Information Technology Specialist

• Dec 2020 - Present

As an Information Technology Specialist at Vigon, you will join a growing organization which recognizes the importance of IT in its success. This role supports all IT hardware requirements and ensures users have adequate tools to complete their jobs in a timely and efficient manner. You will troubleshoot IT issues, complete user entered IT tickets, and work on projects to improve our IT security, hardware and systems. Assist in performing hardware and software installation and management. Provide support in diagnosing hardware and software issues and troubleshooting activities Level 1-3. Review reported email from suspected threat response and manage the high volume of potentially malicious email messages reported by users. Assist in support and management of VOIP & networking solutions. Troubleshoot equipment such as printers, scanners, and other peripherals. Participate in the testing, development, and implementation of IT solutions. Assist in supporting and maintaining backup & disaster recovery solutions. Monitor and control various applications/systems. Determine best practices for settings and setup. Maintain appropriate records for IT team and users. Monitor IT Help Desk tickets from on-site & remote users and attempt to assist them with their information technology questions and problems. Act as first level support to the Help Desk for problem resolution. Document all processes in reference manuals for the purpose of training and guidance. Provides users with assistance in understanding the environment (software/hardware and vendor instructions), encourages training where needed, and helps with set up of end user devices and associated software. Mentoring of less experienced team members. Oversee the development and installation of new hardware and software. Plan and implement systems automation as required for better efficiency. Monitoring and managing of all installed systems and infrastructure to provide maximum uptime. Show less

Founder/Technician

• Feb 2017 - Present

As technology keep advancing, we understand not everyone is educated being that there's so much to know and learn. We can all agree that we find ourselves needing technology to make our days easier and to go on with our day to day tasks. Even on a day off at home or on a weekend trip with family, we depend on technology to entertain us and complete most of our daily tasks. That's where we step in, Tech Savvy Solutions, a Start-up Technology Service and Consulting Company. We believe that as we move forward with technology advancements, most people are left behind having a hard time figuring out what they want, what best suits their needs, and how to use today's technology. We are proud to serve anyone in need of technical help and also more than happy to provide any initial configuration, upgrades, and installations at in the comfort of your own home or business without the hassle and confusion of shopping and starting a DIY project. IT & Video/Audio Services https://www.techsavvysolutionsllc.com/ Show less

Systems Technician II

• Aug 2019 - Dec 2020

PC user support, new hire systems setups, and desktop/laptop software evaluations and upgrades. Technical on-site maintenance and support for new and existing systems. Quick response and maximum up-time for all users and performs end user training when necessary. Installs and repairs microcomputer hardware and peripheral components such as monitors, keyboards, printers and disk drives. Troubleshoots software and hardware failures and identifies network problems when they relate to personal computers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and IP networking. All other duties as assigned. Show less

OSA level 1

• Feb 2019 - Jul 2019

(Contract through Modis IT Staffing) HP Print Managed Services Replace consumables at each device location. Manage inventory of consumables at customer site. Manage fleet of printers on the floor using HP Webjet. Provide initial troubleshooting for all devices as needed. Update customer help desk tickets through internal ticketing system using Service Now Ability to close tickets in internal ticketing system Responsible for tracking usage and activities at customer sites Clearing paper jams and other printer related issues Responsible for documenting all customer issues Complete repairs of printers on the floor Show less

IT Field Technician

• Sep 2017 - Mar 2018

(Contract with KForce Staffing) Domain Consolidation, properly configuring each PC to a new company domain as well as labeling/naming each laptop/desktop accordingly to the policy. Techs are responsible for imaging PCs, collecting old hardware and deploying new hardware/software including but not limited to: PCs, laptops, tablets, printers; providing an inventory report of assets by location and additional tasks as needed as part of the domain consolidation project. Troubleshoot any issues for example Windows 7/8 OS corrupted during deployment or manually install software that should of been installed automatically. Trained co-workers on the imaging/deployment process. 1000+ Workstations were consolidated and deployed. Involved with Active Directory to change user passwords and unlocking accounts, configuring users/groups policies etc. Installed and Configured VPN connections for users who work from home from time to time. Trained users on how to connect to the newly implemented VPN. Work will be completed at LVHN buildings at or near the LVHN Pocono hospital located in E. Stroudsburg, PA. Image was stored on the network (Application Server) for deployment. Show less

HPE IT Consultant

• Feb 2016 - Apr 2017

(Contract through MODIS/ADECCO STAFFING Agency) Responsible for imaging customer’s (upgraded) PCs, while managing a schedule by appointment, as well as installing any necessary software. Troubleshoot any problems that occurred during the process. Image was stored on the network but from time to time I used a bootable media when network seemed to be bottlenecking. Over time the images were updated and I was responsible of downloading and installing the correct version for the correct model PC via USB. Responsible on assisting and recording changes as well as in charge of keeping the Host/Application/Mail Server up and running at all times. (Windows Server 2012 R2) Responsible for any incoming/outgoing shipments and inventory control as well as replacing any hardware for clients as needed. Not limited to the level of the user, from employees to executives or CEOs. Ship out customer’s PCs to company locations or residents once they are complete (For users off-site). Provided my experience and knowledge on any downtime by taking open tickets and completing. Performed destruction of hard drives. Daily server backups and preparation for third party pickups. Show less

Help Desk Support

• Jul 2015 - Jan 2016

Provide first and second level troubleshooting via phone for internal end users . Provide status of incidents inside company’s incident management application. Document work completed and not completed (via incident management application and Help Desk Logs). Provide on-call service via a rotation system. Provided phone support troubleshoots for stores POS systems, Scanners, Printers, Access Points, Servers, Intercom/PA System, Workstation, Kiosks etc. Involved in internal corporate and store users Active Directory changing passwords, unlocking accounts, configuring users/groups policies etc. (Windows Server 2008). Show less

Configuration Specialist

• Oct 2014 - Feb 2015

• Performed customized installation and maintenance of computer hardware and software • Provided client support on projects using Ghost Imaging software and A+ knowledge • Inspected computers, monitors, laptops, netbooks, printers and smart devices • Installed/removed/repaired electronic equipment for State Farm, Verizon, and Agilent Technologies • Performed customized installation and maintenance of computer hardware and software • Provided client support on projects using Ghost Imaging software and A+ knowledge • Inspected computers, monitors, laptops, netbooks, printers and smart devices • Installed/removed/repaired electronic equipment for State Farm, Verizon, and Agilent Technologies

Equipment Installer

• Jun 2012 - Aug 2013

• Assisted with high-end equipment and control systems; setup, configured, calibrated, and commissioned equipment after installation • Diagnosed and troubleshot issues; monitored signal flows and control systems for audio, video, and home theater systems; oversaw and interpreted electronic schematics and user manuals • Maintained knowledge of residential systems integration including audio/video, lighting, shades, climate control, security, and computer networks • Utilized techniques and wiring methods for new construction and retrofit projects Show less

PCHO Sales Associate

• Oct 2011 - Jun 2012