Experience

The Ritz-Carlton & JW Marriott Orlando, Grande Lakes
• United States
• Hospitality
• 1 - 100 Employee
• Assistant Manager

  • Feb 2022 - Present


Patina Restaurant Group

• Restaurants
• 400 - 500 Employee

• Restaurant Manager

  • May 2018 - Sep 2019

  • Managed a team of cultural international program employees in a forty-million-dollar restaurant within Epcot® at the Walt Disney World® Resort • Performed weekly audits of closed checks to ensure employee accuracy of restaurant procedures • Assisted in training and development of over 100 cultural exchange program employees • Managed a team of cultural international program employees in a forty-million-dollar restaurant within Epcot® at the Walt Disney World® Resort • Performed weekly audits of closed checks to ensure employee accuracy of restaurant procedures • Assisted in training and development of over 100 cultural exchange program employees



Splitsville Luxury Lanes

• Restaurant Manager

  • Dec 2014 - Apr 2018

  • Manage a team of over 200 employees in a twenty-million dollar restaurant within Disney Springs• Achieve company objectives in sales, service, quality, the appearance of the facility, and cleanliness through thorough training of employees and creating a positive, productive working environment• Responsible for hiring and assessing Utility department employees and composing weekly department schedules based on labor budgets, projects, and prior-year numbers• Advocates sound financial and business decision during the weekly team and department meetings• Schedule and direct staff in daily work assignments to maximize productivity and ensure compliance with food safety procedures• Perform table visits and restaurant walk-throughs to gauge timeliness, service quality, and overall operations Show less

• Lead Server

  • Jul 2013 - Dec 2014

  • Utilized interpersonal and communication skills to lead, influence, and encourage others• Exhibited thorough knowledge of foods, beverages, supervisory duties, and service techniques ensuring guest satisfaction• Managed closing duties, including restocking item and reconciliation of the cash drawer



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Server

  • Nov 2006 - Feb 2015

  • Anticipated guest needs and skillfully suggested additional menu choices increase restaurant sales• Exceptional interpersonal and team-building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; a talent for quickly resolving issues before escalation

• Host

  • Aug 2003 - Nov 2006