Retail Sales Manager

• Sep 2023 - Present

Ensure that all retail stores operate smoothly and efficiently. Oversee the implementation of store policies and procedures. Monitor and optimize store processes to enhance productivity and customer service. Manage inventory levels to ensure products are adequately stocked. Coordinate with the purchasing department to replenish inventory as needed. Conduct regular stock checks and audits. Supervise and provide guidance to store staff, including sales associates and assistant store supervisors. Assist in staff training and development programs. Schedule and manage staff shifts to ensure adequate coverage. Collaborate with the Visual Merchandising team to ensure attractive product displays. Monitor store layouts and signage for visual appeal. Implement visual merchandising guidelines. Promote a customer-focused culture within stores. Address customer inquiries, concerns, and complaints in a timely and professional manner. Collect and analyze customer feedback to improve service quality. Implement security measures to protect store assets and prevent theft. Ensure compliance with safety protocols and regulations. Respond to security incidents and emergencies as needed. Prepare and submit daily, weekly, and monthly operational reports to the Area Manager. Analyze operational data to identify areas for improvement and cost-saving opportunities. Ensure that stores comply with all relevant laws, regulations, and company policies. Assist in conducting internal audits to assess compliance levels. Show less

District Operations Manager

• Jun 2023 - Aug 2023

 Oversee the company's day-to-day operations in a designated territory of over eight outlets.  Offer consultations and recommendations to store managers on overcoming daily operations challenges.  Monitor each outlet sales and profitability to ensure they thrive individually which yields success collectively as a district towards achieving the company's set goals.  Carryout actions that effects cost minimization by routinely reviewing inventory use, requisition, labour schedules and management, IT and maintenance.  Carryout random visits to evaluate and audit the stores to ensure they are compliant and conform to the company's standards in terms of operations, product quality, cleanliness and service.  Carryout training and development functions by training managers in my direct report on adequately running a perfect store.  Lead and motivate my store teams to be healthily competitive and give their best through various methods.  Work closely with regional manager in setting financial goal, establishing sales targets while overseeing the P&L statements of my outlets. Show less

Restaurant General Manager

• Jun 2019 - May 2023

 Managed and maintained a clean store to deliver operational excellence.  Prepared and managed food cost to optimization.  Ran On-the-floor interaction with customers to ensure customer satisfaction and loyalty.  Tracked and reduced variance to an acceptable level.  Identified opportunities for the store to drive sales through local store marketing.  Trained team to deliver exceptional customer service.  Prepared daily, weekly and monthly reports.

Assistant Restaurant Manager

• Aug 2018 - May 2019

 Assisted the General Manager in managing and maintaining a clean store to deliver operational excellence.  Prepared and manage food cost to optimization.  Held On-the-floor interaction with customers to ensure customer satisfaction and loyalty.  Track and reduce variance to an acceptable level.  Train team to deliver exceptional customer service.  Prepare daily, weekly and monthly reports.

Shift Manager

• Oct 2017 - Jul 2018

Led and supervised the CSR team. Was in charge of training and coaching the CSR team towards meeting and exceeding customer needs and expectations. Assisted the team in delivering the ultimate experience for our customers.Managed and was responsible for the activities during shifts to ensure productivity and excellence.

Customer Service Representative

• Sep 2016 - Sep 2017

I was the first point contact with customers, guided them through the ordering process. Attended to their needs through suggestive and cross-selling of products.Handled customer complaints and ensured delivery of the ultimate experience for our customers.Provided advice on purchasing products or servicesAnswered client or customer questions about properly using or accessing a product or service.Took and processed orders for a product or serviceListened to customer or client complaints or concerns and working to resolve their issues. Show less

Customer Service Representative

• Jan 2015 - Feb 2016

Communicating with clients and customers about their experiences with a product or service Providing advice on purchasing products or services Answering client or customer questions about properly using or accessing a product or service Taking or processing orders for a product or service Listening to customer or client complaints or concerns and working to resolve their issues Communicating with clients and customers about their experiences with a product or service Providing advice on purchasing products or services Answering client or customer questions about properly using or accessing a product or service Taking or processing orders for a product or service Listening to customer or client complaints or concerns and working to resolve their issues

Marketing Lead

• Sep 2014 - Dec 2014