Experience

COPAN Diagnostics, Inc.

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Field Service Engineer

  • Mar 2021 - Present

  Responsible for repairing and administering preventative maintenance, calibration and electrical safety testing on automated microbiology equipment. WASP (Walk Away Specimen Processor). Involved in all areas of microbiology equipment technology, including monitoring work order requests, new equipment inspections, taking customer help desk calls and documenting all service activities. Instruct customer personnel on safe equipment operation Assist in sales and training of microbiology equipment



Pro-Vigil Surveillance Services

• United States
• Security and Investigations
• 400 - 500 Employee

• Field Service Technician

  • Aug 2020 - Mar 2021

  Maintain fixed and mobile surveillance monitoring systems throughout the Carolinas Install and implement the remote surveillance software and hardware needed to monitor specific locations. Also train customers on how to use our software and what to do in an emergency Troubleshoot the permanent video solutions for commercial properties such as car dealerships, self storage facilities and apartment buildings Installation of intelligent mobile surveillance systems for construction, oil & gas, and utilities locations



Charter Communications

• United States
• Telecommunications
• 700 & Above Employee

• Field Technician

  • Apr 2020 - Aug 2020

  Proficiently install, troubleshoot, maintain, and repair systems and equipment at the customer’s location with little supervision. Conduct visits on average of eight customers per day (50 hr./week), demonstrating efficiency and quality to all the assigned tasks. Troubleshoot equipment to determine the cause of reported problems and repair the equipment to restore it to full functionality. Write logs of every service call and add notes to customer records pertinent to proper documentation purposes. Understand customer requirements/needs and accordingly recommend the right services or technical interventions. Interfaced with various customers, providing technical assistance, and ensuring that the customer is always satisfied.



Nielsen

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Hispanic Field Representative

  • Aug 2014 - Feb 2020

  Promoted to Hispanic Field Representative on relocation opportunity to the Charlotte, NC area. Tasked with servicing and maintaining all Spanish speaking panelist in the TV ratings sample in the Charlotte market. Unique opportunity that helped propel my talents as a competent bilingual technician.Responsible for prioritizing, scheduling, and completing all work following established policy and guidelines in an assigned territoryResponsible for accurately collecting and reporting Panel demographics and audience information using Nielsen proprietary software.Responsible for diagnosing and troubleshooting data/equipment and taking necessary corrective action to collect and retrieve accurate audience data in a panelist home, outside of the panelist home (proximity visit), and remotely when the issue and our policies allow it.Responsible for ensuring collection and transmission equipment is installed and configured in Nielsen Panels to transmit necessary audience data.Responsible for educating and coaching Panel members on the operation, security procedures, and expected participation responsibilities to protect the integrity of the Nielsen sample and usage of Nielsen equipment to ensure optimum performance results. Responsible for using negotiation skills to gain and maintain the cooperation of Panel members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others.

• Field Representative | Technician

  • 2007 - 2020

  Performed maintenance and service tasks for customers in assigned territory, refurbishing standard and special purpose equipment and systems components and ensuring a positive customer experience by providing timely service calls/repair.Regarded as a “Field Representative on a Special Project” from 2007-2009 and became the “Hispanic Field Representative” in 2014.Installed the computer software for residential customers, including monitoring ratings of lumping TV and computer.Assigned in Maine down to Virginia, dealing with several customers to introduce/market the company’s product.Positioned to be involved in the national market in particular to the Brooklyn area, working with services such as TV, internet, and computer; collected demographic information on panel members and executed own service schedule.Transferred to North Carolina as a “Hispanic Field Representative”, earning a very low turn-over rate with a client load of four per day; tasked to maintain market visibility at Charlotte, ensured customer satisfaction, and reduced costs.Strategically assisted other field markets, including Raleigh & Greensboro in North Carolina and Atlanta, Georgia.Rendered assistance in Greenville, South Carolina, proactively handling other markets such that of the Raleigh area—this was eventually acknowledged by the company on a national level for exemplifying maximum performance.

• Field Representative

  • Jan 2009 - Aug 2014

  Tasked with TV ratings installation and maintenance of equipment in panel member homes in challenging area of Brooklyn, NY. High level performance lead to company recognition for exemplary field work.

• Special Projects Representative

  • Oct 2007 - Jan 2009

  Part of a unique team that performed installation of TV ratings PC software installation for sample panel homes for the leading global ratings company. Integration of PC and TV data for all inclusive media research. Covered an extensive field area that included services from Maine to Virginia



Osmose Utilities Services, Inc.

• Data Services | Survey Technician

  • 2005 - 2007

  Inspect and verify overhead utilities throughout New York City metro area Completed safety audits, GIS mapping, and infrared surveying Assigned a set of poles to survey within geographic region Worked independently of direct supervision while coordinating with supervisor to plan routes for a productive week Operated and maintained equipment that included tablet computer, digital camera, measuring tools and Personal Protective Equipment. Inspect and verify overhead utilities throughout New York City metro area Completed safety audits, GIS mapping, and infrared surveying Assigned a set of poles to survey within geographic region Worked independently of direct supervision while coordinating with supervisor to plan routes for a productive week Operated and maintained equipment that included tablet computer, digital camera, measuring tools and Personal Protective Equipment.


Total Office Planning Services
• United States
• Furniture
• Field Helper | Warehouse Labor | Driver

  • 2003 - 2005