Experience

Momentive.ai

• United States
• Internet Publishing
• 500 - 600 Employee

• • Jun 2021 - Present

• • Apr 2017 - May 2021

  - Collaborating with customers by phone and email to identify opportunities to make every user successful. This involves troubleshooting issues or answering general queries, and recommending or explaining product and service features that are best suited to the customer’s needs- Actively contacting customers to provide tips/analysis on their accounts- Successfully resolving complex customer e-mail and telephone inquiries through the use of multiple customer support tools and personal product knowledge- Ensuring the highest level of customer satisfaction by providing quality issue resolution within the established response times and actively adapts to needs of queue & service levels- Addressing and escalating technical concerns; recreating site and tool issues as necessary; filing bug reports- Working with engineering teams to identify, specify, develop, and deploy operational changes to improve the customer experience and/or preventing or resolving issues- Identifying and evaluating opportunities to increase customer retention and satisfaction through the use of our products and services.- Contributing to the identification and development of opportunities to expand self-help in the application- Working on projects to enhance team operations and improve productivity Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Customer Delight French - Facebook

  • Mar 2016 - Mar 2017

  • Providing consultative advice to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels - Email and Phone • Supporting and expanding the self-serve advertising base for SMB clients in the online and digital advertising domain • Demonstrate the value of our SMB advertising solutions • Providing pre and post-sales education for all self-service products • Responsible for helping SMB clients drive results via their marketing campaigns through consultation, education, and support • Providing product and tool advice to improve clients’ experience and drive higher product adoption and spend. • Identifying trends and solving problems facing multiple SMB clients. • Providing vital product insights and feedback from customers to engineering Show less



Allianz Partners

• France
• Insurance
• 700 & Above Employee

• Claims Officer French

  • Jun 2015 - Dec 2015

  - Adjudicating and processing Claims within the agreed company SLA - clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target. - Using AWC’s client database, Gulliver, accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target planning. - Operating within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention. - Contributing to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided - In line with the company’s policy on cost containment identifying duplicate payments, possible non-disclosure and fraudulent claims. - Responding to customer enquiries accurately and professionally and if necessary, liaising with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction. - Participating in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills. - Other Ad hoc duties as required Show less



Riverty

• Germany
• Financial Services
• 700 & Above Employee

• Transaction Specialist French

  • Apr 2014 - Jun 2015

  - Complete analysis and investigation of queries related to specific Microsoft Business Programs, Orders and Contracts. These queries are communicated via email or phone - Regular updates must be provided to customer on progress via phone and email, followed by complete resolution on any queries within the agreed service level - Ensure defined escalation process is adhered to in order to resolves complex queries - Responsible for maintaining strict service levels (SLAs) with client activities - Responsible for validating contractual information, entering and coordinating Agreements/Orders/Letters - Reviewing Agreements & Orders to ensure all legal requirements are met & documentation is complete - Possessing & enforcing an expert level of understanding current revenue recognition guidelines as established by Finance & compliant with Sox procedure - Responsible for keeping accurate records of business activities including detailed information on - Agreements/Orders exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance - Routinely evaluating workload and prioritizing based on the Company revenue needs, customer sensitivity and following guidance from Senior Team members - Responsible for identifying any productivity and quality improvement measures and flagging to Senior team members as soon as possible - Serving as backup support to others on the team with the resolution of more complex or unusual problems. - Working with all level of the organization as well as the Company's partners to meet customer business needs - Suggesting more efficient ways for processing of work; learn new areas for possible future ownership - Supporting French Partners / Translations Show less



The Redeemed Christian Church of GOD - JCD Headquarters

• Bluebell Avenue, Dublin 12

• Music Director

  • Sep 2010 - Jul 2013

  • Directing and Managing Musicians and Choir • Writing and Printing Chords Charts for Musicians • Directing and Arranging Choristers’ Vocals • Drawing and Managing Rehearsals Times • Preparing Songs for Sunday Services and Allocating Worship Leader . Giving Piano Lessons • Directing and Managing Musicians and Choir • Writing and Printing Chords Charts for Musicians • Directing and Arranging Choristers’ Vocals • Drawing and Managing Rehearsals Times • Preparing Songs for Sunday Services and Allocating Worship Leader . Giving Piano Lessons



Dun Laoghaire Rathdown County Council

• Government Administration
• 200 - 300 Employee

• Intern

  • Jan 2011 - May 2011

  • Data Collection – researching online customers’ contact information • Data Entry – registering collected customers’ contact information on Excel Spreadsheet • Database Updates – calling customers and updating their contact information on Excel Spreadsheet • Post – receiving and signing mails for the Arts Department, Collecting and putting customers’ couriers in the post • Meeting Minutes – attending and writing down minutes of meetings • Proofreading: reading and writing down errors in handed documents for correction • Documents: filling of documents, photocopying Show less