Experience

Acqua di Parma

• Italy
• Retail Luxury Goods and Jewelry
• 200 - 300 Employee

• Account Manager

  • May 2016 - Present

  Acqua di Parma is an Italian lifestyle company that produces fragrances, candles, bathrobes and leather accessories. All of its ranges are exclusively made in Italy, and distributed in 43 countries. As an Account Manager I manage the Acqua di Parma account, having taking it from negative to double figure positive growth. Duties include but are not limited to the following: * General Account management * Merchandising all main stock in line with selling structure and ensuring visibility including POSM. * Sales - encapsulating the essence of the brand through storytelling, a warm Italian welcome and comprehensive product knowledge paired with a genuine love of the brand and their products * Luxury customer service * Stock ordering/replenishment * Weekly stock take * NSV/Sample ordering * Rota/timesheets * Compiling sales figures and data * Monthly sales sheets/targets * Meeting monthly targets * Meeting deadlines for paperwork submission * Managing staff during promotional periods * Securing extra space where possible * Recording sales and calculating commission on the online system * Recording figures on Infoware system.



Coveris UK

• United Kingdom
• Packaging & Containers
• 300 - 400 Employee

• Tesco Project Manager MFPE

  • Jul 2012 - Apr 2015

  Managing projects through Tesco's defined processes to meet all client expectations; Managing client relationships at a category level and providing project information and status reporting as required; Communicating directly with the Technical Managers to ensure a fully collaborative and effective working relationship. As Project Manager of the MFPE category, my main task is to deliver industry leading artwork and reprographic solutions (covering all aspects relating to all packaging formats, substrates and print processes) to guide Tesco, designer and printers. I am responsible for managing projects from cradle to grave whilst working to tight deadlines. This includes creating critical paths for assignments and prioritising workloads according to launches, managing the daily running of artwork projects within my categories, collating artwork approvals and inputting relevant approval information on trackers combined with producing coherent and concise artwork briefs for production of artwork proofs in conjunction with pre flighting all details to ensure minimal amount of studio queries. Forming efficient and mutually beneficial relationships with all buyers, product developers and technologists within my designated categories & conference calls with all parties when required. Holding weekly meetings with the Product Developer/Design Manager/Technical Manager and or Technologist for their designated area to have a two way update on upcoming and actual activity as well as giving status updates on active projects. To be responsible for managing all spreadsheets/documents and ensuring paper work is collated for all projects so that full traceability of approvals and barcodes is evident. Self-assured use of the design.com on line system for artwork approvals and correspondence with suppliers and printers via email or by telephone on a daily basis. Setting up and chairing design development meetings with all required personnel on each new range.



Apxpress Group

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Product Development Manager

  • May 2010 - Jul 2012

  To facilitate and manage the development of trims and mediate with all parties concerned simultaneously whilst being head point of contact between all APX locations. Being the central point of contact amongst all APX locations Completing annual development comparison charts and analysing progress Completing monthly development summaries using MS Excel Liaising with management to forward plan and discuss departmental ideas/changes Helping solve any day-to-day development issues/queries Client facing/Brand meetings Update product summary on monthly basis and share with management Collecting all approved samples on a quarterly basis for sales managers Re-distributing of accounts, ensuring they are divided equally All departmental HR and recruitment duties Undertaking the training of staff – both new and current Liaising directly with the brands, external suppliers and garment factories Holding monthly meetings with my team Covering staff holiday and sick days Booking and keeping a record of holiday requests Delegating work to ensure everybody is kept busy Carrying out staff annual appraisals Monitoring time off sickness/ lateness/ lunch breaks Working with MS Outlook, MS Word and MS Excel on a daily basis Managing overtime for staff Travelling when required



Ap Xpress

• United States
• Printing Services
• 1 - 100 Employee

• Development Executive

  • May 2010 - Mar 2011

  Facilitating the development of trims from artwork to approval Mediating with all parties concerned simultaneously including clients, suppliers, factories Liaising with staff in Worldwide offices on an everyday basis- chasing samples, information Keeping multiple sampling files in MS Excel up to date, adding images, prices, sampling charges, surcharges etc. constantly. Preparing quotations and imputing figures in spreadsheets and in-house database Working with different currency conversions Corresponding with customers on a professional level Screening phone calls, handling queries via telephone and email Preparing approval cards for customers with samples Preparing catalogues with our products/ranges at clients request Filing paperwork and ensuring the office is kept organised Successfully prioritising workload and keeping to tight seasonal deadlines Client facing/ brand meetings Scanning images for website



Startec Motors

• Administrative Assistant

  • Dec 2007 - May 2010

  Liaising with clients Processing expenses for senior partners Dealing with all diary management using Outlook. Answering, screening and transferring incoming calls. Responsible for scheduling M.O.T's. Managing the in-house database. Typing letters, reports, photocopying, and faxing, Sorting and distributing post. Prioritising tasks depending on deadlines. Liaising with clients Processing expenses for senior partners Dealing with all diary management using Outlook. Answering, screening and transferring incoming calls. Responsible for scheduling M.O.T's. Managing the in-house database. Typing letters, reports, photocopying, and faxing, Sorting and distributing post. Prioritising tasks depending on deadlines.



Roma Boutique

• Store Manager

  • Aug 2006 - Dec 2007

  Upholding the highest standard of customer service. Dealing with customer queries and complaints. Cashing up and consolidating evening figures. Responsible for opening and closing the store. Organising all deliveries. Buying stock on seasonal basis. General house-keeping of shop floor and stock rooms. In charge of recruitment. Merchandising shop floor and window display. Organising all stock audits. Meeting sales targets. Managing staff- ensuring they are proactive and working well. Administrative duties such as Filing, scanning, emailing, timesheets, rotas and processing new labels for products.



ASK TRANSLATION SERVICES LTD

• United Kingdom
• Translation and Localization

• Assistant Project Manager

  • Oct 2006 - Jan 2007

  Liaising with clients and translators alike. Invoicing and quoting projects Updating the in-house database (Pandora) Booking in and signing off jobs Managing all Italian translation jobs General ad hoc office duties including scanning, faxing, photocopying, hard and soft copy filing. Translating Italian/French projects as needed Diary management Liaising with clients and translators alike. Invoicing and quoting projects Updating the in-house database (Pandora) Booking in and signing off jobs Managing all Italian translation jobs General ad hoc office duties including scanning, faxing, photocopying, hard and soft copy filing. Translating Italian/French projects as needed Diary management



Milne Associates

• Beauty Consultant

  • Feb 2006 - Oct 2006

  Float covering sick leave/maternity in various large department stores such as Selfridges, House of Fraser, Dickens and Jones etc. Constantly under pressure to learn new products Adapting to new surroundings frequently Sales of varying products dependant on assignment Vast product knowledge Meeting sales targets Customer service and dealing with enquiries/complaints Replenishment Float covering sick leave/maternity in various large department stores such as Selfridges, House of Fraser, Dickens and Jones etc. Constantly under pressure to learn new products Adapting to new surroundings frequently Sales of varying products dependant on assignment Vast product knowledge Meeting sales targets Customer service and dealing with enquiries/complaints Replenishment