Emmanuel Henderson
Campus Support Technician II at Pasadena ISD- Claim this Profile
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Spanish Full professional proficiency
Topline Score
Bio
Credentials
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CompTIA A+
CompTIAJan, 2023- Oct, 2024 -
CompTIA Network+
CompTIAJan, 2023- Oct, 2024 -
CompTIA Security+
CompTIAJan, 2022- Oct, 2024 -
CIOS (IT Operation Specialist)
CompTIA -
CSIS (Secure Infrastructure Specialist)
CompTIA
Experience
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Pasadena ISD
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United States
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E-learning
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200 - 300 Employee
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Campus Support Technician II
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May 2022 - Present
Delivered second level support to end users on laptops, desktops, printers, and software, successfully resolving issues and contributing to an increase in end user satisfaction. Responded to work order requests from end users, ensuring timely resolutions and minimal disruption to campus activities. Selected Highlights: · Documented and maintained records of troubleshooting activities in the database, leading to improved incident response time and more efficient resource allocation. · Established and maintained regular follow-up communication with teachers and administrators, fostering a collaborative environment and ensuring issues are fully resolved, enhancing overall stakeholder satisfaction. · Streamlined the process of imaging, repairing, or replacing computers for students, reducing equipment downtime and contributing to a more seamless learning experience. · Monitored and managed the deployment of student laptops across campus, successfully coordinating the distribution of devices, while maintaining high device functionality through proactive maintenance and support. Show less
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Pearland ISD
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Primary and Secondary Education
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700 & Above Employee
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Teacher Aid Dual Language
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2021 - 2022
Worked and communicated effectively with administration and students, fostering a positive and collaborative learning environment. Assisted teachers in the preparation and management of classroom activities, contributing to increased overall class engagement and improved learning outcomes. Selected Highlights: · Tutored students in Math, Science, and Reading, resulting in improved test scores for those receiving additional support. · Translated written and verbal communication for Spanish-speaking students, bridging language barriers and promoting inclusivity within the classroom. Show less
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Geophysicist/Data Management
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2009 - Jul 2021
Created and maintained a digital database, including a detailed Excel spreadsheet, for all archived data, optimizing data storage efficiency and accessibility. The spreadsheet significantly improved the organization and location of hundreds of seismic tapes, as well as the identification of the seismic processes each tape contained. This enhancement substantially reduced the time required to locate tapes for re-processing data on past projects. Selected Highlights: · Developed best practices for naming conventions for all seismic deliveries to clients, which were approved by management and used for final product deliveries. · Managed and delivered seismic data orders for 2D projects to clients while providing quality control for SEG-Y and SEG-D datasets, ensuring data integrity and client satisfaction. · Performed and supervised quality control in different stages of processing, contributing to improved data accuracy and reliability. · Collaborated with team programmers to develop fast and efficient ways to automate large text file editing for client deliveries, leading to a reduction in processing time and continued use of these scripts in production. Show less
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Geologist
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2009 - 2009
Applied a range of geologic knowledge and skills in sample preparation, X-ray CT, data processing, and geologic interpretation, contributing to improved overall project outcomes. Provided comprehensive support to managers and employees across multiple states. Selected Highlights: · Designed and executed digital rock workflows to produce high-quality digital images for digital computations, improving data visualization and analysis capabilities. · Digitally analyzed and compiled rock data utilizing Micro-CT X-ray scanner, enhancing the interpretation of geological environments through core cuttings. · Characterized rocks at the pore level by operating Micro-CT X-ray scans, aiding in the identification of core sampling and increasing sampling accuracy. · Tracked and reported qualifying events for numerous employees across various locations, ensuring accurate records and timely processing of benefits adjustments. Show less
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Education
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University of Houston
Bachelor of Science - BS, Geology
Community
