Director of IT

• Oct 2022 - Present

Technical Assistant

• Nov 2020 - Dec 2022

Senior Specialist, Product Support/Repair

• May 2019 - Oct 2020

Handled installing and maintaining Cardinal Health devices in the field. Worked in clinical environment at public and VA hospitals. Completed knowledgebase documentation. Managed case load / ticket queue. • Maintained a high level of proficiency regarding software versions for Cardinal Health devices, troubleshooting techniques, remote access, and Cardinal Health operations in terms of how devices are programmed and configured both onsite and remotely. • Occasionally trained customers on Cardinal Health processes and best practices, in relation to the user dashboard and product placement on Cardinal Health storage devices and point of use device usage. • Handled training new team members to get them to a proficient level, using best practices, and helping them to be self-sufficient in the field. This included travel planning strategies, as well as proper time management due to travel and other complications while onsite. • Worked with management, based on field experiences, to improve processes and procedures, to reduce current and future issues for the field team, and customer service members. • Built and maintained a strong rapport with our customers to improve and expand Cardinal Health services, as well as how they are perceived and received by the customer. • Installed, troubleshot and repaired (hardware and software) issues, Linux based smart cabinets and Point of Use terminals. • Able to be proficient in standard Linux OS commands. • Certified in Lean Six Sigma White and Yellow belt. Show less

Field Service Technician

• Jul 2018 - Apr 2019

- Responsible for receiving and fixing the tickets or requests that come through ticketing system. We use Remedy ticketing system for both tickets and requests. - Act as the point of contact for the business to the IT department. User submits tickets or request to the ticket system and I go and gather more details and either I fix it or assign to the proper department to fix the issue. - Responsible for making sure all user tickets or requests are completed by other departments to the users liking. - In charge of replacing all end of life computer hardware. - Responsible for upkeep of all company owned printers. - In charge of all IT related matters in the plant so during projects I act as the liaison between the business and IT. - During project deployment, I monitor and deploy IT related hardware and cabling. Show less

IT Helpdesk

• Dec 2014 - Aug 2017

- In charge of the the hardware of the company like phones, desktops and laptops etc. - Also if an error occurs with any of the hardware's I am tasked with fixing them - As a business analyst student, I have both mapped and streamlined processes.I used BPMN 2.0 for the mapping process. - In charge of the the hardware of the company like phones, desktops and laptops etc. - Also if an error occurs with any of the hardware's I am tasked with fixing them - As a business analyst student, I have both mapped and streamlined processes.I used BPMN 2.0 for the mapping process.

Internship

• May 2014 - Aug 2014

- Assisted in the hiring process - Created and maintained databases - Used data to create reports - Assisted in moving financials for exceptions department - Assisted in the hiring process - Created and maintained databases - Used data to create reports - Assisted in moving financials for exceptions department

Cashier

• May 2013 - Aug 2013

- Taking care of the store's merchandise. - Making sure the storefront is clean and organized. - Taking care of the store's merchandise. - Making sure the storefront is clean and organized.

Co-op

• Aug 2011 - May 2012

- Assisted in the reporting and monitoring of corporate performance to upper management - Worked on adjusting and improving the companies database - Participated in the organizing and delivery of media - Assisted in the reporting and monitoring of corporate performance to upper management - Worked on adjusting and improving the companies database - Participated in the organizing and delivery of media