Experience

Arrow Property Management, LLC

• United States
• Real Estate
• 1 - 100 Employee

• Leasing Manager

  • Jun 2019 - Present



Avenue 5 Residential

• United States
• Real Estate
• 700 & Above Employee

• Leasing Manager at The Village South Apartments

  • Feb 2017 - Jun 2019

  Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).Immediately record all telephone and in-person visits on appropriate reports.Files own guest cards and maintain according to established procedures.Inspect models and available “market ready”, communicate related service needs to Property Manager.Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.Ensure apartment is ready for resident to move-in on agreed date.Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.Assist in monitoring renewals. Distribute and follow-up on renewal notices.Monitor advertising effectiveness. Gather information about market competition in the area and file.Represent the company in a professional manner at all the times.Accept rental payments and give immediately to Assistant Community Manager.Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.Maintain current resident files.Maintain and record daily inspections for the community.Distribute all company or community-issued notices.

• Leasing Agent/ Compliance Specialist

  • Dec 2013 - Feb 2017

  Greet and welcome all visitors to the community using exceptional customer service and prospect qualifying/sales techniques to ensure leasing and retention goals are met. Utilize product knowledge to successfully market and present community and apartment feature/benefits according to specific prospect needs, as identified. Input apartment availability, resident activity and other information into property management software to ensure timely and efficient dissemination of information to team. Adhere to company best practices and federal Fair Housing requirements during all phases of the prospect/resident lifecycle, from initial prospect inquiry to resident move out (i.e. touring, application processing, security deposits, rental rates, lease administration, resident complaints, legal processes, renewals, etc.) Review move in and renewal files for accuracy and resident signature(s) on all appropriate verification and lease paperwork prior to submitting to Property Manager for signature. Address resident concerns courteously, professionally and in a timely manner. Complete weekly, monthly and annual reports, as directed. Help create and maintain a positive company culture.