emmanuel wyatt

Software Configuration Management Engineer at Georgia Technology Authority
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Contact Information
us****@****om
(386) 825-5501
Location
Ellenwood, Georgia, United States, GE
Skills

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Credentials

  • AWS: Monitoring, Logging, and Remediation
    Amazon Web Services (AWS)
    Feb, 2023
    - Nov, 2024
  • Git for System Administration
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • Linux Foundation Cert Prep: Essential Commands (Ubuntu)
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • DevOps with AWS
    LinkedIn
    Mar, 2022
    - Nov, 2024
  • Learning Terraform
    LinkedIn
    Jan, 2022
    - Nov, 2024

Experience

  • Georgia Technology Authority
    • United States
    • Government Administration
    • 100 - 200 Employee
    • Software Configuration Management Engineer
      • Jul 2022 - Present

      Software Configuration Management and Deployment in AWS Cloud environment. Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative. Support communication efforts. Support the design, development, delivery and management of communications. Software Configuration Management and Deployment in AWS Cloud environment. Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative. Support communication efforts. Support the design, development, delivery and management of communications.

  • State of Georgia
    • Government Administration
    • 700 & Above Employee
    • Change Management Specialist
      • Mar 2016 - Jun 2022

      Software Management and Deployment. Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative. Support communication efforts. Support the design, development, delivery and management of communications. Promote code changes in Development, UAT and Production environments. Linux, Maven. Edit changes in vi editor and apply changes in Linux environments. Commit changes in WebSphere. Software Management and Deployment. Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative. Support communication efforts. Support the design, development, delivery and management of communications. Promote code changes in Development, UAT and Production environments. Linux, Maven. Edit changes in vi editor and apply changes in Linux environments. Commit changes in WebSphere.

  • Home Depot Corp Office
    • 250 Paces Ferry, Atlanta, GA
    • IT Security Reps
      • Jul 2012 - Nov 2015

      Use Active Directory to update client information. Work trouble tickets created in Safe. Take control of trouble ticket through completion. Escalate customer issues to level 3 support as needed. Reset Outlook information for clients. Add clients to non-production servers and create passwords. Provisioning user accounts in AS400. Provisioning in IBM RACF. UNIX scripting. Use Active Directory to update client information. Work trouble tickets created in Safe. Take control of trouble ticket through completion. Escalate customer issues to level 3 support as needed. Reset Outlook information for clients. Add clients to non-production servers and create passwords. Provisioning user accounts in AS400. Provisioning in IBM RACF. UNIX scripting.

  • FMLS
    • Atlanta, GA
    • Technical Support
      • Oct 2011 - Mar 2012

      Take control of trouble ticket through completion. Assist customers with software issues. Escalate customer issues to level 3 support as needed. Answer and log all incoming calls. Create trouble tickets using Heat. Take control of trouble ticket through completion. Assist customers with software issues. Escalate customer issues to level 3 support as needed. Answer and log all incoming calls. Create trouble tickets using Heat.

  • IBM
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Support Specialist
      • Aug 2007 - Oct 2011

      Diagnose hardware problems. Input trouble tickets using Remedy. Responsible for escalating helpdesk ticket to Tier - II Technician as needed. Assist with Wan/Lan configuration. Reload operating system (Windows environment) when customer request. Stop and restart SQL services. Email archiving using Unlimited mailbox. Remote in to resolve customer issues using Logmein.com. Remotely assist customers with software configuration using WebEx. Assist internal users with issues with Lotus Notes. Active Directory assistance for internal users. Show less

Education

  • Texas State Technical College
    2000 - 2002

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