Experience

Elevance Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Staff VP Medicare Member Experience

  • Dec 2022 - Present

  Charting the Course: Unparallellel Member Experiences & 4+ Star Ratings \\ Steer towards a bold vision: transforming Medicare experience by setting a 3-year strategy to propel majority of membership into 4+ Star plans through whole-person care and health equity \\ Orchestrated and executed innovative "Big Bets" ($15M), leveraging data insights to amplify member by 12% and shifting the trajectory of growth & retention targets \\ Championed next-gen member engagement… Show more Charting the Course: Unparallellel Member Experiences & 4+ Star Ratings \\ Steer towards a bold vision: transforming Medicare experience by setting a 3-year strategy to propel majority of membership into 4+ Star plans through whole-person care and health equity \\ Orchestrated and executed innovative "Big Bets" ($15M), leveraging data insights to amplify member by 12% and shifting the trajectory of growth & retention targets \\ Championed next-gen member engagement, seamlessly integrating AI to drive 10% more clinical quality gap closurings \\ Led operations optimization to recalibrate cross-functional roadmaps and embed experience expectations, achieving significant gains in CAHPS and NPS results \\ Sculpted talent strategies,fostering an inclusive culture and attracting dynamic and agile talent Show less



Truepill

• United States
• Software Development
• 200 - 300 Employee

• Head of Population Health

  • Nov 2021 - Jul 2022

  Spearheading Growth: Integrated Care Ecosystem & Stellar Digital Experience \\ Defined the company's first population health strategy and designed an innovative solution portfolio focused on preventative health & wellness, quality, and care management to improve health outcomes, reduce the total cost of care, and transform patient experience with $3M revenue gain in Q1 \\ Commercialized an integrated care ecosystem for 1M+ lives, blending telehealth, diagnostics, and pharmacy for… Show more Spearheading Growth: Integrated Care Ecosystem & Stellar Digital Experience \\ Defined the company's first population health strategy and designed an innovative solution portfolio focused on preventative health & wellness, quality, and care management to improve health outcomes, reduce the total cost of care, and transform patient experience with $3M revenue gain in Q1 \\ Commercialized an integrated care ecosystem for 1M+ lives, blending telehealth, diagnostics, and pharmacy for a seamless healthcare experience \\ Established agile processes tailored for long-term scalability, setting the foundation for a projected 5x growth over 18 months \\ Accelerated market entry through strategic chronic care partnerships, speeding up the growth trajectory by 6-12 months. Show less



Anthem, Inc.

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Strategy Director, Reimagine Anthem & Value Based Care (Payment Innovation)

  • 2018 - 2021

  Trailblaze Digital Transformation: Drive $300M Growth & Reimagine Future of Healthcare \\ Craft strategy, growth roadmap, and development of Anthem’s “digital-first” experience across 15+ markets, including Commercial, Medicare, and Medicaid to deliver long-term benefits related to sustaining NPS, reducing disenrollment, upselling/cross-selling products, and increasing the average lifetime value of members \\ Knack for identifying, evaluating, and prioritizing business expansion… Show more Trailblaze Digital Transformation: Drive $300M Growth & Reimagine Future of Healthcare \\ Craft strategy, growth roadmap, and development of Anthem’s “digital-first” experience across 15+ markets, including Commercial, Medicare, and Medicaid to deliver long-term benefits related to sustaining NPS, reducing disenrollment, upselling/cross-selling products, and increasing the average lifetime value of members \\ Knack for identifying, evaluating, and prioritizing business expansion opportunities, alternate business models, and partnership prospects, bringing a point of view of where the next incremental dollar of investment should be directed to drive growth and strategically scale operations \\ Partner cross-functionally with product, sales, enrollment, billing, customer service, providers, and care management to evaluate digital concepts, opportunities, and vendors to scale health technology products from MVP creation through execution \\ Build & and stand-up execution teams and infrastructure to implement large-scale operations to solve capability gaps, breakage points, and bottlenecks in the day-to-day work with an eye on removing barriers and developing and implementing strategies that enable program adoption and success - design and monitor OKRs to manage financial, growth, and operational outcomes Value-Based Care >> Pioneering New Payment Paradigms \\ Advance Anthem’s value-based payment strategy and rebalance portfolio through the optimization of existing programs and development of new payment models (capitation, percent of premium, bundled payments, specialty programs) \\ Shape a comprehensive physician ventures strategy including assessing market opportunities to partner with physician groups, leading a decision process as to when we work directly with groups vs a capability partner Show less



Independent Consulting

• Health Care Transformation Advisor

  • 2016 - 2018

  Washington D.C. Metro Area Strategic Maestro: Driving Growth, M&A Integrations, and Launching New Business Ventures \\ Conceived growth strategies for specialized medical areas, driving market expansion and increasing accessibility for providers, payors, and pharmacy benefit management organizations. \\ Skilled at executing mergers and acquisitions (M&A, including end-to-end development from sourcing through launch (due diligence, contracting, negotiations, operational design, launch prep & operations… Show more Strategic Maestro: Driving Growth, M&A Integrations, and Launching New Business Ventures \\ Conceived growth strategies for specialized medical areas, driving market expansion and increasing accessibility for providers, payors, and pharmacy benefit management organizations. \\ Skilled at executing mergers and acquisitions (M&A, including end-to-end development from sourcing through launch (due diligence, contracting, negotiations, operational design, launch prep & operations, building and hiring talent) \\ Develops relationships with providers and payers in new markets and structures contracts to new market entry \\ Design and prioritize business development strategies and processes to support of new growth and integration opportunities, including acquisition, investment, strategic partnerships, joint ventures, and other non-traditional integrations with health delivery partners. \\ Launch go-to-market strategy to establish new consulting business line - capturing $3M in sales in 4 months across business transformation, digital health, and human centered design services Show less



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Manager

  • 2011 - 2016

  New York, NY Change Catalyst and Thought Partner: Redefining Business Models & Capturing Multi-Million Dollar Synergies for Fortune 20 Companies \\ Led 5-20 person teams to design future operating models, including organizational realignment, process improvements, and change management strategies, resulting in $10M+ savings for select clients \\ Guided strategic & and competitive benchmarking analyses to capture trends and deliver comparative assessments, identifying over $5M in… Show more Change Catalyst and Thought Partner: Redefining Business Models & Capturing Multi-Million Dollar Synergies for Fortune 20 Companies \\ Led 5-20 person teams to design future operating models, including organizational realignment, process improvements, and change management strategies, resulting in $10M+ savings for select clients \\ Guided strategic & and competitive benchmarking analyses to capture trends and deliver comparative assessments, identifying over $5M in opportunities through competitive due diligence, contracting strategies, vendor consolidation, and technology rationalization, \\ Led process improvement & and transformation activities to improve workforce efficiency 25% by streamlining critical internal process paths and implementing quality management best practices \\ Partnered with Digital and Engineering to drive IT assessments across provider & member data for regional Blues plan, improving long term operational costs by an estimated $10M over 5 years \\ Led market planning analytics with revenue forecasting and valuation models to accelerate sales and profits by double digits through increased demand generation Show less



Booz Allen Hamilton

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Associate

  • 2007 - 2011

  Washington, DC and Los Angeles Healthcare Strategist: Charting Growth Plans & Optimizing Ops \\ Directed strategic capital planning studies focused on developing service delivery solutions to improve operational efficiency, access, and quality for Veteran Affairs' medical centers, recommending when to close or repurpose inpatient departments and outpatient clinics \\ Design business improvement strategies for the Naval Medical Center San Diego’s patient-centered care model, increasing patient throughput by 15%… Show more Healthcare Strategist: Charting Growth Plans & Optimizing Ops \\ Directed strategic capital planning studies focused on developing service delivery solutions to improve operational efficiency, access, and quality for Veteran Affairs' medical centers, recommending when to close or repurpose inpatient departments and outpatient clinics \\ Design business improvement strategies for the Naval Medical Center San Diego’s patient-centered care model, increasing patient throughput by 15% and improving experience with HEDIS quality scores \\ Design program evaluations to assess the organizational success at VA, CMS, and Military Health System \\ Redesign Medicare Advantage application for CMS, evaluated marketing compliance and provided technical expertise to the Program Integrity unit Show less



The Lewin Group

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Associate

  • 2007 - 2007



FHI 360

• United States
• International Trade and Development
• 700 & Above Employee

• Summer Analyst/Independent Consultant

  • 2006 - 2006

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Johns Hopkins Bayview Medical Center

• Hospitals and Health Care
• 700 & Above Employee

• Program Lead

  • 2003 - 2005



Abt Associates

• United States
• Research Services
• 700 & Above Employee

• Global Health Associate

  • 2003 - 2004