lawyers, ombudsmen and consumer associations, local law enforcement and financial institutions. •Monitor case costs of lawyers and validate legal fees in relation to my case.

• Operations Administrator - France

  • May 2016 - Aug 2016

  Worked closely with the French Operations team who relied heavily on me to carry out administrative duties.Charged with the daily refilling of treated files, matching post and searching for files in a timely manner.Entered data regarding files that were treated and to be treated. Returning documents to France and preparing administrative reports.



Gymnasium Odenthal

• Germany
• 1 - 100 Employee

• English Language Assistant

  • Sep 2015 - May 2016

  Taking responsibility for the progress of students from 10 years of age to 20.Organising the classroom and learning resources and creating displays to encourage a positive learning environment.Planning, preparing and presenting lessons that cater for the needs of the whole ability range within their class.Motivating pupils with enthusiastic, imaginative presentation.Coordinating activities and resources within a specific area of the curriculum, and supporting colleagues in the delivery of this specialist area.Working with others to plan and coordinate work.Instruction of the Cambridge Certificate in Advanced English (CAE). Keeping up to date with changes and developments in the structure of the curriculum.Organising and taking part in school events, outings and activities, which may take place at weekends or in the evening.Liaising with colleagues and working flexibly.



Arnotts

• Ireland
• Retail
• 200 - 300 Employee

• Sales Associate

  • Nov 2014 - Aug 2015

  Always deliver a friendly service, smiling, greeting and making eye contact with every customer I come in contact with. Working on till accurately and efficiently to provide customers with a positive experience.Responsible for cashing up tills at the end of the day and ensuring the float is accurate each morning. Carry out stock replenishment, ensuring all areas of the store remain tidy. Meeting high standards of display and visual merchandising to ensure the store is well presented, accurately following planograms. Demonstrate good product knowledge to customers on key promotions and offers, maximising selling opportunities.Approaching customers that may require assistance if I am on the shop floor. Targeted on having appropriate till point conversations with customers to add on sales and increase the average transaction value.



Abtree

• Sales Associate

  • Jul 2011 - Aug 2013

  Constantly committed myself to providing every customer with a high level of customer service at all times.Continuously met and surpassed my individual targets whilst simultaneously supporting my colleagues.Handled delicate situations such as special customer requests and needs, returns and complaints.Attended to store paperwork to help ensure the seamless running of store operations.Handled stock deliveries whilst committing myself to maintaining a highly organized stock room at all times.