Residence Coordinator

• Jul 2022 - Present

Practicum Student

• Aug 2021 - May 2022

• Researched and evaluated solutions to 300+ students’ challenges in enrolling in academic programs and provide precise actions that must be taken to resolve challenges • Provided recommendations to improve customer service/new student services based on data from student’s feedback • Developed student learning objectives and assess training programs to improve new employee onboarding • Created online learning exams for ’Canes Central student workers and employees to complete during major milestones of the training process Show less

Graduate Assistant

• Aug 2020 - Dec 2021

• Created and implemented 30+ University events and partnered with other departments to create and deliver compelling workshops for students on college learning practices; Leading in cross-functional communication and outreach• Implemented academic support designing need-based academic success plan for 100+ students and ADA requests• Monitored/evaluated student academic abilities through 1:1 and provided goal-oriented learning and time management • Facilitated communication through emails with faculty, staff, and administrators in relation to student supports for academic growths and improvements; Marketing and outreach support services to communicate and recruit Show less

Student Mentor

• Aug 2020 - May 2021

• Delivered timely assistance to students to ensure a smooth and successful transition from high school to college • Provided comprehensive support to student-athletes’ to boost their academic, social, and athletic engagements• Met with 50+ student-athletes once a week and developed weekly academic workloads for their various courses• Initiated and distributed tailored supplemental resources to help students meet their academic objectives• Provided support services related to time management, organization, notetaking, test-taking, and academic services Show less

Higher Education Internship

• Jul 2021 - Jul 2021

• Scheduled exam timelines for 10 professors across campus to facilitate a well-coordinated examination period • Designed key projects to ensure effective monitoring and evaluation of the library resources • Created academic resources, graduation catalog, course policies geared toward the overall mission of the university • Developed youth-friendly content and participated in redesigning the university social media account • Shadowed professors to advocate for the needs of students to promote a positive and resourceful college experience Show less

Concierge

• Oct 2019 - Dec 2019

• Acted as a liaison between the sale & service representative, and potential customer in a business setting. • Assisted and advised customers regarding usage and benefits of the organization's service • Ensured that customers’ needs were met, utilizing company policies and procedure • Acted as a liaison between the sale & service representative, and potential customer in a business setting. • Assisted and advised customers regarding usage and benefits of the organization's service • Ensured that customers’ needs were met, utilizing company policies and procedure

Student Team Leader

• Aug 2018 - May 2019

• Led a group of 15 incoming freshmen helping to guide, counsel, and assist them in their college transition • Contributed to student’s success by connecting them with campus resources and services • Collaborated with other Team Leaders to design workshops that focus on leadership and youth empowerment • Led a group of 15 incoming freshmen helping to guide, counsel, and assist them in their college transition • Contributed to student’s success by connecting them with campus resources and services • Collaborated with other Team Leaders to design workshops that focus on leadership and youth empowerment

Mock Interview Mentor

• Aug 2017 - May 2019

•Conduct 5-7 mock interviews per week for undergraduate students, graduate student and recent alumni •Create tailored mock interview questions based on submitted resumes and cover letters •Conduct 5-7 mock interviews per week for undergraduate students, graduate student and recent alumni •Create tailored mock interview questions based on submitted resumes and cover letters