Experience

Wylie & Bisset LLP
• Accounts Assistant (ACCA Trainee)

  • Jan 2021 - Present

Alexander Sloan, Accountants and Business Advisers
• United Kingdom
• Accounting
• 1 - 100 Employee
• Accounts Assistant (ACCA Trainee)

  • Jan 2019 - Aug 2020


Campbell Dallas LLP

• United Kingdom
• Investment Banking

• Trainee

  • Jan 2015 - Aug 2018

  • Communicate with clients to improve client satisfaction, manage expectations and information flow to ensure payroll is processed timely and accurately • Manage workload together with other team members to ensure that the payroll for [XXX] clients are processed timely • Set up payroll for new clients including PAYE registration and set up of auto enrolment schemes • Process payroll for clients ranging from 1 to 250 employees across a combination of payroll interval including RTI submissions • Perform Auto Enrolment processes for clients including pension uploads • Complete payroll year end processes and start up of new years • Assisting the Accounts department by providing payroll reports Show less



GRS Global

• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Aftercare Administrator

  • Jun 2014 - Jan 2015

  Regular reconciliation of transactions and outstanding balance with an agent responsible for significant sales of the company. Proactively monitor progress of order and delivery status client contact to improve their satisfaction. Analyse current and past issues to identify trends and potential solutions in case of recurring issues. Creating a system to assist in logging and analysing issues. Regular reconciliation of transactions and outstanding balance with an agent responsible for significant sales of the company. Proactively monitor progress of order and delivery status client contact to improve their satisfaction. Analyse current and past issues to identify trends and potential solutions in case of recurring issues. Creating a system to assist in logging and analysing issues.



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Agent (JohnLewis.com)

  • Aug 2013 - Jan 2014

  •Working in a busy, fast paced, Teleperformance call centre, I was responsible for call handling. These calls entailed order management, tracking consumer orders and liaising with third party courier companies on behalf of the customer. •This role was primarily customer service and I have gained a vast amount of experience in this role. I had to resolve customer complaints – always ensuring I had the customer’s interests at heart and maintaining calm even in the most uncomfortable of situations. •John Lewis has outsourced its call centre activities to Teleperformance. I have gained significant experience in working on behalf of my employer for another organisation. Throughout my work I have ensured that both John Lewis and the ultimate customer are satisfied with the way I have handled customer contacts. Show less